Hilton Niagara Falls/Fallsview Hotel & Suites {CAN}
Aug 2, 2016, 5:53 pm
#226
Join Date: Dec 2002
Programs: UA MM, Hilton-Dia
Posts: 1,480
Recent stay:
a) Assigned room at South Tower. Asked nicely for North Tower and got a mini suite (2 bedrooms: 1 regular, 1 smaller) with jacuzzi (perhaps because midweek stay). Not high floor though (maybe 15?)
b) Family of 4 but only given 2 breakfast vouchers at check-in. Had to ask for complimentary upgrade to Watermark and they annotated vouchers accordingly. Denied request for 2 more vouchers for kids. Did the in-person version of HUACA: asked a different agent again the next morning and was given 2 more vouchers.
Aug 5, 2016, 11:07 am
#227
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
I think you meant to say (because IIRC you've posted on this hotel many times in past) that the parking fee at casino is assessed per exit, not per day.
Recent stay:
a) Assigned room at South Tower. Asked nicely for North Tower and got a mini suite (2 bedrooms: 1 regular, 1 smaller) with jacuzzi (perhaps because midweek stay). Not high floor though (maybe 15?)
b) Family of 4 but only given 2 breakfast vouchers at check-in. Had to ask for complimentary upgrade to Watermark and they annotated vouchers accordingly. Denied request for 2 more vouchers for kids. Did the in-person version of HUACA: asked a different agent again the next morning and was given 2 more vouchers.
Recent stay:
a) Assigned room at South Tower. Asked nicely for North Tower and got a mini suite (2 bedrooms: 1 regular, 1 smaller) with jacuzzi (perhaps because midweek stay). Not high floor though (maybe 15?)
b) Family of 4 but only given 2 breakfast vouchers at check-in. Had to ask for complimentary upgrade to Watermark and they annotated vouchers accordingly. Denied request for 2 more vouchers for kids. Did the in-person version of HUACA: asked a different agent again the next morning and was given 2 more vouchers.
Aug 5, 2016, 5:45 pm
#228
Join Date: May 2008
Programs: Hyatt Globalist, HH Diamond, MR Titanium, MR LTP, AA EP, UA Silver
Posts: 743
August 2016 Update
I'm on property now on a three night HH points stay at 70K/night.
Booked the standard Casinoview King Whirlpool Room for two adults. As a Diamond, upgraded the night before arrival into a King American Fallsview; OLCI showed us preassigned to the 45th floor in the North tower.
Upon arrival, front desk clerk immediately recognized Diamond status and said "you all are very special to us; let me see what better I can do". After a few minutes of keyboard typing, she said "I found a dual Fallsview but it's a little smaller than your current room". We took the dual Fallsview and ended up in 4750, a whirlpool king in the north tower. Great room; Fallsview is great.
Since there were only two of us, can't comment on extra vouchers for four. Vouchers entitle you to free full buffet in the downstairs restaurant; still a $5 per person upcharge to eat in the Watermark on the 33rd floor in the south tower.
Great stay thus far! Will follow up if anything changes.
Booked the standard Casinoview King Whirlpool Room for two adults. As a Diamond, upgraded the night before arrival into a King American Fallsview; OLCI showed us preassigned to the 45th floor in the North tower.
Upon arrival, front desk clerk immediately recognized Diamond status and said "you all are very special to us; let me see what better I can do". After a few minutes of keyboard typing, she said "I found a dual Fallsview but it's a little smaller than your current room". We took the dual Fallsview and ended up in 4750, a whirlpool king in the north tower. Great room; Fallsview is great.
Since there were only two of us, can't comment on extra vouchers for four. Vouchers entitle you to free full buffet in the downstairs restaurant; still a $5 per person upcharge to eat in the Watermark on the 33rd floor in the south tower.
Great stay thus far! Will follow up if anything changes.
Aug 16, 2016, 7:57 am
#229
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
I'm on property now on a three night HH points stay at 70K/night.
Booked the standard Casinoview King Whirlpool Room for two adults. As a Diamond, upgraded the night before arrival into a King American Fallsview; OLCI showed us preassigned to the 45th floor in the North tower.
Upon arrival, front desk clerk immediately recognized Diamond status and said "you all are very special to us; let me see what better I can do". After a few minutes of keyboard typing, she said "I found a dual Fallsview but it's a little smaller than your current room". We took the dual Fallsview and ended up in 4750, a whirlpool king in the north tower. Great room; Fallsview is great.
Since there were only two of us, can't comment on extra vouchers for four. Vouchers entitle you to free full buffet in the downstairs restaurant; still a $5 per person upcharge to eat in the Watermark on the 33rd floor in the south tower.
Great stay thus far! Will follow up if anything changes.
