Acid

Wow, thanks - I'm assuming all this was handled at checkout. I'll be there next week and will report back on my experience.

Dave510

Stayed at the WA BKK lately and feel like everything is trending worse compared to my stay in April 2022. The staff seems less polished, the upgrades are stingy (which is quite rare in BKK, since competition is so fierce) and issues with the hardware are starting to show.

I think I'm prepared to write this hotel off and stay with either PH in the city centre, or Capella/FS near the river.

Acid

I'm using 2 FNC's next week here. Any other Hilton in BKK that's a better option. First time in BKK so its going to be mostly markets/sightseeing

escape4

In fairness to WA, Capella is in a completely different league so it will crush WA any day of the week but that is to be expected given the price tag. FS is a more realistic match-up WA but FS is quite a disappointing hotel so if forced to choose between one or the other I would still pick WA despite my recent concerns. PH is also a good comparison with WA, probably even more so due to location which is city center like WA whereas FS is a riverside hotel in less convenient location. I used to prefer WA over PH but given the improving treatment at PH for repeat Globalist guests and increasingly generous upgrades and loyalty recognition, combined with similar deterioration at WA, I now have PH ahead of WA by a hefty margin despite PH not being perfect itself...

Capella >>> PH > WA > FS

Dave510

Agreed, PH is far from perfect (I had a major service failure but they did make it right), but still better than WA.

Did you cover the issues with FS in your reviews? I am curious how they messed up.

Dave510

If limited to Hiltons, then WA is still probably your best bet.

escape4

Yes I somewhat covered my perceived negatives in my review of FS last time. I would not say they "messed up", except for an extremely weak breakfast for a hotel of this caliber, which is the complete opposite to the superb breakfast at WA. Other issues are not about messing up but rather poor design and simply lack of wow factor in terms of service. Even WA has many features of service which beats FS, particularly in the restaurant for breakfast.

paul00

The splitting into 2 bills was done at the restaurant when I signed the bills. The restaurant staff taught me this method

At check-out, the FHR USD 100 F&B credit and the Hilton Honors Diamond THB 1,000 F&B credit were both applied to the first bill by the front desk associate.

Compliment

After reading all these reviews with very stingy status recognition, I chose to book the Siam Kempinski for less money + higher room category. I know these hotels don't compare but for a stay of just 3 nights the Siam Kempinski is better located. And as a gold member, I think I will probably get even less than diamonds get. Sad really, but it might be the right choice to wait for WA to restore itself

Ghoulish

Far better breakfast at WA than Kempinski. Different league all together.

escape4

Not to mention that breakfast won't even be free at Kempinski even for top tier status, which WA gives for Golds let alone Diamonds.

And for upgrades, as stingy as WA BKK has become, Kempinski Siam has always been.

Jaenks

Stayed there in December. did not requested the suite upgrade because we needed two separate beds.
WA Bangkok breakfast is currently on top of my list as hotel breakfast. Yes, not the widest spread, but the quality and a la carte options combining with fruits freshness and Illy coffee made wirh LaMarzocco machine.
As a side note, Gloria Jean's coffee chain uses LaMarzocco machines too. Those machines are the quality label.

Compliment

You are really making it hard for me
I still have till end of feb to decide which one to cancel. I heard a lot about the breakfast! Unfortunately on the last day we have to leave at 5 in the morning. WA will probably have some small breakfast package right? At least the Okura had that and it was nice.

Ghoulish

Things will be slowing down in Feb, and you'll have a good chance of a decent upgrade.

Make your personal concierge aware of your early departure and they'll likely sent some breakfast up. Room service is 24 hours and the kitchen is excellent.

While I wasn't given an upgrade this time (hotel was truly full for the New Year holiday) they did allow a 7AM early check in, which, saving me another night's expense was even more welcome.

escape4

I never requested early breakfast, but for what it's worth I remember one time we had to leave (very) early morning and expected to come back to the hotel close to end time of breakfast (11am). They agreed to prepare something for us in a box and left it in the room so we could have early lunch / late breakfast