Expedia Cyber Monday 90% Off Coupon - FAIL
Nov 30, 2015, 7:34 am
#1
Original Poster
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
Expedia Cyber Monday 90% Off Coupon - FAIL
Expedia sent out a very widely publicized Cyber Monday coupon code of 90% off on select hotels when booking through the mobile app.
Checked the Bellagio in Las Vegas and other random properties with each and every one coming back with a message saying the 'coupon has expired'
Other reports have been received saying that the coupon code has worked on the mobile app all the way through to payment and then the nasty surprise of getting the confirmation email from Expedia showing a charge of FULL PRICE
Also, some have said they've called Expedia who've said its for SINGLE OCCUPANCY only which is not specified anywhere in the T&C's of the offer
Clearly an epic fail on the part of Expedia so a friendly warning to make sure your purchase is refundable and to scrutinize the FINAL price if you're able to get this supposed coupon to work!
Checked the Bellagio in Las Vegas and other random properties with each and every one coming back with a message saying the 'coupon has expired'
Other reports have been received saying that the coupon code has worked on the mobile app all the way through to payment and then the nasty surprise of getting the confirmation email from Expedia showing a charge of FULL PRICE
Also, some have said they've called Expedia who've said its for SINGLE OCCUPANCY only which is not specified anywhere in the T&C's of the offer Clearly an epic fail on the part of Expedia so a friendly warning to make sure your purchase is refundable and to scrutinize the FINAL price if you're able to get this supposed coupon to work!
Nov 30, 2015, 7:42 am
#6
Original Poster
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
Nov 30, 2015, 7:44 am
#7
Original Poster
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
Nov 30, 2015, 7:49 am
#8
Suspended
Join Date: Dec 2014
Posts: 8,460
Nov 30, 2015, 7:57 am
#9
Join Date: Nov 2010
Posts: 1,663
Some of what you pronounced makes sense, but not this statement: no one expects this code to last more than a few minutes
Nov 30, 2015, 7:59 am
#10
Original Poster
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
but do you care about being charged full fare despite the coupon supposedly working and then being met with complete incompetence by Expedia customer support when you call to inquire?
Nov 30, 2015, 7:59 am
#11
Join Date: Nov 2010
Posts: 1,663
Questionable assertion. What prevents a resident of either country from booking on either website?? Except that deals are kinda impossible to snag, especially on US website (likely 10x more impossible) lol
Nov 30, 2015, 8:03 am
#12
Join Date: Aug 2010
Posts: 542
This is actually what happened to me. I got the coupon to work, then it gave me an error. I submitted again and it charged me full price. I imagine the error meant that the coupon code had been all used up. Thankfully it was refundable or I would have been pissed off.
Nov 30, 2015, 8:05 am
#13
Join Date: Nov 2010
Posts: 1,663
Nov 30, 2015, 8:28 am
#14
Original Poster
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
UPDATE: from a YVR based FB group, "Escalation agent has said the coupon isn't working because it was supposed to start 9 am PST - but understands it was advertised incorrectly (was advertised as starting EST). He's talking to his superior as they have a workaround - and are trying to fix this for everyone."
So Expedia has admitted to sh*tting the bed on this...but offers no explanation for allowing coupons to go through only to charge full price?!?
So Expedia has admitted to sh*tting the bed on this...but offers no explanation for allowing coupons to go through only to charge full price?!?