Official Honors FlyerTalk Ambassador
Sep 4, 2014, 2:17 pm
#466
Join Date: Dec 2007
Location: HNL
Programs: Marriott Gold | Hilton Diamond | Hyatt Plat | UA 1K | HA Plat| Hertz President's circle
Posts: 588
Hi little_dc,
Thank you for reaching out. We do not have blackout dates with Standard Room Rewards.
Standard Room Rewards at The Highland Dallas are available for most of the month. Is there a particular date you’re interested in? A site search for next Saturday shows availability. At the bottom you will see the Standard Room Reward Rate.
We flagged internally that Standard Room Rewards were not being offered at the Conrad London St. James and now this glitch has been corrected in the system. Thank you for bringing this to our attention!
Thanks,
Erin
Thank you for reaching out. We do not have blackout dates with Standard Room Rewards.
Standard Room Rewards at The Highland Dallas are available for most of the month. Is there a particular date you’re interested in? A site search for next Saturday shows availability. At the bottom you will see the Standard Room Reward Rate.
We flagged internally that Standard Room Rewards were not being offered at the Conrad London St. James and now this glitch has been corrected in the system. Thank you for bringing this to our attention!
Thanks,
Erin
Sep 5, 2014, 8:31 am
#467
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi Erin, In the past you said "We have introduced at some hotels premium Wi-Fi internet access which requires a payment, but standard Wi-Fi internet access is available complimentary for all Gold and Diamond HHonors members. This is all of the information I have been provided, but if anything changes or I hear anything further, I will be sure to let you know! "
So that is no longer true? Paying $25 per day for Internet is not complimentary.
So that is no longer true? Paying $25 per day for Internet is not complimentary.
Thank you for the follow-up. The HHonors T&C’s state that some Gold and Diamond member benefits may not be offered complimentary at properties with a resort charge, which includes Internet access. Please see the excerpt on this below.
Complimentary In-Room and Lobby Wi-Fi Internet Access during stays at Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, DoubleTree by Hilton™, Embassy Suites Hotels™ and Hilton Grand Vacations™.*
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
If you have any additional feedback to share, feel free to send me a PM, would be happy to share your thoughts with the broader team. *In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
Thanks!
Erin
Sep 5, 2014, 9:39 am
#468
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Hi little_dc,
Thank you for the follow-up. The HHonors T&C’s state that some Gold and Diamond member benefits may not be offered complimentary at properties with a resort charge, which includes Internet access. Please see the excerpt on this below.
Thanks!
Erin
Thank you for the follow-up. The HHonors T&C’s state that some Gold and Diamond member benefits may not be offered complimentary at properties with a resort charge, which includes Internet access. Please see the excerpt on this below.
Complimentary In-Room and Lobby Wi-Fi Internet Access during stays at Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, DoubleTree by Hilton™, Embassy Suites Hotels™ and Hilton Grand Vacations™.*
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
If you have any additional feedback to share, feel free to send me a PM, would be happy to share your thoughts with the broader team. *In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
Thanks!
Erin
Seeing the resort fee is covering the things diamond's are suppo9se to get anyway, Hilton should waive the resort fees at those properties that charge it.
If the resort fee can't be waived then how about giving diamond's some extra benefits to make up for it? Offer diamonds a GUARANTEED 4 p.m. checkout (something that should be done at all Hilton properties IMO anyway), comp the fastest speed wifi available (again something else that all properties should be doing for diamonds anyway) and offering a full hot breakfast? These suggestions are all things Hyatt does for their diamonds at properties without a resort fee.
Sep 5, 2014, 10:43 am
#469
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
What benefits does diamond status get you at a property with a resort fee outside of the free breakfast (and in the case of a place like the Tropicana the breakfast is no nasty I would eat elsewhere anyway) and a few extra bonus points that someone with no status doesn't get?
Seeing the resort fee is covering the things diamond's are suppo9se to get anyway, Hilton should waive the resort fees at those properties that charge it.
