Consolidated "Points Pooling" Thread
Mar 1, 2022, 1:29 pm
#91
Join Date: Oct 2020
Location: MUC
Programs: SQ Gold, QR Gold, UA Gold, HH Diamond
Posts: 7
error while pooling points
Hey!
I want to pool HHonors points with my girlfriend, 1st step works fine and she received the mail with the "pool your points" button. but then there is always the error message:
looks like a problem with the powered by points plugin: same error on the buy/gift/transfer points section. tried multiple browser and devices.
someone has a clue on that?
I want to pool HHonors points with my girlfriend, 1st step works fine and she received the mail with the "pool your points" button. but then there is always the error message:
looks like a problem with the powered by points plugin: same error on the buy/gift/transfer points section. tried multiple browser and devices.
someone has a clue on that?
Last edited by vincent_; Mar 1, 2022 at 1:29 pm Reason: insert screenshot
Mar 1, 2022, 2:13 pm
#92
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
I get this problem intermittently. Try temporarily removing all privacy features of your browser, use a fresh browser install, or try a different browser, device or IP address.
Mar 2, 2022, 4:23 am
#93
Join Date: Oct 2020
Location: MUC
Programs: SQ Gold, QR Gold, UA Gold, HH Diamond
Posts: 7
Hey!
I want to pool HHonors points with my girlfriend, 1st step works fine and she received the mail with the "pool your points" button. but then there is always the error message:
looks like a problem with the powered by points plugin: same error on the buy/gift/transfer points section. tried multiple browser and devices.
someone has a clue on that?
I want to pool HHonors points with my girlfriend, 1st step works fine and she received the mail with the "pool your points" button. but then there is always the error message:
looks like a problem with the powered by points plugin: same error on the buy/gift/transfer points section. tried multiple browser and devices.
someone has a clue on that?
Mar 2, 2022, 6:14 am
#94
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
@Hilton Honors Ambassador maybe you can help? Diamond Desk isn't a big help so far. pooling points is needed for a trip end of the month... :/
"A new Hilton Honors Member can pool, transfer, or receive Points 30 days after enrollment providing they have activity on their account. After 90 days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity."
If so, feel free to send me the account numbers via Private Mail here at FlyerTalk.
Best regards,
William
Apr 16, 2022, 8:39 am
#95
Join Date: Feb 2015
Posts: 407
Anyone else not able to transfer or pool points between accounts currently?
I just wondered if anyone else was being frustrated today by the following error message when either trying to Pool or Transfer HH points between (longstanding) Hilton accounts? I have not exceeded my annual thresholds for transfers/pooling, just to say; indeed, the error message kicks in before I even get to selecting the amount of points to transfer.
(I did just call Hilton, too, but was told that no agent can ever intervene in this type of situation; that this can only be resolved online; and that perhaps it was down to some maintenance issue.)
Any pointers much appreciated!
(I did just call Hilton, too, but was told that no agent can ever intervene in this type of situation; that this can only be resolved online; and that perhaps it was down to some maintenance issue.)
Any pointers much appreciated!
Apr 17, 2022, 10:48 am
#96
Join Date: Feb 2015
Posts: 407
Perhaps if I had the full names and Honors account numbers for both parties. But first, do both of you qualify regarding this tenet:
"A new Hilton Honors Member can pool, transfer, or receive Points 30 days after enrollment providing they have activity on their account. After 90 days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity."
If so, feel free to send me the account numbers via Private Mail here at FlyerTalk.
Best regards,
William
"A new Hilton Honors Member can pool, transfer, or receive Points 30 days after enrollment providing they have activity on their account. After 90 days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity."
If so, feel free to send me the account numbers via Private Mail here at FlyerTalk.
Best regards,
William
I keep getting an error message saying that you are not accepting PMs at the moment.
As such, would you be prepared to PM me with regard to my post: https://www.flyertalk.com/forum/34169774-post95.html ? No matter what I do in terms of wishing to pool HH points with a friend, I just keep getting the error message We're sorry. Something went wrong. And, to date, the HH Diamond desk haven't been able to help. Can you please?
Many thanks in advance!
Apr 17, 2022, 11:59 am
#97
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I had this issue the last time I wanted to transfer points between accounts and it was resolved by refreshing the page or changing the browser.
Apr 17, 2022, 12:19 pm
#98
Join Date: Feb 2015
Posts: 407
Sadly, not for me. Have tried refreshing a gazillion times on three separate browsers (Chrome/Edge/Firefox), still no joy. Switched to a Mac even, but still an error message, frustratingly.
Apr 18, 2022, 6:35 am
#99
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi William,
I keep getting an error message saying that you are not accepting PMs at the moment.
As such, would you be prepared to PM me with regard to my post: https://www.flyertalk.com/forum/34169774-post95.html ? No matter what I do in terms of wishing to pool HH points with a friend, I just keep getting the error message We're sorry. Something went wrong. And, to date, the HH Diamond desk haven't been able to help. Can you please?
Many thanks in advance!
I keep getting an error message saying that you are not accepting PMs at the moment.
As such, would you be prepared to PM me with regard to my post: https://www.flyertalk.com/forum/34169774-post95.html ? No matter what I do in terms of wishing to pool HH points with a friend, I just keep getting the error message We're sorry. Something went wrong. And, to date, the HH Diamond desk haven't been able to help. Can you please?
Many thanks in advance!
Best regards,
William
Apr 19, 2022, 1:43 am
#101
Join Date: Feb 2015
Posts: 407
My apologies, but I turn off Private Mail when I am OOO for three or more days. However, I'm not going to be able to help with this issue. There's more information in this post I made 10 days ago. I'm still waiting to hear if a fix has been identified. Apparently, it is not a problem for every account, which makes it a bit harder to triage.
Best regards,
William
Best regards,
William
I guess, currently, that this is a known issue (per your post); not for every account, as you say, but for many accounts nevertheless.
If you hear of any progress with this, William, would you be kind enough to post any updates within this thread?
All the best and many thanks once again
Apr 19, 2022, 6:40 am
#102
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Many thanks for the reply, William.
I guess, currently, that this is a known issue (per your post); not for every account, as you say, but for many accounts nevertheless.
If you hear of any progress with this, William, would you be kind enough to post any updates within this thread?
All the best and many thanks once again
I guess, currently, that this is a known issue (per your post); not for every account, as you say, but for many accounts nevertheless.
If you hear of any progress with this, William, would you be kind enough to post any updates within this thread?
All the best and many thanks once again
Best regards,
William
May 11, 2022, 9:15 am
#105
Join Date: Feb 2017
Programs: Hilton Diamond, Marriott Gold
Posts: 8
I tried multiple times to transfer points from my wife's account to my account, but nothing happened.
Grateful to have your assistance on this.
Thank you.