Hotel Mistake Deals - Best Practices
#1
Original Poster
Join Date: Oct 2008
Posts: 2,384
Hotel Mistake Deals - Best Practices
I've been reading through a few different threads about specific instances of mistake fares. But I don't recall seeing one about general best practices, so thought that I would post my own ideas here, and also have others contribute.
Things to do
- Do not call/tweet/email EITHER the hotel or the booking agency.
- Have a backup plan or reservation in case your original reservation is not honored at check in or at some time after your reservation is made.
- Keep a physical and electronic copy of your reservation in case you need to make a credit card dispute.
- Be reasonable. If the check in staff says that the $5 rate was a mistake, don't try and fake it by saying something like "You're hotel is so cheap, $5 actually seems fair". You are likely better off by agreeing it was a mistake rate, but there are plenty of times where you've paid a high rate, so it all evens out.
- Do not call/tweet/email EITHER the hotel or the booking agency.
Things not to do
- Make related uncancelable bookings (like airfare) until you are more sure that the deal will be honored. This may be with more time passing since booking, or confirmation of others being able to use the deal.
- Physically or mentally intimidate hotel staff if they choose to deny your reservation. Instead, be professional.
- Get upset if you miss a deal. There's more from where that came from.
Things you may/may not want to do
- Post your deal on Flyertalk. Some people think that more publicity leads to a better chance of a deal being retained. Others think the opposite.
Can anyone add more?
Things to do
- Do not call/tweet/email EITHER the hotel or the booking agency.
- Have a backup plan or reservation in case your original reservation is not honored at check in or at some time after your reservation is made.
- Keep a physical and electronic copy of your reservation in case you need to make a credit card dispute.
- Be reasonable. If the check in staff says that the $5 rate was a mistake, don't try and fake it by saying something like "You're hotel is so cheap, $5 actually seems fair". You are likely better off by agreeing it was a mistake rate, but there are plenty of times where you've paid a high rate, so it all evens out.
- Do not call/tweet/email EITHER the hotel or the booking agency.
Things not to do
- Make related uncancelable bookings (like airfare) until you are more sure that the deal will be honored. This may be with more time passing since booking, or confirmation of others being able to use the deal.
- Physically or mentally intimidate hotel staff if they choose to deny your reservation. Instead, be professional.
- Get upset if you miss a deal. There's more from where that came from.
Things you may/may not want to do
- Post your deal on Flyertalk. Some people think that more publicity leads to a better chance of a deal being retained. Others think the opposite.
Can anyone add more?
Last edited by bmchris; Jan 10, 2014 at 8:27 am
#2
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
+1 to this. I would also expand, based on an issue with a mistake last night:
- Do not call/tweet/email EITHER the hotel or the booking agency.
- Do not book nonrefundable other plans until after some time has passed.
- Do not call/tweet/email EITHER the hotel or the booking agency.
- Do not book nonrefundable other plans until after some time has passed.
#4
Join Date: Jul 2013
Location: ATL
Programs: HH D, MB G, IHG P, Nat'l EE, Hertz PC
Posts: 496
#6
Original Poster
Join Date: Oct 2008
Posts: 2,384
Most think that the more time you give them, the more time they have to cancel your reservation. A front office or junior staff is more likely to escalate an error. But that takes time. You probably don't want to do that.
#8
Join Date: Jul 2013
Location: ATL
Programs: HH D, MB G, IHG P, Nat'l EE, Hertz PC
Posts: 496
#9
Original Poster
Join Date: Oct 2008
Posts: 2,384
But won't you only know for sure after you check in? Isn't there always a risk prior to that? Or is it good enough if someone else has verified that it will be honored based on their experience or confirmation?
#11
Join Date: Sep 2005
Location: LAX
Programs: UA/AA
Posts: 1,741
Exactly. My experience is your best chance of getting a hotel deal honored is to just show up at check-in.....and have a back-up strategy.
#12
Join Date: Jul 2013
Location: ATL
Programs: HH D, MB G, IHG P, Nat'l EE, Hertz PC
Posts: 496
Then again, there's always this:
#13
Original Poster
Join Date: Oct 2008
Posts: 2,384
Once you have your key, the chances of you being denied basically become zero. There is no way a hotel is going to throw someone out of their room.