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Is your mailing address up-to-date? / Lifetime status email

Is your mailing address up-to-date? / Lifetime status email

Old Dec 14, 2014, 3:58 am
  #16  
 
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 298
I still NEVER get any email from Hilton, except booking confirmations. I'm a Diamond and I have been HHonors member for 22 years!!!
runarbg is offline  
Old Dec 14, 2014, 5:47 am
  #17  
 
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 903
I have found that e-mail is becoming a somewhat unreliable tool for loyalty programs to communicate with their members. Going from very aggressive SPAM or junk e-mails filtering to laws in some countries providing for an opt-in only style of communication preferences (anti-SPAM legislation) versus the much easier opt-out.

I recently made a suggestion on the Air Canada/Aeroplan forum that I may time for them to consider a "mailbox" within the logged-in portion of the site where one could retrieve all of their communications, promotions, targeted offers. Might make sense for HH to consider as well. One could still get e-mail but I would find the above approach to be more reliable to ensure one receive the communications they are entitled to...
YOWCDNFF is offline  
Old Dec 14, 2014, 7:04 am
  #18  
 
Join Date: May 2005
Location: Wisconsin and Southern France
Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold
Posts: 745
Honors Representative

Dear Erin,
Can you please look at this string and comment as to why, yet again, I did not receive this email. For the record, it didn't go into spam because I check the spam folder and make sure they really are spam before I delete them every day. I cannot understand why I do not receive emails from Hilton. You have promised to look into this issue for months now and to check with your team, yet there is no solution offered. I have been a loyal diamond member for at least a decade. Every time I see such a post on flyertalk, it makes me angry at Hilton. Yet despite that, I continue my loyalty to your company but I really would like an answer.
donnak is offline  
Old Dec 14, 2014, 7:22 am
  #19  
 
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Please be careful with given your email address and accountinfo. There is no official response from Hilton Hotels.
ITravelElite is offline  
Old Dec 14, 2014, 7:23 am
  #20  
 
Join Date: Jan 2014
Location: Scandinavia
Programs: Hilton HHonors Diamond, SAS Diamond (*A Gold)
Posts: 96
I also did not receive this email (or any other promotional emails from Hilton - ever)

I only get confirmation emails. I learn about new promotions at FlyerTalk.
Frequie is offline  
Old Dec 14, 2014, 8:16 am
  #21  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: BA Gold - HH Diamond
Posts: 3,423
Two Diamonds here - nada.
Abidjan is offline  
Old Dec 14, 2014, 10:36 am
  #22  
 
Join Date: Jul 2012
Programs: HH D
Posts: 1,668
Most of your comments are based on speculation about what this email is all about. We don't know yet. Might as well be a members-only exclusive offer to co-own an apartment at the Grand Vacations Club. Also, as far as I know, it's not uncommon for campaigns to be tried out on sample group first.
Sisosig is offline  
Old Dec 14, 2014, 10:57 am
  #23  
 
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,052
Originally Posted by runarbg
I still NEVER get any email from Hilton, except booking confirmations. I'm a Diamond and I have been HHonors member for 22 years!!!
+1

aprox 20 years as a member and the last 6/7 as Diamond.
more4less is offline  
Old Dec 14, 2014, 11:10 am
  #24  
Hilton Contributor Badge
 
Join Date: Jan 2012
Programs: HH Diamond
Posts: 695
I doubt it will be HGV related, as I am Germany based according to my Hilton profile, with Hilton stays in EMEA only.

It might be that they simply asked for address reconfirmation to send out 2015 membership card sets, maybe they've found an alternative to the "deck of cards" mailed out and/or had too many returned due to expired postal address... however the link address is cheeky to include "lifetime" in it! (as can be seen by the reaction here).

By the way, I also failed to receive Hilton emails for some time without any valid explanation and clearly opted in, and one day they simply started to appear!
treppenlaeufer is offline  
Old Dec 14, 2014, 5:20 pm
  #25  
 
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & 2MM/Bonvoy Gold/HHonors Diamond
Posts: 4,589
Add me to the list...nada here
lcohen999 is offline  
Old Dec 14, 2014, 6:28 pm
  #26  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,428
Originally Posted by runarbg
I still NEVER get any email from Hilton, except booking confirmations. I'm a Diamond and I have been HHonors member for 22 years!!!
Diamond since 2006. If you didn't get it, I guess I'm SOL!
mnredfox is offline  
Old Dec 14, 2014, 7:30 pm
  #27  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,919
I vaguely remember getting the email a few days ago. But I have this thing about clicking on links in emails so I just went to the Hilton website and verified my address. So guess I miss out if there was anything tied to clicking on the link. I went back into my deleted items folder and it is not there though I have not emptied it. So don't know what happened to it.
Baze is offline  
Old Dec 14, 2014, 10:25 pm
  #28  
 
Join Date: May 2006
Programs: Delta PM, Diamond Hilton Honors
Posts: 88
No email for me either, and have been Diamond for several years now. I hope someone posts more about it when they learn additional information.
ILuvDisney is offline  
Old Dec 14, 2014, 11:43 pm
  #29  
 
Join Date: Nov 2010
Location: Notts UK
Programs: HH Diamond BA Blue
Posts: 185
Originally Posted by ILuvDisney
No email for me either, and have been Diamond for several years now. I hope someone posts more about it when they learn additional information.
+1
russ1h is offline  
Old Dec 15, 2014, 1:44 am
  #30  
Moderator: Hilton Honors forums
 
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 25,026
I have not received the e-mail message either.

I would really like to have lifetime Diamond VIP elite level status with Hilton HHonors...
Canarsie is offline  

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