Booked the standard Casinoview King Whirlpool Room for two adults. As a Diamond, upgraded the night before arrival into a King American Fallsview; OLCI showed us preassigned to the 45th floor in the North tower.
Upon arrival, front desk clerk immediately recognized Diamond status and said "you all are very special to us; let me see what better I can do". After a few minutes of keyboard typing, she said "I found a dual Fallsview but it's a little smaller than your current room". We took the dual Fallsview and ended up in 4750, a whirlpool king in the north tower. Great room; Fallsview is great.
Since there were only two of us, can't comment on extra vouchers for four. Vouchers entitle you to free full buffet in the downstairs restaurant; still a $5 per person upcharge to eat in the Watermark on the 33rd floor in the south tower.
Great stay thus far! Will follow up if anything changes.
Aug 22, 2016, 3:20 pm
#230
Join Date: Nov 2007
Location: USA
Posts: 1,685
Recent Sunday night stay.
At check-in it's as if I had to remind the front desk I was Diamond.
"And what about breakfast vouchers?"
"And how about WiFi?"
Needless to say, there was no upgrade.
North tower, 15th floor, American Falls view.
Room was not up to par. Wife found booger on bathroom door, I found pop/soda stains on a lamp. The shower head flow selector knob was busted. Stray hairs all throughout. The pool's fountain has been shutdown for months according to staff. They then described the small fountain pool as one for infants and toddlers--but there's no lifeguard and no way they could see the water from their position. At one point the lifeguards had to remind others to watch their water.
I emailed an assistant to the manager, and they immediately called me, apologized, and were very kind in offering a substantial credit to my account, which basically made up for half my stay. I was pleased with their make good, but probably would not have returned if it weren't for that gesture.
Of course I'm not mad, just disappointed. Because I know this hotel has been a lot better.
At check-in it's as if I had to remind the front desk I was Diamond.
"And what about breakfast vouchers?"
"And how about WiFi?"
Needless to say, there was no upgrade.
North tower, 15th floor, American Falls view.
Room was not up to par. Wife found booger on bathroom door, I found pop/soda stains on a lamp. The shower head flow selector knob was busted. Stray hairs all throughout. The pool's fountain has been shutdown for months according to staff. They then described the small fountain pool as one for infants and toddlers--but there's no lifeguard and no way they could see the water from their position. At one point the lifeguards had to remind others to watch their water.
I emailed an assistant to the manager, and they immediately called me, apologized, and were very kind in offering a substantial credit to my account, which basically made up for half my stay. I was pleased with their make good, but probably would not have returned if it weren't for that gesture.
Of course I'm not mad, just disappointed. Because I know this hotel has been a lot better.
Aug 23, 2016, 11:06 am
#231
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Recent Sunday night stay.
At check-in it's as if I had to remind the front desk I was Diamond.
"And what about breakfast vouchers?"
"And how about WiFi?"
Needless to say, there was no upgrade.
North tower, 15th floor, American Falls view.
Room was not up to par. Wife found booger on bathroom door, I found pop/soda stains on a lamp. The shower head flow selector knob was busted. Stray hairs all throughout. The pool's fountain has been shutdown for months according to staff. They then described the small fountain pool as one for infants and toddlers--but there's no lifeguard and no way they could see the water from their position. At one point the lifeguards had to remind others to watch their water.
I emailed an assistant to the manager, and they immediately called me, apologized, and were very kind in offering a substantial credit to my account, which basically made up for half my stay. I was pleased with their make good, but probably would not have returned if it weren't for that gesture.
Of course I'm not mad, just disappointed. Because I know this hotel has been a lot better.
At check-in it's as if I had to remind the front desk I was Diamond.
"And what about breakfast vouchers?"
"And how about WiFi?"
Needless to say, there was no upgrade.
North tower, 15th floor, American Falls view.
Room was not up to par. Wife found booger on bathroom door, I found pop/soda stains on a lamp. The shower head flow selector knob was busted. Stray hairs all throughout. The pool's fountain has been shutdown for months according to staff. They then described the small fountain pool as one for infants and toddlers--but there's no lifeguard and no way they could see the water from their position. At one point the lifeguards had to remind others to watch their water.
I emailed an assistant to the manager, and they immediately called me, apologized, and were very kind in offering a substantial credit to my account, which basically made up for half my stay. I was pleased with their make good, but probably would not have returned if it weren't for that gesture.
Of course I'm not mad, just disappointed. Because I know this hotel has been a lot better.
That hotel is just not as clean as it used to be
Aug 26, 2016, 8:10 pm
#232
Join Date: Nov 2007
Location: USA
Posts: 1,685
I was most shocked to see the fountain just broken for months.