If the resort fee can't be waived then how about giving diamond's some extra benefits to make up for it? Offer diamonds a GUARANTEED 4 p.m. checkout (something that should be done at all Hilton properties IMO anyway), comp the fastest speed wifi available (again something else that all properties should be doing for diamonds anyway) and offering a full hot breakfast? These suggestions are all things Hyatt does for their diamonds at properties without a resort fee.
Seeing the resort fee is covering the things diamond's are suppo9se to get anyway, Hilton should waive the resort fees at those properties that charge it.
If the resort fee can't be waived then how about giving diamond's some extra benefits to make up for it? Offer diamonds a GUARANTEED 4 p.m. checkout (something that should be done at all Hilton properties IMO anyway), comp the fastest speed wifi available (again something else that all properties should be doing for diamonds anyway) and offering a full hot breakfast? These suggestions are all things Hyatt does for their diamonds at properties without a resort fee.
Having a Diamond Rep monitor this site is great, but I don't expect much to come from it. They can only report how we feel and what we'd like to see changed. The ones that can make the decisions really don't care. IMO!
Sep 5, 2014, 12:05 pm
#470
Join Date: Jan 2003
Posts: 3,786
Personally I don't believe Hilton Corporate really cares about giving Diamond any extra benefits. They are typical corporate types who care more about the bottom line than their customers.
Having a Diamond Rep monitor this site is great, but I don't expect much to come from it. They can only report how we feel and what we'd like to see changed. The ones that can make the decisions really don't care. IMO!
Having a Diamond Rep monitor this site is great, but I don't expect much to come from it. They can only report how we feel and what we'd like to see changed. The ones that can make the decisions really don't care. IMO!
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
The corporate guy who came up with that little gem above probably is sitting there and thinking... "How much more clear do I need to be? I am telling them that the free stuff that came with elite benefits will need to be paid and they are not free. Which part do they don't understand??"
Sep 5, 2014, 12:41 pm
#471
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I think anyone could see that when they actually would put down:
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
The corporate guy who came up with that little gem above probably is sitting there and thinking... "How much more clear do I need to be? I am telling them that the free stuff that came with elite benefits will need to be paid and they are not free. Which part do they don't understand??"
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
The corporate guy who came up with that little gem above probably is sitting there and thinking... "How much more clear do I need to be? I am telling them that the free stuff that came with elite benefits will need to be paid and they are not free. Which part do they don't understand??"
The thing that really concerns me with this language, is will properties that charge the resort fee start phasing out some of the benefits that is included in the resort fee and start charging. That would be very insulting to stay at a Hilton Property as a diamond, get stuck with a $20 a day resort fee and then told they don't give out free bottled water to any guest and be able to get out of giving the two free bottles to gold and diamond's due to the disclaimer. Or saying the resort fee gives you discounted access to the health club and requiring gold's and diamonds to pay the "discounted" fee.
Sep 5, 2014, 12:42 pm
#472
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Personally I don't believe Hilton Corporate really cares about giving Diamond any extra benefits. They are typical corporate types who care more about the bottom line than their customers.
Having a Diamond Rep monitor this site is great, but I don't expect much to come from it. They can only report how we feel and what we'd like to see changed. The ones that can make the decisions really don't care. IMO!
Having a Diamond Rep monitor this site is great, but I don't expect much to come from it. They can only report how we feel and what we'd like to see changed. The ones that can make the decisions really don't care. IMO!
I don't necessarily agree with this. Extra Benefits = More satisfied customers. In theory, marketing expense at the properties should decrease because a stronger program with satisfied repeat customer means they can spend less in marketing to new guests. Also, more satisfied customers are more willing to pay higher room rates (ala SPG) and spend more money on high margin items on property. The increased revenue from higher rates combined with decreased marketing costs for satisfied repeat customers = an increase in the bottom line to please Hilton corporate.
