stimpy

Yes I do often get those upgrades as RA. The IC Paris Le Grand is a massive hotel so of course not all the rooms face the Eiffel Tower, but many do on the 4th and 5th floor. I see no reason why some of the top floor Hilton rooms wouldn't also have such a view. With IHG Platinum status you can often get one of these great rooms at the HI Notre Dame, even on award stays. Several other HI's too.

Matthew_22

touché!

In her defence, I don't think it was at all intentional - she had simply forgotten about the construction that was going on outside that part of the building, and seemed rather embarrassed when I brought it to her attention. Still, once it had occurred, there was no attempt at any meaningful service recovery on her part.

That is a possibility, but due to the way she brought it up I think perhaps not, it seemed very spur of the moment, something along the lines of "Oh I see here your a diamond, lets see if there are any upgrades available, Yes here we are, I've moved you to an executive king"

Completely agree, the standard rooms are miserable are not even remotely worth the money they're asking for, the Exec is closer to what I would consider an acceptable standard for a base level room at these rates, and given how tight they appear with upgrades, relying on an upgrade to one is a very risky proposition.

Unfortunately, it seems this is one of those properties where they've decided all they need to do is hang the Hilton name above the door and enough people will always be prepared to come and pay a premium to stay here. So how they treat elites, and value for money is of little consequence.

Tim_T

Here now just leaving after 3 days. Diamond vip and given a junior suite. Very good size and large bathroom but no view (not bothered as we were out when it was light).

Found exec lounge fine. No champagne but food spread good with each day being different. Location also fine.

FC flyer

Does anyone have an email for someone in guest services? I have a special request and want to make sure it will get to someone who will read it.

Hilton Honors Ambassador

Hi FC flyer,

You're more than welcome to send me a private message and I can make sure it is flagged to the appropriate department for review. Let me know how I can help.

Thank you!
Lauren

FC flyer

Thank you Lauren. I will send you a private email tomorrow.

Fay

view

Recently stayed second time as Gold, upgrades are just one category but nice Deluxe rooms with street view. Rooms well done, and the lobby lounge bar is very special. 2 water bottles, no other benefits.

Full breakfast included in the restaurant, good spread and made to order omelettes. Disappointing coffee, serve yourself machine, quality is not good. Expected better in Paris.

Recommed Lazare behind the hotel in the terminal building for a good meal if want something easily accessible.

XmaX

Does anyone have any experience with Standard Reward availability at the Opera Hilton? I just got my reward certificate yesterday, but the whole week around the time I want to stay (12-13 March) seems booked out of standard rewards (while there's plenty of availability even for next weekend). How likely is it that the availability comes back by then? I'm relatively new to HHonors, so haven't really monitored reward availability before.

If the availability doesn't return, I might have to book Astor, and that's probably not the best use of the certificate

docott

Be kind, this is my first post.

I am having the same problem with finding a Standard Reward availability at the Opera Hilton (it should be a superior room for 80K). I was on the phone with the Diamond desk for an hour and half tonight and they had no clue what happened to that rate. But the hotel has no Superior rooms available for 80K from early April 2016 thru Feb 2017 (only Deluxe for appr 120K).

I am also trying to use my reward certificates also, and I can only use that on the 80K rate (superior room). I don't think the hotel is booked up on those reward values, they are just not offering that rate for the rest of the year (how could the hotel be sold out 6, 9 or 11 months from now?). The Diamond desk said the hotel manager can decide that if demand warrants, they can pull those rates, which is what it looks like happened.

Is Sofia L. Vandaele still the General Manager, can anyone steer me to how i can contact her about this?

I specifically got the Hilton Reserve card for the two reward certificates and was looking forward to using these at the Hilton Paris Opera. I am a bit frustrated since that rate is available for most of March, but it is gone after that (again, at least thru Feb 2017).

XmaX

It's not just that they're not offering the 80k rate - it appears that the Superior Room is not available to purchase starting April - either through Hilton itself or other websites.

Sadly, the same case with this one week in March which I need - although this one is probably genuinely sold out.

FC flyer

Sofia is still the general manager. Stayed in Feb on a special trip for my sister. The hotel treated her like a queen. Rooms were very pretty, staff unbelievable. I liked the food in the EL. I crave sweets, and the chocolate moose and cream puffs were great. I would stay again in a heartbeat. Location was perfect.

dek526

keeping my fingers crossed for a decent room .. will be spending 9 nights at this property

Andriyko

Guys, if anyone stayed in an Executive room, can you please let me know how spacious they are? I stayed in a Deluxe room, and it was rather small (very small, actually). Not counting upon an upgrade I'd gladly pay for an Executive room but wanted to hear if they are spacious (bigger than the Deluxe rooms) or the higher price is just for the lounge (which I get anyway). The website says that it is a large room, but it also says that Deluxe rooms are spacious...:-)
Thank you!

bimmerfreak0

Ours was an upgrade from deluxe to executive and it was indeed quite large for not being a suite. Larger than most rooms even in the US. Bathroom was gorgeous. Heated marble floors. It was a corner room so I dunno if that makes a difference.

bimmerfreak0

https://www.tripadvisor.com/Hotel_Re...de_France.html