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Reservation system is down!
Eek! Can't believe that the system is down! ('503 Service Temporarily Unavailable')! On top of that I agreed to do the on-line survey!:eek:
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All my reservations are vanished into thin air.
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Originally Posted by Smart Shopper
(Post 14112847)
All my reservations are vanished into thin air.
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Reservation system does not respond.
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Glad it's not just me this time. :p
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the website is down again...
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I'm officially embarrassed for Hyatt. www.hyatt.com just comes up with a JBoss welcome page that exposes the underlying application server.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation. |
Trying to see upcoming reservations:
Sorry, we're experiencing technical difficulties and were unable to complete your request. * Hyatt Home Page * Find a Hotel * Make a Reservation * Hyatt Gold Passport * Hyatt Vacation Club * Customer Service We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form. You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation. Hyatt Hotels & Resorts 1-888-591-1234 [email protected] Outside North America Assistance |
Originally Posted by baliktad
(Post 14114343)
I'm officially embarrassed for Hyatt. www.hyatt.com just comes up with a JBoss welcome page that exposes the underlying application server.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation. I am happy to report, that as of today we do indeed have a Hyatt branded technical difficulties page, I apologize for any inconvience and we do realize that this was long overdue. Geoff B. |
How does this happen?
I can't seem to paste a screen print of this, but while searching rates in Austin, I got a Hyatt Place background with the HR Lost Pines shown in the upper left corner but rates for Hyatt Place Austin/Arboretum.
Hyatt Place Home > Hotel Locations > Hyatt Regency Lost Pines Resort and Spa > Hotels > Rates Reservation Summary Hyatt Place Austin/Arboretum Austin Texas USA |
Just received the following email which might explain why I haven't been able to login with my username for a while...
I wanted to make you aware that our website experienced a system error that may have overridden your User Name with your Hyatt Gold Passport™ account number when you recently made a reservation online. You can continue to log in to your Hyatt Gold Passport account with your Hyatt Gold Passport number and password. However, if you would like to create a new User Name, please visit goldpassport.com, log in using your Hyatt Gold Passport number and password and update your profile. If you have any questions, please contact Hyatt Gold Passport Customer Service at 1-800-228-3360. We sincerely apologize for the inconvenience. Warmest regards, Jeff Zidell Vice President Hyatt Gold Passport |
I just got the same email. Interestingly, I have NOT had any trouble logging in with my user name.
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Originally Posted by fsfsfsfs
(Post 14150879)
Just received the following email which might explain why I haven't been able to login with my username for a while...
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Just now logged into my GP account, and can no longer see the number of BWB nights I've earned. Instead, there is a paragraph asking me if I would like to register for the BWB promotion.
Argh.. |
Originally Posted by SEAUAKID
(Post 14153089)
Just now logged into my GP account, and can no longer see the number of BWB nights I've earned. Instead, there is a paragraph asking me if I would like to register for the BWB promotion.
Argh.. If want to you can PM me your Gold Passport account number and name associated with the account, and I would be happy to look into this for you. Best Regards Geoff B. |
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