Must Now Have All Points in Hilton Honors Account Before Booking Reward Reservation
Oct 22, 2007, 11:23 am
#93
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I am 578 points short to book a 30,000 point reservation. AMEX HHonors points will post next month so no worries, but would HHonors allow you to book award reservation over the phone if you are so close to the required number of points? Would they give you a customer service credit to push the account to 30,000 points if you asked in a nice way?
Ask? Ha! Don't ask, the answer is here on FlyerTalk.
Read this little thread: Must Now Have All Points in Hilton HHonors Account Before Booking Reward Reservation. Enjoy!
Jun 22, 2008, 6:12 am
#95
Join Date: Aug 2004
Location: Darmstadt
Programs: LH SEN, QR Platinum, Bonvoy Plat, GHA Black, Hyatt Globalist
Posts: 760
Points have to be in the account before Award Reservation?
I just tried to make a reservation in a Hilton Hotel which shows availabilty.
I have tons of Amex MR points but have not transferred them yet because I first wanted to secure the reservation before transferring points to HHonors.
The lady on the phone told me, that the points have to be in the account before she can make an award reservation.
Question: Did I just get an unhelpful agent or is this a new rule?
And if yes, is this rule valid for all HHonors levels or only for the "lower" levels?
Thanks for your advice, Martin
I have tons of Amex MR points but have not transferred them yet because I first wanted to secure the reservation before transferring points to HHonors.
The lady on the phone told me, that the points have to be in the account before she can make an award reservation.
Question: Did I just get an unhelpful agent or is this a new rule?
And if yes, is this rule valid for all HHonors levels or only for the "lower" levels?
Thanks for your advice, Martin
Jun 22, 2008, 7:37 am
#98
Suspended
Join Date: Aug 2005
Posts: 831
I just tried to make a reservation in a Hilton Hotel which shows availabilty.
I have tons of Amex MR points but have not transferred them yet because I first wanted to secure the reservation before transferring points to HHonors.
The lady on the phone told me, that the points have to be in the account before she can make an award reservation.
Question: Did I just get an unhelpful agent or is this a new rule?
And if yes, is this rule valid for all HHonors levels or only for the "lower" levels?
Thanks for your advice, Martin
I have tons of Amex MR points but have not transferred them yet because I first wanted to secure the reservation before transferring points to HHonors.
The lady on the phone told me, that the points have to be in the account before she can make an award reservation.
Question: Did I just get an unhelpful agent or is this a new rule?
And if yes, is this rule valid for all HHonors levels or only for the "lower" levels?
Thanks for your advice, Martin