Aug 27, 2016, 12:04 pm
#233
Join Date: Feb 2010
Posts: 284
I've just checked out of this hotel.....worst hotel ever so dirty
Had lots if issues....they comped the room parking and breakfast....Hilton diamonds mean nothing to them
Yak
Had lots if issues....they comped the room parking and breakfast....Hilton diamonds mean nothing to them
Yak
Nov 29, 2016, 8:40 am
#234
Join Date: Jul 2016
Location: NJ (EWR) - USA
Programs: UA Silver - IHG Spire AMB - Hilton Gold - Choice Hotels Platinum - Hertz Gold FiveStar
Posts: 396
Nov 29, 2016, 1:06 pm
#235
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
Stayed there about a month ago. Didn't have any significant issues, but it's not a hotel that wowed me. Did get an upgrade from Premium Fallsview Suite to Tower King Suite (basically a corner suite with an extra view to the north). Internet was fine (not especially fast, but passable). Got a voucher for discounted yogurt, but the place wasn't open when I was getting ready to leave.
May 12, 2017, 8:14 am
#237
Join Date: Nov 2007
Location: USA
Posts: 1,685
Mistakenly returned
Housekeeping and maintenance are a total disaster.
They refused to remove the voluntary Tourism Improvement Fee. At booking they refer to it as a service charge...but they're not transparent in the least bit about the fees once you receive the final bill.
Watermark restaurant would remove the fee, but Starbucks would not.
My north tower room was dirty and beat up. The property really could use some love, a thorough scrub down and a dusting.
Niagara health has had recently documented issues with the condition of the hot tub, but it remained open during our stay.
The pool water temperature was very cold, I personally was fine with it, but many of the other guests complained about how chilly it felt.
After a pretty poorly handled situation at the front desk, I left them some punch list notes on what to clean or repair...
They refused to remove the voluntary Tourism Improvement Fee. At booking they refer to it as a service charge...but they're not transparent in the least bit about the fees once you receive the final bill.
Watermark restaurant would remove the fee, but Starbucks would not.
My north tower room was dirty and beat up. The property really could use some love, a thorough scrub down and a dusting.
Niagara health has had recently documented issues with the condition of the hot tub, but it remained open during our stay.
The pool water temperature was very cold, I personally was fine with it, but many of the other guests complained about how chilly it felt.
After a pretty poorly handled situation at the front desk, I left them some punch list notes on what to clean or repair...
- All the light switches are dusty, remove plate spray with air in a can or use Clorox dust wipes
- Hot tub had a really bad fix...sand and repaint, or replace hot tub
- Someone's party favors left over.
- Outlet falling out of the bedside lamp socket.
- Dried blood in the bedroom lampshade
- Crayon on the glass bedroom door
- Bathroom door lock busted
- Someone had left a toothbrush in a cup placed in the bathroom lamp that was never cleaned.
Jun 2, 2017, 10:14 am
#238
Join Date: Sep 2002
Location: Wellington, Florida
Programs: Delta Plat, HH Diamond, Marriott Gold
Posts: 830
Housekeeping and maintenance are a total disaster.
They refused to remove the voluntary Tourism Improvement Fee. At booking they refer to it as a service charge...but they're not transparent in the least bit about the fees once you receive the final bill.
Watermark restaurant would remove the fee, but Starbucks would not.
My north tower room was dirty and beat up. The property really could use some love, a thorough scrub down and a dusting.
Niagara health has had recently documented issues with the condition of the hot tub, but it remained open during our stay.
The pool water temperature was very cold, I personally was fine with it, but many of the other guests complained about how chilly it felt.
After a pretty poorly handled situation at the front desk, I left them some punch list notes on what to clean or repair...
They refused to remove the voluntary Tourism Improvement Fee. At booking they refer to it as a service charge...but they're not transparent in the least bit about the fees once you receive the final bill.
Watermark restaurant would remove the fee, but Starbucks would not.
My north tower room was dirty and beat up. The property really could use some love, a thorough scrub down and a dusting.
Niagara health has had recently documented issues with the condition of the hot tub, but it remained open during our stay.
The pool water temperature was very cold, I personally was fine with it, but many of the other guests complained about how chilly it felt.
After a pretty poorly handled situation at the front desk, I left them some punch list notes on what to clean or repair...
- All the light switches are dusty, remove plate spray with air in a can or use Clorox dust wipes
- Hot tub had a really bad fix...sand and repaint, or replace hot tub
- Someone's party favors left over.
- Outlet falling out of the bedside lamp socket.
- Dried blood in the bedroom lampshade
- Crayon on the glass bedroom door
- Bathroom door lock busted
- Someone had left a toothbrush in a cup placed in the bathroom lamp that was never cleaned.
Jul 11, 2017, 4:33 am
#239
Join Date: Feb 2005
Location: Global
Programs: United 1K, Qatar Gold, Etihad Gold, Hilton Diamond, InterCon RA, PC Plat, SPG Plat, Marriott Plat
Posts: 1,454
