SLS Las Vegas Hotel & Casino, Curio Collection by Hilton {US-NV} (no longer Honors)
Sep 10, 2014, 3:11 pm
#76
Join Date: May 2014
Location: Minne
Programs: DL GM, HH Gold, IHG Plat, SPG Gold, Carnival Plat
Posts: 24
Has anyone seen a "deposit" hit their card when booking, either direct through SLSLasvegas.com or through Hilton? Both said a deposit would be charged, but I haven't seen it hit my card for either reservation (4 days since booking on SLSLasVegas.com, 20 hours since booking on Hilton.com).
I'm sitting at 20 hours from BRG submission and no response. Is it a true 24-hour response time, or by COB next day? The rate I'm requesting matched is holding both on SLSLasVegas.com and LasVegas.com, so I'm not sure what basis they would have to deny it.
I'm sitting at 20 hours from BRG submission and no response. Is it a true 24-hour response time, or by COB next day? The rate I'm requesting matched is holding both on SLSLasVegas.com and LasVegas.com, so I'm not sure what basis they would have to deny it.
Sep 10, 2014, 3:29 pm
#77
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
I saw the SLSLasVegas.com deposit hit about 4 days after making the res, and it was then refunded about 4 days after canceling by phone (after doing the BRG to get the price matched on a Hilton.com res). A deposit for the Hilton.com res has yet to hit 6 days later.
Sep 12, 2014, 6:44 am
#79
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
Sep 12, 2014, 8:11 am
#80
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Any actual trip reports?
So, has any FT member stayed at SLS Las Vegas? It would be great to hear an actual report on how HHonors elite members are treated.
Sep 12, 2014, 1:16 pm
#81
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
Sep 12, 2014, 2:01 pm
#82
Join Date: May 2014
Location: Minne
Programs: DL GM, HH Gold, IHG Plat, SPG Gold, Carnival Plat
Posts: 24
My stay starts in a little over a week. I will certainly report back on how I am treated as a gold... My stay is weeknights only so really hoping for an upgrade...
Sep 16, 2014, 11:49 pm
#83
Join Date: Mar 2014
Programs: *G
Posts: 461
I made a booking on hhonors.com and then also found the better rate at slslasvegas.com (& lasvegas.com), and then got the following reply to my best rate claim:
The Terms and Conditions of Our Best Rates Guaranteed program states:
You must find a lower publicly available rate (“Lower Rate”) on a non-Hilton Worldwide booking channel (except for "opaque" websites) for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
I regret to inform you that we are unable to approve this claim due the above policy. However, I have adjusted your reservation to the BE Legendary discount rate of $85.50 plus tax.
I fail to see where the rate didn't live up to these t&c's, can any one please clarify for me if I missed/missunderstod something of if they just don't want to pay up?
The Terms and Conditions of Our Best Rates Guaranteed program states:
You must find a lower publicly available rate (“Lower Rate”) on a non-Hilton Worldwide booking channel (except for "opaque" websites) for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
I regret to inform you that we are unable to approve this claim due the above policy. However, I have adjusted your reservation to the BE Legendary discount rate of $85.50 plus tax.
I fail to see where the rate didn't live up to these t&c's, can any one please clarify for me if I missed/missunderstod something of if they just don't want to pay up?
Sep 17, 2014, 8:19 am
#84
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I made a booking on hhonors.com and then also found the better rate at slslasvegas.com (& lasvegas.com), and then got the following reply to my best rate claim:
The Terms and Conditions of Our Best Rates Guaranteed program states:
You must find a lower publicly available rate (“Lower Rate”) on a non-Hilton Worldwide booking channel (except for "opaque" websites) for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
I regret to inform you that we are unable to approve this claim due the above policy. However, I have adjusted your reservation to the BE Legendary discount rate of $85.50 plus tax.
I fail to see where the rate didn't live up to these t&c's, can any one please clarify for me if I missed/missunderstod something of if they just don't want to pay up?
