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Thread: when do you complain?
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Old Feb 19, 2011 | 6:18 am
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crystak
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Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
If you want to make SURE your complaint goes to the GM then ask to speak directly to the GM and NOT the manager on duty?

Alternatively, ask for his email address and you can write him an email if he's not available.
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