when do you complain?
 

I am going to check out today and had several issues.
i spoke a COUPLE of times (all with different issues) with manager on duty but i want to make sure it goes to GM.
shall i talk to another manager on duty before i check out or call the diamond line?
thanks!

If you want to make SURE your complaint goes to the GM then ask to speak directly to the GM and NOT the manager on duty?

Alternatively, ask for his email address and you can write him an email if he's not available.

In my case, usually try to solve with hotel GM directly, but if not work,
usually deals with GP.

Hyatt emails are in the format of [email protected], so once you have his/her name (through a quick search on Google or even the confirmation email which has the GM's name & signature) - it's pretty simple.

You could also use the Share Feedback link from the Hyatt site.

http://www.hyatt.com/hyatt/customer-...ecent-stay.jsp

I sent positive comments on a recent stay and received a response from customer care thanking me and all that good stuff. It didn't seem automated. So this could be another option.

Generally speaking, the GM is more effective (they actually take the time to investigate themselves) and gives generous compensation vs. the reps at Consumer Affairs that just want to process as many complaints as possible within their duty shift.

Dear pclee,

I'd be more than happy to look into the issues you've had and speak with the GM. Please PM your stay information so I can look into it.

Sincerely,
Chrissi R.