when do you complain?
Feb 19, 2011 | 6:11 am
#1
Original Poster
Join Date: Jun 2008
Location: Dallas, TX
Programs: SPG*P, AA*1MM, UA*1P, Hilton*D, Hyatt*D, Sixt*P, Hertz*P, Avis*F, Delta*G
Posts: 242
when do you complain?
I am going to check out today and had several issues.
i spoke a COUPLE of times (all with different issues) with manager on duty but i want to make sure it goes to GM.
shall i talk to another manager on duty before i check out or call the diamond line?
thanks!
i spoke a COUPLE of times (all with different issues) with manager on duty but i want to make sure it goes to GM.
shall i talk to another manager on duty before i check out or call the diamond line?
thanks!
Last edited by pclee; Feb 19, 2011 at 6:22 am
Feb 19, 2011 | 6:18 am
#2
Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
If you want to make SURE your complaint goes to the GM then ask to speak directly to the GM and NOT the manager on duty?
Alternatively, ask for his email address and you can write him an email if he's not available.
Alternatively, ask for his email address and you can write him an email if he's not available.
Feb 19, 2011 | 8:01 pm
#3
Join Date: Jan 2010
Posts: 231
usually deals with GP.
Feb 20, 2011 | 5:34 am
#4
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
Hyatt emails are in the format of [email protected], so once you have his/her name (through a quick search on Google or even the confirmation email which has the GM's name & signature) - it's pretty simple.
Feb 20, 2011 | 12:10 pm
#5
Join Date: May 2010
Posts: 943
You could also use the Share Feedback link from the Hyatt site.
http://www.hyatt.com/hyatt/customer-...ecent-stay.jsp
I sent positive comments on a recent stay and received a response from customer care thanking me and all that good stuff. It didn't seem automated. So this could be another option.
http://www.hyatt.com/hyatt/customer-...ecent-stay.jsp
I sent positive comments on a recent stay and received a response from customer care thanking me and all that good stuff. It didn't seem automated. So this could be another option.
Feb 20, 2011 | 11:07 pm
#6
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
You could also use the Share Feedback link from the Hyatt site.
http://www.hyatt.com/hyatt/customer-...ecent-stay.jsp
I sent positive comments on a recent stay and received a response from customer care thanking me and all that good stuff. It didn't seem automated. So this could be another option.
http://www.hyatt.com/hyatt/customer-...ecent-stay.jsp
I sent positive comments on a recent stay and received a response from customer care thanking me and all that good stuff. It didn't seem automated. So this could be another option.
Feb 21, 2011 | 2:48 pm
#7
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I'd be more than happy to look into the issues you've had and speak with the GM. Please PM your stay information so I can look into it.
Sincerely,
Chrissi R.