Hilton Niagara Falls/Fallsview Hotel & Suites {CAN}
Oct 14, 2021, 7:40 am
#256
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
This hotel no longer gives breakfast for diamonds, they told me that they have moved to the 'american' model of giving a voucher. Laughably, they give a 12 canadian dollar voucher, so about 9.65 USD - which wasnt enough for anything on the breakfast menu other than either a coffee or a kids menu french toast (but not both the kids menu item and the coffee).
Ended up not using the voucher as I dont eat french toast and there was absolutely nothing to spend it on that didnt incur additional spend.
Ended up not using the voucher as I dont eat french toast and there was absolutely nothing to spend it on that didnt incur additional spend.
Oct 14, 2021, 10:12 am
#257
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,921
This hotel no longer gives breakfast for diamonds, they told me that they have moved to the 'american' model of giving a voucher. Laughably, they give a 12 canadian dollar voucher, so about 9.65 USD - which wasnt enough for anything on the breakfast menu other than either a coffee or a kids menu french toast (but not both the kids menu item and the coffee).
Ended up not using the voucher as I dont eat french toast and there was absolutely nothing to spend it on that didnt incur additional spend.
Ended up not using the voucher as I dont eat french toast and there was absolutely nothing to spend it on that didnt incur additional spend.
Hi,
That is poor considering the T&C's of the new offering was that it was for US properties ( per the T&C's of the main benefits it wolud still state a ' continental breakfast' for diamond members ( it appears almost to be a breach of the benefits in spirt if not actually)
Also if they were going 'american' it should be US$12 ie about $15CDN not $12 CDN.
A double strike!
Regards
TBS
Oct 16, 2021, 6:20 pm
#258
Join Date: Apr 2018
Location: Ontario Canada
Programs: Air Canada 50K - Hilton Diamond - Marriott Platinum
Posts: 283
Hi,
That is poor considering the T&C's of the new offering was that it was for US properties ( per the T&C's of the main benefits it wolud still state a ' continental breakfast' for diamond members ( it appears almost to be a breach of the benefits in spirt if not actually)
Also if they were going 'american' it should be US$12 ie about $15CDN not $12 CDN.
A double strike!
Regards
TBS
That is poor considering the T&C's of the new offering was that it was for US properties ( per the T&C's of the main benefits it wolud still state a ' continental breakfast' for diamond members ( it appears almost to be a breach of the benefits in spirt if not actually)
Also if they were going 'american' it should be US$12 ie about $15CDN not $12 CDN.
A double strike!
Regards
TBS
Oct 18, 2021, 5:51 pm
#260
Join Date: Mar 2015
Programs: AC 50K *G, Honors Gold, Bonvoy Gold
Posts: 116
If you are Twitter contact them through a Tweet; the Hilton Vancouver tried this trick on my and when I reached out to Hilton on Twitter they said they hotel is in the wrong and the GS Manager ended up calling me to say they were "trying it out" after being advised by corporate. Long story short, ended up getting the Cont. Breakfast for my wife and I.
Oct 20, 2021, 3:42 am
#261
Join Date: Feb 2015
Posts: 93
I contacted them on twitter, mainly cos I think its pretty bad that after a week the diamond email hasnt responded and the response I got back on twitter was to DM them if I think there is a discrepancy on my bill, lol. When did Hilton CS get so bad?
Mar 20, 2022, 5:29 pm
#263
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Only per day. Also, don't park at the hotel, park at the casino
Mar 21, 2022, 7:07 am
#264
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
I haven't been to Canada before, and my use of Hiltons in the US has been very limited. Mostly Europe and Asia. It sounds like I might be in for a shock!
Mar 21, 2022, 7:19 am
#265
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,921
Hi,
See my post #257 above. It does sound rubbish.
If staying in Canadian Hiltons I would check before staying re breakfast benefit as it seems to vary. Other Hiltons ( ie Vancouver) seem to provide some breakfast to elities.
Like you I have not been to Canada/US since the new policy ( UK/Europe & Dubai)Had been planning to go to New York at the end of April and was expecting a shock but flight prices shot up before booking so have decided on Venice instead ( still planning on USA/Can later on in 2022)
Regards
TBS
Last edited by The _Banking_Scot; Mar 21, 2022 at 7:43 am
Apr 19, 2022, 2:26 pm
#266
Join Date: Aug 2020
Programs: HH
Posts: 8
Just coming back: They still do it with 12 CAD instead of Continental Breakfast.
I emailed all Hilton mail adresses i could find. So i have to wait. This behaviour is not okay. If i knew this BEFORE booking (as in US) it might be clear and okay. But with this without notice: we would have booked somewhere else.
I emailed all Hilton mail adresses i could find. So i have to wait. This behaviour is not okay. If i knew this BEFORE booking (as in US) it might be clear and okay. But with this without notice: we would have booked somewhere else.
Sep 13, 2022, 12:29 pm
#268
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
Was here a few weeks ago and asked about the breakfast benefit. Was advised that since they did not offer a "continental breakfast" I would receive as Diamond 2x$15 CAD vouchers per room that could be used in any restaurant in the complex. Had breakfast in the usual space on the 33rd floor of the south tower and everything had to ordered a la carte. Immediately noticed that the menu offered a continental breakfast (non-buffet) option for $24 CAD each. 
Jan 29, 2023, 8:58 pm
#269
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,551
Does anyone have any recent experiences at this property? I'm looking at a two-bedroom suite for this coming summer and the rates are surprisingly reasonable. Which makes me concerned that maybe there's something wrong or I'm missing something. The location seems decent and having two bedrooms with the sofa bed is appealing vs. the single bedroom at the Embassy Suites or at all the Marriott properties. There would be 4 of us -- two adults and two kids.
Jan 30, 2023, 2:21 am
#270
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,117
I will stay at this property for 2 nights near the end of February. Not pleased to discover the credit system is applied here, since it's not an US property. Also not pleased to read the credit could be just 15CAD - not even 18 - when the cheapest breakfast dish seems to be 24CAD according to the online menu.
Now I'm curious... 