Andaz Fifth Avenue (NY) REVIEW - MASTER THREAD
Nov 21, 2011, 7:44 pm
#781
Join Date: Jun 2008
Location: Dallas, TX
Programs: SPG*P, AA*1MM, UA*1P, Hilton*D, Hyatt*D, Sixt*P, Hertz*P, Avis*F, Delta*G
Posts: 242
i stayed this hotel numerous time, but never received a letter mentioned of the $75 limit.
Nov 22, 2011, 11:57 pm
#782
Join Date: Apr 2006
Location: IAD
Programs: UA GS, Avis CHM, Marriott & SPG & PC Plat., Hyatt & Hilton Diamond
Posts: 4,547
Nov 23, 2011, 7:23 am
#784
Original Poster
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Maybe some people abused their previous generosity, but seems now they are at the other end, as $75 between four is not that realistic and would barely cover coffee juice and one item
Nov 23, 2011, 7:24 am
#785
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Dear Flyertalkers,
Thank you for calling this to our attention. We realize there are inconsistencies in how the properties are treating this benefit and we are working diligently to resolve this. We appreciate your patience.
Sincerely,
Chrissi R.
Thank you for calling this to our attention. We realize there are inconsistencies in how the properties are treating this benefit and we are working diligently to resolve this. We appreciate your patience.
Sincerely,
Chrissi R.
Nov 23, 2011, 10:14 am
#788
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Mandarin Oriental hotels often state that its breakfast inclusive rates only include continental breakfast, but in reality a generous full breakfast, in room or in restaurant, is often provided at no cost. I find that understatement of benefits on paper to be common at the hotels where I regularly stay.
I would be concerned if there were reports that this limit were being strictly enforced even when guests ordered within reason (say around $50~ per person), but that does not seem to be the case.
Nov 23, 2011, 12:25 pm
#789
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
While $75 for 4 is unrealistic - it is very reasonable for 2 since the breakfast "entrees" run about $15-16, juice is $6, coffee is $4 - so per person before tax/tip is $25-28 - adding tax & tip should still be under $75 for 2.
I'm not sure how they should handle this issue since most of us would not book a suite just to get in 4 people in the room since it costs much more than 2 rooms.
Nov 23, 2011, 3:46 pm
#790
Original Poster
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
I stayed here a bunch of times using confirmed suite upgrade with me, mrs ms and the two kids. $75 would not have covered our breakfasts. my gut tells me it would not have been a problem, but would have been another annoying niggle eating at the comfort of the stay
Dec 12, 2011, 1:11 pm
#791
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
GM called and listened! Impressed
I had the pleasure of receiving a telephone call from Mr. Froehlich (General Manager) today to discuss my lackluster stay at the Andaz. He was polite, truly listened, took into consideration the issues my friend and I faced during our stay, said that they are trying really hard to work on service and appreciated my time. I am impressed that he would reach out to talk with me and seemingly to take seriously the feedback provided. It's never about the mistakes; it's about the recovery and how they're dealt with in my book. I know he's busy so to make a phone call to me is appreciated.
Dec 12, 2011, 2:35 pm
#793
Original Poster
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Dec 12, 2011, 8:06 pm
#794
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,318