Sep 5, 2014, 9:12 pm
#473
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Sep 6, 2014, 7:34 am
#474
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
Hi little_dc,
Thank you for the follow-up. The HHonors T&C’s state that some Gold and Diamond member benefits may not be offered complimentary at properties with a resort charge, which includes Internet access. Please see the excerpt on this below.
Thanks!
Erin
Thank you for the follow-up. The HHonors T&C’s state that some Gold and Diamond member benefits may not be offered complimentary at properties with a resort charge, which includes Internet access. Please see the excerpt on this below.
Complimentary In-Room and Lobby Wi-Fi Internet Access during stays at Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, DoubleTree by Hilton™, Embassy Suites Hotels™ and Hilton Grand Vacations™.*
*In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
If you have any additional feedback to share, feel free to send me a PM, would be happy to share your thoughts with the broader team. *In-Room Internet Access, Fitness Center / Health Club Access, In-Room Movie and Bottled Water benefits may not be complimentary at properties with a resort charge.
Thanks!
Erin
Get rid of the resort fees, add $10 to the room rates and give us our free stuff letting non-status guests pay for the Intertubes and gym if it is that fancy..
It is all psychological ya know?
Sep 7, 2014, 8:45 am
#475
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,331
Anthony
Any updates on this property (HI downtown near Moscone Center)? Website says the following. Thanks
"This hotel will soon be joining the Hilton Worldwide Portfolio of Brands but is not yet accepting reservations. It is scheduled to open in September 2014."
Any updates on this property (HI downtown near Moscone Center)? Website says the following. Thanks
"This hotel will soon be joining the Hilton Worldwide Portfolio of Brands but is not yet accepting reservations. It is scheduled to open in September 2014."
Sep 7, 2014, 12:09 pm
#476
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,007
I realize some changes to HH language and practice are frustrating.
HOWEVER - please don't attack the HHR or make personal comments about their role. The rep is here as a Hilton rep and blaming him/her for changes is counterproductive AND against the "personal attack" rule on FT.
Thanks
squeakr
co MOD HH
Thanks
squeakr
co MOD HH
Sep 8, 2014, 5:47 am
#477
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sep 8, 2014, 7:17 am
#478
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
I hope they aren't like the other Hilton properties in SF and opt out of the quarterly promos.
Sep 8, 2014, 3:10 pm
#479
Join Date: Jun 2014
Posts: 27
Well this brings up the resort fee issue again which was never answered from my (and others) July 17 post
RESORT FEES
Since benefits of being a diamond member are free internet, free health club, free paper etc., there are usually not many benefits left for the resort fee to cover. As stated in July 17, I understand why the resort fee but don't appreciate it. I'd rather have a higher room rate for everyone, no resort fee and get my benefits--as it stands now, it gives the impression of Hilton being chintzy and taking away benefits compared to what we have experienced at these same properties before.
RESORT FEES
Since benefits of being a diamond member are free internet, free health club, free paper etc., there are usually not many benefits left for the resort fee to cover. As stated in July 17, I understand why the resort fee but don't appreciate it. I'd rather have a higher room rate for everyone, no resort fee and get my benefits--as it stands now, it gives the impression of Hilton being chintzy and taking away benefits compared to what we have experienced at these same properties before.
Lets just call a spade a spade, it's just a money grab. More owners are getting smart on how to side step the Hhonors program and Hilton isnt doing anything to stop them. More rev for the hotel means more rev for Hilton. The hotels can blame Corp and Corp can blame the individule hotel. It's a win-win for them and lose-lose for their loyal customers.
Sep 8, 2014, 3:40 pm
#480
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Lets just call a spade a spade, it's just a money grab. More owners are getting smart on how to side step the Hhonors program and Hilton isnt doing anything to stop them. More rev for the hotel means more rev for Hilton. The hotels can blame Corp and Corp can blame the individule hotel. It's a win-win for them and lose-lose for their loyal customers.
