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[ARCHIVE to 2017] Conrad Tokyo {JPN}

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Old May 13, 2013, 2:52 pm
  #1051  
 
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Originally Posted by jmw2323


ridiculous that an upgrade of any sort should affect the original booking and point deduction. At least they corrected it but it shouldn't have to come to this.
Trust me, no disagreement here, but wanted folks to be aware..
teemuflyer is offline  
Old May 13, 2013, 6:46 pm
  #1052  
 
Join Date: Mar 2004
Location: Southern California
Posts: 478
Originally Posted by teemuflyer
Trust me, no disagreement here, but wanted folks to be aware..
That doesn't surprise me at all. The wording looks like it was written in such a way to try to screw you anyway they can.
gvaughn is offline  
Old May 13, 2013, 7:08 pm
  #1053  
mry
 
Join Date: Feb 2009
Programs: BA, AA, Alaska Air, Air Canada
Posts: 76
Update:
I called Hilton. Turns out it was a moot point, as I won't be able to upgrade with cash with an award reservation. The system sends out emails to everyone with a reservation and doesn't distinguish between cash reservations and reward redemptions. So I was sent the email in error.
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Old May 13, 2013, 7:55 pm
  #1054  
 
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
Originally Posted by mry
Update:
I called Hilton. Turns out it was a moot point, as I won't be able to upgrade with cash with an award reservation. The system sends out emails to everyone with a reservation and doesn't distinguish between cash reservations and reward redemptions. So I was sent the email in error.
Don't believe everything they tell you.
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Old May 13, 2013, 8:27 pm
  #1055  
 
Join Date: Dec 2003
Location: Chapel Hill, NC - UA Nobody (sigh)/0.925MM, HHonors Diamond
Posts: 3,510
Originally Posted by mry
Update:
I called Hilton. Turns out it was a moot point, as I won't be able to upgrade with cash with an award reservation. The system sends out emails to everyone with a reservation and doesn't distinguish between cash reservations and reward redemptions. So I was sent the email in error.
I was able to upgrade an award reservation with cash at the Conrad Bali by sending them an e-mail.

Contact the hotel directly. You might be surprised.

[email protected]
[email protected]
[email protected]
Chapel Hill Guy is offline  
Old May 13, 2013, 11:18 pm
  #1056  
mry
 
Join Date: Feb 2009
Programs: BA, AA, Alaska Air, Air Canada
Posts: 76
Originally Posted by Chapel Hill Guy
I was able to upgrade an award reservation with cash at the Conrad Bali by sending them an e-mail.

Contact the hotel directly. You might be surprised.

[email protected]
[email protected]
[email protected]
Thanks! Your are all awesome!!!!
mry is offline  
Old May 14, 2013, 7:13 am
  #1057  
 
Join Date: Mar 2011
Programs: Marriott LT Platinum+Titanium Elite, Hyatt Globalist, AA EXP, Delta Plat, United Silver, AX Biz Cent
Posts: 705
Originally Posted by mry
Thanks! Your are all awesome!!!!
Please post what rates you get worked out for an upgrade.
some dude is offline  
Old May 14, 2013, 8:12 pm
  #1058  
 
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
I had a recent stay at the Conrad Tokyo on C+P. I emailed the hotel a few days prior asking if an upgrade to a suite was available. Upon checking in, was told there were no suites available, but a room on the executive floor was assigned. The room was nothing spectacular. The view was the same view that can be seen from the lounge with some tall buildings right in the middle. I was't expecting a view like the Conrad HK, but was disappointed with the limited view. Otherwise the hotel stay was pleasant, but nothing spectacular. Location is more central than the Hilton Shinjuku and transportation options via the metro and taxi was decent. Coming from Narita airport, NEX to Tokyo station followed by a short taxi ride was quite simple. On returning to the airport, the Airport limousine bus was very convenient and comfortable.

Would I come back and stay again? With the devaluation, AXON or C+P options are no longer attractive. I may try out the Hilton Shinjuku next time as you can still book the Hilton for 50K/night and the C+P may be reasonable as well.
Time traveller is offline  
Old May 15, 2013, 2:52 am
  #1059  
 
Join Date: Jun 2012
Programs: Marco Polo Gold, HH Gold, SPG Gold, Le Accor Plat
Posts: 78
I just booked a two night stay in a suite for later this year using the 50% offer - turned out cheaper than what a standard room would have cost me.

As a Gold would I be entitled to an upgrade to a higher level suite?
mackdaddy is offline  
Old May 15, 2013, 10:01 am
  #1060  
 
Join Date: Mar 2004
Location: Southern California
Posts: 478
Originally Posted by mackdaddy
As a Gold would I be entitled to an upgrade to a higher level suite?
No I don't think you are entitled to further upgrade as gold...though it doesn't mean it couldn't happen.
gvaughn is offline  
Old May 15, 2013, 10:45 pm
  #1061  
 
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Originally Posted by mackdaddy
As a Gold would I be entitled to an upgrade to a higher level suite?
Per T&C's for Gold at Conrad:

Code:
Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™

Space-available upgrade to a preferred room
Source: http://hhonors3.hilton.com/en/explor...its/index.html
bkafrick is offline  
Old May 16, 2013, 12:38 am
  #1062  
FlyerTalk Evangelist
 
Join Date: Feb 2009
Location: From ORK, live LCY
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Posts: 14,214
However, when you look at the detailed terms and conditions, you will see that suites are excluded for golds.

And given that this query is in a thread about a specific hotel rather than a general thread, it is probable that mackdaddy is seeking advice specific to here.
stifle is offline  
Old May 16, 2013, 3:02 am
  #1063  
 
Join Date: Jun 2012
Programs: Marco Polo Gold, HH Gold, SPG Gold, Le Accor Plat
Posts: 78
Originally Posted by stifle
However, when you look at the detailed terms and conditions, you will see that suites are excluded for golds.

And given that this query is in a thread about a specific hotel rather than a general thread, it is probable that mackdaddy is seeking advice specific to here.
Yes, I was sure I'd read that suites were excluded, but this wasn't mentioned in the benefits section I had looked at recently (the same as linked by bkafrick). I've just found the more detailed Ts&Cs you mention and suite upgrades are indeed not available.

I'd be happy with what we have so not a problem for me. But, yes, it would be good to hear anybody else's specific experiences at Conrad Tokyo.
mackdaddy is offline  
Old May 16, 2013, 5:19 am
  #1064  
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WRONG HOTEL because I am an idiot

Last edited by colpuck; May 16, 2013 at 5:50 pm
colpuck is offline  
Old May 16, 2013, 8:16 am
  #1065  
 
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Originally Posted by colpuck
Staying here currently. I noticed there is a substantial amount of mold on the windowsill. I am on the executive floor.
Let us know what the management team does after you report it to them! Pretty unexpected..
teemuflyer is offline  


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