Mar 9, 2014, 4:07 am
Last edit by: bhatnasx
The Friends and Family rate is intended to be offered to travellers who are "friend and family members" of a Carlson employee. That could be a hotel employee, a travel agent (Carlson Wagonlit) or restaurant employee (TGIF) (TGIF sold to Sentinel Capital Partners as of July 2014).
When you book the rate, you are supposed to have the basic data on your friend available at check-in for the hotel to verify that you are indeed authorized to use that rate. Generally, if they ask, they ask for:
1) Employee Name
2) Work location
Please consider that, as per T&C, only employee name and location can be requested only at the check in time.
The new code is RHGRFNF
NOTE:
Booking a rate that you're not entitled to book may result in rate adjustments and Club Carlson account freezing.
In general, the rate is €80 per night in Europe.
*These stays post as "Ineligible" - non-qualifying, non-stay, non-points earning ... so, in sum, don't associate a F&F reservation with your Gold Points account, unless elite perks you hope to enjoy are worth the risk.
When you book the rate, you are supposed to have the basic data on your friend available at check-in for the hotel to verify that you are indeed authorized to use that rate. Generally, if they ask, they ask for:
1) Employee Name
2) Work location
Please consider that, as per T&C, only employee name and location can be requested only at the check in time.
The new code is RHGRFNF
NOTE:
Booking a rate that you're not entitled to book may result in rate adjustments and Club Carlson account freezing.
In general, the rate is €80 per night in Europe.
*These stays post as "Ineligible" - non-qualifying, non-stay, non-points earning ... so, in sum, don't associate a F&F reservation with your Gold Points account, unless elite perks you hope to enjoy are worth the risk.
Carlson Hotels (Radisson) Family & Friends Rate - 2009 - 2017 Thread
Jun 2, 2014, 1:45 pm
#1891
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
Very unlikely someone will call that person.
I agree with the comments above that the rate is confused with another at times.
Don't listen to scare mongers and enjoy the FaF rate.
Jun 3, 2014, 9:04 am
#1892
Join Date: Jul 2011
Location: YYZ
Programs: AC
Posts: 144
The Radisson at Amsterdam airport will now e-mail you for your friend's details after booking. They will then require an e-mail confirmation from your friend that they know you.
Jun 3, 2014, 2:33 pm
#1893
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Just email them back with a screenshot of the booking conditions. Looks as if they're confusing this rate with another as well.
Jun 4, 2014, 12:47 am
#1896
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Radisson Kathmandu...
Stayed here for couple of nights. Good room in the New building. I have Carlson
Gold so was "upgraded" to a business room...Not sure what the upgrade
was but it had a fruit basket. Breakfast was included. No questions, contact
information asked. Rate was just about right for the room...
F.A.
Gold so was "upgraded" to a business room...Not sure what the upgrade
was but it had a fruit basket. Breakfast was included. No questions, contact
information asked. Rate was just about right for the room...
F.A.
Jun 4, 2014, 11:15 am
#1897
Join Date: Apr 2010
Location: Toronto.Canada
Programs: AS MVP Gold. Emirates Silver BAEC Silver Air Canada 35k
Posts: 512
Need help for my reservation
I didnt get the time to check my emails since i am all over europe for last 2 weeks suddenly once I checking the mails this mail came up from nowhere. need help.
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Jun 4, 2014, 1:19 pm
#1898
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
I didnt get the time to check my emails since i am all over europe for last 2 weeks suddenly once I checking the mails this mail came up from nowhere. need help.
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Jun 4, 2014, 1:59 pm
#1899
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,852
Just send them the contact details of your friend/relative with Rezidor/Carlson. I'm sure you didn't use a rate that you are not eligible for....
Jun 4, 2014, 2:38 pm
#1900
Join Date: Jul 2006
Location: YYZ
Programs: AC *P
Posts: 1,812
Haha, I wonder whether anyone would dare to email the CEO?!
Jun 6, 2014, 3:42 pm
#1901
Join Date: Nov 2011
Location: BSL
Posts: 55
And what happened? ....
I didnt get the time to check my emails since i am all over europe for last 2 weeks suddenly once I checking the mails this mail came up from nowhere. need help.
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Dear Mr. xxxx
Thank you for your reservation on 05.06.2014 and your interest in the Radisson Blu Hotel, Zurich Airport.
To handle the check-in process as smooth and efficient as possible, we therefore would like to ask you for your Rezidor/Carlson contact in advance.
You can contact us via telephone or e-mail.
We are looking forward to welcome you as our guest soon.
Kind regards from Zurich
what should I do now?
Jun 8, 2014, 8:20 am
#1902
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
No questions asked at:
Radisson Blu Plaza Sydney Was given a Studio Spa Suite for a one night stay. Highly recommend this hotel - GREAT staff, terrific location. http://www.radissonblu.com/plazahotel-sydney/rooms
Radisson Flagstaff Melbourne Was given a standard king no-view room for a 3 night stay. A helpful (but not especially warm) staff and great location.
Radisson Blu Plaza Sydney Was given a Studio Spa Suite for a one night stay. Highly recommend this hotel - GREAT staff, terrific location. http://www.radissonblu.com/plazahotel-sydney/rooms
Radisson Flagstaff Melbourne Was given a standard king no-view room for a 3 night stay. A helpful (but not especially warm) staff and great location.
Jun 9, 2014, 2:34 am
#1903
Join Date: Dec 2010
Programs: EBG, Finnair
Posts: 23
ARN x 2
Radission Sky City: Asks for contact's name and location.
Radission Arlandia: Asked and searched for my contact in addrbook, however not available working in another branch. Reservation would have to be made by the employee according to supervisor on site. Reported wide abuse in the US as the "codes" where found on the internet.
Accepted as we were not aware of this at time of booking.
Will handle it properly the next time around.
Radission Arlandia: Asked and searched for my contact in addrbook, however not available working in another branch. Reservation would have to be made by the employee according to supervisor on site. Reported wide abuse in the US as the "codes" where found on the internet.
Accepted as we were not aware of this at time of booking.
Will handle it properly the next time around.
Jun 9, 2014, 7:18 pm
#1904
Join Date: Apr 2010
Location: Toronto.Canada
Programs: AS MVP Gold. Emirates Silver BAEC Silver Air Canada 35k
Posts: 512
this is what happen @the checking counter.
We are family of 5 with 3 small kids . I had some. after a some brief research I had this guys brief details from Google. Name Ben Gardeen: Director Public relations.
email:[email protected]. phone number is 763 212 8129
the reception guy asked . Sir do you have any contacts of the FF? as soon as he asked I showed the contact on my Iphone. by the time he was writing I slipped in 20 SF. by the half way he ignored everything and said you have a nice stay and breakfast included. free internet.
Nice Hotel just walk to the hotel from the Airport.2 nights great stay. breakfast alone would cost you over 100 bucks.
email:[email protected]. phone number is 763 212 8129
the reception guy asked . Sir do you have any contacts of the FF? as soon as he asked I showed the contact on my Iphone. by the time he was writing I slipped in 20 SF. by the half way he ignored everything and said you have a nice stay and breakfast included. free internet.
Nice Hotel just walk to the hotel from the Airport.2 nights great stay. breakfast alone would cost you over 100 bucks.
Jun 10, 2014, 7:02 am
#1905
Join Date: May 2014
Posts: 50
Anyone know if//when availability will be loaded, if at all, for December of this year? Looking at the Barbados Aquatica property but there's no FaF rates available after August. Any other codes that might knock the rates down?