The Terms and Conditions of Our Best Rates Guaranteed program states:
You must find a lower publicly available rate (“Lower Rate”) on a non-Hilton Worldwide booking channel (except for "opaque" websites) for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
I regret to inform you that we are unable to approve this claim due the above policy. However, I have adjusted your reservation to the BE Legendary discount rate of $85.50 plus tax.
I fail to see where the rate didn't live up to these t&c's, can any one please clarify for me if I missed/missunderstod something of if they just don't want to pay up?
Sep 17, 2014, 10:23 am
#85
Join Date: Mar 2014
Programs: *G
Posts: 461
Hhonors.com ($114+tax+resort fee)
Code:
Rules & Restrictions Taxes 12.00 % per room per night Resort charge $25.00 USD per room per night Guarantee Policy This reservation requires a credit card deposit of $155.68 USD which will be charged to your card. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Cancellation Policy If you wish to cancel, please do so 2 days prior to arrival to avoid cancellation penalties. At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. Daily Resort Charge will be added to the room rate and includes: Basic guest internet,local and toll free call, access to the fitness center and complimentary boarding pass printing at the front desk Optional services for an additional charge Parking charges: Self parking - Complimentary, Complimentary. Valet parking - Complimentary, Complimentary
Code:
Save 25% on standard rates Terms & Conditions * Rate displayed reflects a 25% discount from standard rates * May not be combined with other offers or discounts * Valid for stays through December 27, 2014. * Blackout dates include September 17-18, 2014 and November 3-7, 2014. A daily resort fee of $25 plus tax will be added to your room account, which entitles you to receive complimentary fitness center access, local and long distance phone calls, access to the pools and in-room Internet access. The total shown for your online reservation does not include this daily fee. Policies Cancel Policy Your reservation must be cancelled by 3:00 PM on 10-06-2014 to avoid a penalty charge. Guarantee Policy All reservations must be guaranteed with a valid credit card. Deposit Policy A deposit of at least one night’s room and tax will be charged on your credit card at the time of booking. Tax Information Rates displayed do not include Room Tax Resort Fee Resort Fee Tax
Sep 17, 2014, 10:47 am
#86
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 453
Sep 17, 2014, 10:54 am
#87
Join Date: Jan 2003
Posts: 3,786
This is for Story Superior King. It is actually $0.50 cheaper than lasvegas.com
Sep 17, 2014, 10:55 am
#88
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
The Be Legendary rate is the exact one I was able to get a BRG claim approved for. There is a difference in the cancellation period (2 days w/ HHonors, 3pm day of with SLSLasVegas.com), but since it's the competing rate with the more liberal cancellation window, I would think they would honor it. I would press them for a clarification and to honor the $50 AMEX offer in addition to matching the competing rate.
Sep 17, 2014, 12:30 pm
#89
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 453
Same. You have to check the promotion and special box and it shows up. It is call "BE LEGENDARY", and I have no idea how it is different than the normal rate. It doesn't seem to be advance booking since it could be cancelled 2 days before arrival.
This is for Story Superior King. It is actually $0.50 cheaper than lasvegas.com
This is for Story Superior King. It is actually $0.50 cheaper than lasvegas.com
The Be Legendary rate is the exact one I was able to get a BRG claim approved for. There is a difference in the cancellation period (2 days w/ HHonors, 3pm day of with SLSLasVegas.com), but since it's the competing rate with the more liberal cancellation window, I would think they would honor it. I would press them for a clarification and to honor the $50 AMEX offer in addition to matching the competing rate.
Sep 17, 2014, 1:05 pm
#90
Join Date: Mar 2014
Programs: *G
Posts: 461
Thanks a lot everyone, has been really helpfull!
I didn't expect a better rate than best available rate under the packages. I'm guessing when they honored the best rate guarantee for IsleOfMan the rate wasn't on hhonors.com?
I didn't expect a better rate than best available rate under the packages. I'm guessing when they honored the best rate guarantee for IsleOfMan the rate wasn't on hhonors.com?