250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
Oct 31, 2011, 4:15 pm
#1
Original Poster
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
Just called to switch a bunch of stays from points to miles (for Grand Slam purposes). For one of the HP stays, I also had to request the 500 point Diamond Welcome amenity. The agent told me I would get 250 bonus points since the 500 didn't post automatically!
Considering that HP/SS virtually never post welcome amenity bonuses properly, I guess we can start to think of them as 750 point bonuses -- not too far off from the FS properties!
Considering that HP/SS virtually never post welcome amenity bonuses properly, I guess we can start to think of them as 750 point bonuses -- not too far off from the FS properties!
Last edited by hobo13; Oct 31, 2011 at 10:29 pm
Oct 31, 2011, 5:04 pm
#4
Original Poster
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
The agent I spoke with seemed to indicate it was a new rule. He quickly said something like 'blah blah you'll get 750 points, including a 250 point bonus because it did not post automatically'. (I wasn't paying attention until I heard 750!) So then I asked for clarification.
And he explained it as though it's now the policy. I certainly did not ask for any bonus points, and I was not upset at all. Heck, calling in the following week to get the points is just part of my routine when I stay at a HP!
And he explained it as though it's now the policy. I certainly did not ask for any bonus points, and I was not upset at all. Heck, calling in the following week to get the points is just part of my routine when I stay at a HP!
Oct 31, 2011, 10:05 pm
#6
Join Date: Mar 2009
Location: MCI
Programs: Hyatt Diamond, Hilton, Marriott, Starwood, Intercontinental, Avis Chairman's Club
Posts: 157
That's interesting. I didn't receive my 1000 point 1W Diamond bonus for my stay at Highlands Inn last week so I used the website to request the bonus. I see today that it looks like I got 1500 points instead of 1000. Could that be because it didn't post automatically?
Oct 31, 2011, 10:30 pm
#7
Original Poster
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
That's interesting. I didn't receive my 1000 point 1W Diamond bonus for my stay at Highlands Inn last week so I used the website to request the bonus. I see today that it looks like I got 1500 points instead of 1000. Could that be because it didn't post automatically?
I wonder if it applies to 'closed club' bonus too?
This could get fun!
Oct 31, 2011, 11:06 pm
#8
Join Date: Sep 2008
Posts: 36
Same thing happened to me last week - received 750 points for a Hyatt Place Diamond Amenity not posting, and 1,500 for a full service Hyatt not posting. Was told that going forward I will receive a 50% bonus if I have to call in for an amenity bonus not posting. Seems fair to me!
Oct 31, 2011, 11:28 pm
#9
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,235
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-gb) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)
And for our non-US members, 4 green apples at HR Mainz!
And for our non-US members, 4 green apples at HR Mainz!
Nov 1, 2011, 10:00 am
#11
Join Date: Dec 2009
Location: IAH
Programs: United 1K - AA EXP - Avis CC - Hertz Plat - Hyatt Diamond - SPG Plat
Posts: 212
I didn't get my 500 amenity points at a HP in Salt Lake City. when I emailed my PL she said that the hotel claimed i had taken the F&B amenity instead and that she could not give me the points. I have never taken the F&B amenity at a HP because it is worthless. My PL is escalating it for me.
Lets see if I get anything extra from it
Lets see if I get anything extra from it
Nov 1, 2011, 1:26 pm
#12
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,911
It is 250 pt extra for HP and SS and 500 pt extra for full service.
They post as:
Diam Retro Amenity 1500 Bns Pt
^^ to Hyatt for addressing this.
(no additional bonus for missing "regency club closed points" though )
They post as:
Diam Retro Amenity 1500 Bns Pt
^^ to Hyatt for addressing this.
(no additional bonus for missing "regency club closed points" though
)
Nov 1, 2011, 3:02 pm
#14
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737
Funny, my PL rep goes through monthly and catches up whatever was missed. She told me this way I would not have to call. Guess I will be calling now, my points from last week did not post.
Nov 1, 2011, 3:46 pm
#15
Join Date: May 2010
Posts: 943
Perhaps you can still email your PL rep and get the points that way. You're still initiating some form of contact with Hyatt in order to request missing points.