Conrad Centennial Singapore {SGP}
Jun 21, 2018, 9:07 pm
#242
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Huh? Diamonds always get lounge access. The whole point of what this property has done is that Diamond access is now limited to the 4th floor lounge unless they book an Executive room.
Jun 22, 2018, 10:03 am
#243
Join Date: Nov 2017
Location: SAN, LAX
Programs: UA, SW, VA, Marriott, IHG, HH
Posts: 73
What if basic room is booked, and then an upgrade to executive room happens?
Jun 22, 2018, 10:14 am
#244
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Jun 29, 2018, 2:28 am
#246
Join Date: Mar 2001
Location: AA EXP & Life Plat; AA 4MM; TWA Life Plat; HH Diamond
Posts: 1,109
So basically I pay for what I want - and effectively secure no upgrade as a Diamond. I get the same access that anyone without status would secure - Exec lounge access on 31 for the cost of an Exec room. But if I pay only for a 'regular room' I get access to an inferior lounge on 4 which is a downgrade from 31 and what I've secured for the last 5+ years.
Do I have this right? If so - wow.
Sounds like I should look around at other Executive Lounge offerings from other properties in Singapore, since I'm not getting all that much out of Diamond - if I consider 31 the lounge of choice
Jun 29, 2018, 7:16 am
#248
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
So...if I am Diamond I need to book an Executive Room to get the same lounge on 31 that I've had for the last 5+ years on any booking.
So basically I pay for what I want - and effectively secure no upgrade as a Diamond. I get the same access that anyone without status would secure - Exec lounge access on 31 for the cost of an Exec room. But if I pay only for a 'regular room' I get access to an inferior lounge on 4 which is a downgrade from 31 and what I've secured for the last 5+ years.
Do I have this right? If so - wow.
Sounds like I should look around at other Executive Lounge offerings from other properties in Singapore, since I'm not getting all that much out of Diamond - if I consider 31 the lounge of choice
So basically I pay for what I want - and effectively secure no upgrade as a Diamond. I get the same access that anyone without status would secure - Exec lounge access on 31 for the cost of an Exec room. But if I pay only for a 'regular room' I get access to an inferior lounge on 4 which is a downgrade from 31 and what I've secured for the last 5+ years.
Do I have this right? If so - wow.
Sounds like I should look around at other Executive Lounge offerings from other properties in Singapore, since I'm not getting all that much out of Diamond - if I consider 31 the lounge of choice
But "no upgrade" depends on what they offer you from a booked Executive Room - possibly a suite.
Jun 29, 2018, 8:40 am
#249
Join Date: Jul 2001
Location: LAX
Programs: UA 1MM, Hilton Diamond
Posts: 6,758
That is correct. The best way to show your dissatisfaction is to take your business elsewhere, as I am doing. As a Diamond, I’m not going to be banished to a second class lounge with a view of the pool.
So...if I am Diamond I need to book an Executive Room to get the same lounge on 31 that I've had for the last 5+ years on any booking.
So basically I pay for what I want - and effectively secure no upgrade as a Diamond. I get the same access that anyone without status would secure - Exec lounge access on 31 for the cost of an Exec room. But if I pay only for a 'regular room' I get access to an inferior lounge on 4 which is a downgrade from 31 and what I've secured for the last 5+ years.
Do I have this right? If so - wow.
Sounds like I should look around at other Executive Lounge offerings from other properties in Singapore, since I'm not getting all that much out of Diamond - if I consider 31 the lounge of choice
So basically I pay for what I want - and effectively secure no upgrade as a Diamond. I get the same access that anyone without status would secure - Exec lounge access on 31 for the cost of an Exec room. But if I pay only for a 'regular room' I get access to an inferior lounge on 4 which is a downgrade from 31 and what I've secured for the last 5+ years.
Do I have this right? If so - wow.
Sounds like I should look around at other Executive Lounge offerings from other properties in Singapore, since I'm not getting all that much out of Diamond - if I consider 31 the lounge of choice
Jun 29, 2018, 11:30 am
#250
Join Date: Apr 2010
Programs: HH Lifetime Diamond, 20 years
Posts: 465
This property is very miserly with upgrades, limits to 1 category room upgrade and does not upgrade to suites. And more miserly with lounge access, it's top tier VIP's must pay for access to the top floor Executive Lounge.
Jun 29, 2018, 4:14 pm
#251
Join Date: Sep 2009
Posts: 1,485
To be fair, that's not true. They do upgrade to suites but they don't have many.
Jun 30, 2018, 4:20 am
#252
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
It's a while since we've been but last year, after asking politely, we were upgraded to a Centennial Suite. Previous to that we had also been upgraded to a suite on one of our visits. Don't know whether that still happens following the refurbishment.
Jun 30, 2018, 11:49 am
#253
Join Date: Apr 2010
Programs: HH Lifetime Diamond, 20 years
Posts: 465
Jun 30, 2018, 3:23 pm
#254
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Data point from last month- no upgd(none in abt 20 stays) but access to the 31st floor as 4th floor was renovating? Also mentioned was given access to the 31st floor as a regular to try out the changes, lot less busier and had local draft beer along with the usual food and drink service.
Jun 30, 2018, 5:17 pm
#255
Join Date: Sep 2009
Posts: 1,485
What an idiotic statement. It's obvious they do upgrade to suites, you've just never managed to get one. Unless you can show some sort of policy, there are multiple people on this thread, including me, who have received suite upgrades.