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Originally Posted by AGirlNamedMe
(Post 18918460)
Originally Posted by mike2200
(Post 18917454)
Was the bug a large one? And one is all you saw? Come on you could have rolled over on it and ended the problem......IMHO
Ew. No. If there's one, there are others (on the floor and other fabrics in the room if not on the bed) and I'm sure the OP didn't want to take those home. I do agree that the manager probably did the most that could be expected. But still - if it was me, I'd feel like I deserved huuuuuge compensation for the skeeze factor. And, please do post the name/location of the hotel. I hope you won't be staying here again (3rd time's the charm?) even if it means a bit of a drive. (And yes..I'm rather reactionary about bugs. No matter whose to blame for them.) |
deleted, company policy
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Originally Posted by Hhonor Gguard
(Post 18935340)
Getting the night comped was expected. Getting the night paid for at another hotel is above and beyond. Nothing more due.
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Originally Posted by Hhonor Gguard
(Post 18935340)
Getting the night comped was expected. Getting the night paid for at another hotel is above and beyond. Nothing more due.
So you are only getting 1 free night not 2. But I do agree its not a bad deal at all from the MOD. |
Agree with others that you seem to have been cared for appropriately. The only caveat is the answer to the question previously posed but unanswered.... what hotel were you moved to? We all know what a basic HI is like, some info on the other hotel would be of interest to see if the compensation was adequate. Also, it would depend on what was available locally as an alternative. If the nearest comparable (to a HI) hotel was 30 miles away, you probably would have balked at that given the time. A little more info would be helpful.
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Bed Big Experience
We own a tri plex in Sacramento. One of our tenants managed to bring in bed bugs. What an annoying, expensive, long term project it was to get rid of them. I can't imagine how hotels manage. We came up with a good arrangement with an independent pest control company. The majors wanted to charge $800 each of the many times they would need to come and deal with things.
As noted, it's not an issue of cleanliness. It's going to happen at some point that there are bed bugs in your room. (Happily my bed bug experience has not been at a hotel.) It's all about what they do for you. I think they treated you well. |
Free Room
Originally Posted by taylorc418
(Post 18917184)
It is making me itch to even write this, but I wanted to see if anyone had any experience with compensation in this situation. I checked into a Hampton on Monday evening, went to the gym and dinner. Came back and was pulling back the covers to do my normal bug check (and I never unpack my stuff- always sits on the luggage rack) and saw a bug crawling on the side of the mattress (in the crease). I scooped it up in a piece of paper and then looked at it under my reading glasses (magnifiers).
It looked like every bedbug I've ever seen, so I put it in a pouch and took it to the front desk. Calmly explained, said I wanted to move, etc. The manager on duty came and apologized and got me a room at another property in town. He said I would get the night at the HI comped under the 100% satisfaction policy, and then gave me cash for the night at the new hotel. He then stated that he would check with HHonors about giving me points for the inconvenience, since I had basically gotten a wash at this point (and it was 11:30PM). Has anyone ever received additional compensation for a similar situation? Not trying to be greedy, but try to get a little more out of it than a "Sorry 'bout ya, here's a new room." |
It sounds like the hotel did its job. Even if it's not as nice a place where he got put up, it was free, and I'm sure the hotel would rather have had him stay on site than pay for a room outside.
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Bed bugged!
Telltale streaks on topsheet and captured a live one in the bed at a hampton in sw ontario today.
Can anyone with experience please sahre precautions upon returning home. Have been moved to room 2 floors away. Thank yoy! |
No experience, but anything with fabric (clothing, suitcase, etc) should be treated as infected.
A very helpful page from the University of Minnesota on how to treat clothing and luggage http://www.extension.umn.edu/distrib...ing/M1196.html |
Have any ft'ers been comped in the past for similar experiences?
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I would certainly request it. I know the dangers of these pests from my industry, so I always perform a quick check upon entering a hotel room. I found bed bugs at an unnamed hotel in Chicago. The hotel was extremely accommodating and offered to comp me the room, but I preferred to cancel my reservation free of charge and move to a different establishment. Not to dissuade you in any fashion, but you are a braver soul than I to stay in the same hotel.
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The travel reality with most people is to return home, and unpack later.
Most travellers are tired or even exhausted when they finally return home, and the bags " can just wait," some times for days. This allows the opportunity for the spread or infestation, if your clothing or luggage is contaminated, to your home, very quickly. And not just by this parasite, but others. The best solution mentioned in the article is to temporarily bag the luggage, but even an XXL checked case may be too big for the common trash bag, or lawn clipping bag. Our solution from many decades of our travelling to North America, South America, Mid-East, and here in Europe is to first open the luggage outside, and pump spray it all with Ispopropyl 70-91 %. This is common medicinal alcohol, available anywhere, which all insects do not like, and with prolonged spray applications will kill them by suffocation. We do this with our clothes and all items packed in each case, BEFORE we launder the clothing. This is done outside weather permitting, but can easily be done inside as well. Just allow for a little ventilation. Three other helpful points: 1. Preventative: We have property in the tropics where any number of insects exist. We buy Isopropyl locally there, and spray as needed, during our stay to keep insects at bay. We spray inside our luggage BEFORE we pack, leaving the inexpensive pump-spray bottle, and any remainder in the purchased bottle there with the first aid kit. One can pack a dry pump bottle, not a bad idea if travelling to a destination for the first time. A full bottle would be confiscated for safety reasons. 2. After arriving home and unpacking, clean and wipe the exterior and interior of each piece of luggage, and then spray inside and outside with Isopropyl again. Then store your luggage away, and in a plastic bag or cover if possible. Isopropyl has never damaged our alu or polycarbonate luggage, bedding, furniture, or clothing, by the way. 3. Buying new or used luggage ? Put your mind to rest as to where your new bag or case (new purchase, used purchase, or gifted) originated from and might have been exposed to, by simply spraying the inside and outside as mentioned above. No guess work or worrying that way. Keep in mind that 90% Isopropyl is flammable, and should be kept away from spark or flame sources, and children, in marked spray bottles. I hope this gives a few here a sense of common-sense travel safety and a good night's sleep in dealing with this problem. |
Originally Posted by celticanvil
(Post 19527036)
Have any ft'ers been comped in the past for similar experiences?
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Insect control is most certainly not beyond the control of the hotel.
The staff should be trained to recognize them when they are flipping rooms so that the hotel can do something about them. Compensation is most certainly warranted to clean the stuff that may have been infested. |
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