[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Aug 18, 1999, 11:40 am
#61
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Yes, it is a problem- I'm just trying to be patient (and I gues it is not my nature so I'm trying real hard!)
Aug 19, 1999, 7:52 pm
#62
Original Member
Join Date: May 1998
Location: Ormond Beach, FL USA
Programs: Delta Flying Colonel, Lifetime Silver Medallion, Million Miler
Posts: 621
I have had the same problems. The Hilton site went from one of the best to a difficult journey. Hope they read this info and do something to expedite info transfer.
Jan 31, 2000, 6:02 pm
#63
FlyerTalk Evangelist
Join Date: Nov 1999
Location: IAD
Programs: AA Lifetime Platinum
Posts: 27,067
Online booking error
Sometimes when making an online reservation through the Hilton web site, it gives an error message when there is no availability, but it does not tell that there is no availability. The error message gives the impression that the online reservation is down, while it is not.
Jan 31, 2000, 6:21 pm
#64
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,533
I've had this as well - I strange error message that does'nt really tell you much. What I've been told by the internet helpline number, is that one or more (but not all) of the nights are unavailable. If all were unavailable then it will take you to other hotels / dates option. After being told this, I did a bit of checking and went thru each night individually, and lo and behold, one night had no availability.
Hope this helps,
Tim
Hope this helps,
Tim
Feb 1, 2000, 7:54 am
#65
Join Date: Sep 1999
Posts: 1,222
I had been trying to book at the Hilton Paris via the website yesterday and got an error message. I read this thread this morning and then tried the days separately. No problems, all available. Then tried all together. Now no problem, lots of availability. Then tried specifying non-smoking rooms, and bingo! "We are having trouble processing this request..." So I booked via the web and specified a non-smoking preference in the comments section. I love the way well-designed technology makes life easier <sigh>.
Feb 1, 2000, 3:41 pm
#66
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I find that both Hilton and Holiday-Inn/Crowne Plaza booking sites have problems processing non-smoking request rooms outside North America, and especially at properties in Africa and some Asian countries. It may well be that all the limited number of non-smoking rooms are indeed booked, but I can't believe this is always the case.
So, I have given up specifying this on the search phase, and just ask for any king bedded room, book a smoking room. I then add a note on the final payment screen requesting non-smoking with a "please" and "thank you". They always seem to have that non-smoking room when I arrive
So, I have given up specifying this on the search phase, and just ask for any king bedded room, book a smoking room. I then add a note on the final payment screen requesting non-smoking with a "please" and "thank you". They always seem to have that non-smoking room when I arrive
Apr 18, 2000, 8:25 pm
#67
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
www.hilton.com will be inaccessible from 6:00pm - 9:00pm CDT 4/19
Due to scheduled site upgrades on Wednesday, April 19, www.hilton.com will be inaccessible from 6:00pm - 9:00pm (CDT) on that day. We apologize for any inconvenience that this may cause. Thank you...Hilton eBusiness Team.
Thanks for the warning!
Thanks for the warning!
May 25, 2000, 5:02 pm
#68
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
HHonors web site down ??
I can't access the HHonors web site. All I get is the following message:
Microsoft VBScript runtime error '800a01a8'
[b]Object required: '[object]'[b/]
[b]/XMLCode.asp, line 38[b/]
Is anyone else having problems ?
[This message has been edited by Schutzee (edited 05-25-2000).]
Microsoft VBScript runtime error '800a01a8'
[b]Object required: '[object]'[b/]
[b]/XMLCode.asp, line 38[b/]
Is anyone else having problems ?
[This message has been edited by Schutzee (edited 05-25-2000).]
May 25, 2000, 6:08 pm
#69
Join Date: Apr 2000
Location: SFO
Programs: UA 1P; HHonors Silver
Posts: 2,686
www.hiltonhhonors.com works; www.hilton.com/hhonors/ bombs out.
Quit your .....ing. They chose to run their web site on Microsoft IIS. You can choose to spend your dollars elsewhere.
Quit your .....ing. They chose to run their web site on Microsoft IIS. You can choose to spend your dollars elsewhere.
May 25, 2000, 6:57 pm
#70
Join Date: Nov 1999
Location: Malaysia
Programs: 2023 MH Enrich Gold (OWS), 2023 Marriott Titanium and Lifetime Gold
Posts: 2,001
Folks,
The HHonors website is like the US stock market, one day up, the next day down. It has been a problem since the redesign of their website.
The HHonors website is like the US stock market, one day up, the next day down. It has been a problem since the redesign of their website.
May 26, 2000, 12:41 am
#71
Join Date: Nov 1999
Location: Malaysia
Programs: 2023 MH Enrich Gold (OWS), 2023 Marriott Titanium and Lifetime Gold
Posts: 2,001
Latest Update off their web site .
Now they have the courtesy to tell that they will be down again ......
Hilton.com Unavailable
In our continuing efforts to make your
Hilton.com visits quicker and more
enjoyable, we occasionally must bring
our system down for maintenance. On
Saturday, May 27, from 2100 - 2230
(CDT), the entire Hilton.com site will be
down. Beginning at 2230 (CDT),Hilton.com will again be available, but reservation processing for Hilton, Hilton Garden Inn, and Conrad International will not be available until 0600 (CDT) on Sunday, May 28.
However, reservation processing for
Doubletree, Embassy Suites, Homewood Suites, Hampton Inns, Hampton Inn & Suites, and Red Lion Hotels will be available the entire time.
Thank you for your patience and your
patronage!
Now they have the courtesy to tell that they will be down again ......
Hilton.com Unavailable
In our continuing efforts to make your
Hilton.com visits quicker and more
enjoyable, we occasionally must bring
our system down for maintenance. On
Saturday, May 27, from 2100 - 2230
(CDT), the entire Hilton.com site will be
down. Beginning at 2230 (CDT),Hilton.com will again be available, but reservation processing for Hilton, Hilton Garden Inn, and Conrad International will not be available until 0600 (CDT) on Sunday, May 28.
However, reservation processing for
Doubletree, Embassy Suites, Homewood Suites, Hampton Inns, Hampton Inn & Suites, and Red Lion Hotels will be available the entire time.
Thank you for your patience and your
patronage!
May 26, 2000, 3:54 pm
#72
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
EPS,
Thanks ! I was able to get in with www.hiltonhhonors.com
Thanks ! I was able to get in with www.hiltonhhonors.com
May 26, 2000, 5:46 pm
#73
Join Date: May 2000
Location: Kfar Saba, Israel
Posts: 4,172
up or down , the site is very slow and loaded. it takes forever to get the needed information.
May 27, 2000, 7:37 am
#74
Suspended
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
Thanks EPS I was able to get on too. Sadly 
three of my stays are missing.
three of my stays are missing.
May 27, 2000, 7:42 pm
#75
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
What has really been down is the www.hhonors.com/profile That one looked up today but kept repeating itself, sending me back to hotel preferences (low floor, etc) and never getting the update out for the bonus. Adam, Adam, What say??