Comp Upgrades for Golds - What are your experiences?
#226
Join Date: Nov 2011
Location: LBA/FRA
Programs: BA Silver/HH Gold
Posts: 41
Which property? Hilton London Canary Wharf
Room-type booked? Standard Double
Paid or Award? Paid
Upgrade - yes or no? Yes
Upgrade to King Hilton Executive showed in HHonors account the night before. Access to EL included and granted 2pm check-out without a problem.
Which property? DoubleTree London Westminster
Room-type booked: Queen Deluxe
Paid or Award?: Paid
Upgrade - yes or no: Yes
Upgraded to Executive King. Handwritten letter from manager left in room. Given late checkout. Breakfast served in downstairs restaurant. Was out all evening so did not get a chance to visit the EL.
Room-type booked? Standard Double
Paid or Award? Paid
Upgrade - yes or no? Yes
Upgrade to King Hilton Executive showed in HHonors account the night before. Access to EL included and granted 2pm check-out without a problem.
Which property? DoubleTree London Westminster
Room-type booked: Queen Deluxe
Paid or Award?: Paid
Upgrade - yes or no: Yes
Upgraded to Executive King. Handwritten letter from manager left in room. Given late checkout. Breakfast served in downstairs restaurant. Was out all evening so did not get a chance to visit the EL.
#227
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
To get back on topic though, if you have earned gold and don't have it through a credit card you should call ahead at properties you want the upgrades at and mention your stays. My wife has had good luck at a couple properties when she mentions her stays when calling ahead of time at a property she wants upgraded at. I know the Bentley in Miami and Checkers in LA will give upgrade preference to guests with a lot of nights.
If someone is staying a lot of nights in a property they should get priorty in upgrades (whether it's gold or diamond).
#229

Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Hilton Tower Bridge
Stay = Paid on a PRxxxx rate
Booked = Basic Room
Received = 2-level upgrade to Exec Room, on Exec Level with Lounge Access.
Late Checkout = 14.00 (then Lounge until I left Hotel)
Other Useful Info=
o With lounge you can choose club breakfast or have in restaurant.
o Lounge provides beer from 12.00 noon onwards.
o Hilton-TB will always try to uphrade HH Gold to Exec Room + Lounge
o Hilton-TB comps HH-Golds Restaurant breakfast even if not given Lounge
Stay = Paid on a PRxxxx rate
Booked = Basic Room
Received = 2-level upgrade to Exec Room, on Exec Level with Lounge Access.
Late Checkout = 14.00 (then Lounge until I left Hotel)
Other Useful Info=
o With lounge you can choose club breakfast or have in restaurant.
o Lounge provides beer from 12.00 noon onwards.
o Hilton-TB will always try to uphrade HH Gold to Exec Room + Lounge
o Hilton-TB comps HH-Golds Restaurant breakfast even if not given Lounge
#230
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 61,804
To get back on topic though, if you have earned gold and don't have it through a credit card you should call ahead at properties you want the upgrades at and mention your stays. My wife has had good luck at a couple properties when she mentions her stays when calling ahead of time at a property she wants upgraded at. I know the Bentley in Miami and Checkers in LA will give upgrade preference to guests with a lot of nights.
If someone is staying a lot of nights in a property they should get priorty in upgrades (whether it's gold or diamond).
If someone is staying a lot of nights in a property they should get priorty in upgrades (whether it's gold or diamond).
#232



Join Date: Jun 2013
Location: Dubai
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,558
Which property? Hilton Heathrow Terminal 5
Room-type booked: King Guestroom
Paid or Award?: Paid (in the great getaway sale)
Upgrade - Yes to Executive King with lounge access
Which property? British Colonial Hilton Nassau
Room-type booked: Queen Bed City View Room
Paid or Award?: Paid
Upgrade - Yes to Kind Executive Harbor View with lounge access, also given nice early check in at 10am.
Room-type booked: King Guestroom
Paid or Award?: Paid (in the great getaway sale)
Upgrade - Yes to Executive King with lounge access
Which property? British Colonial Hilton Nassau
Room-type booked: Queen Bed City View Room
Paid or Award?: Paid
Upgrade - Yes to Kind Executive Harbor View with lounge access, also given nice early check in at 10am.
#234
Join Date: Jan 2008
Location: EWR
Programs: Hilton Gold
Posts: 165
Hilton San Francisco Union Square
Booked - king sized room
Paid or Award? - Award (standard reward, i think 50k points)
Upgrade? - Yes, upgraded at check-in to junior suite on a high floor.
Hilton Buenos Aires
Booked - King sized room
Paid or Award? Award
Upgrade - Yes, upgraded to King room on Executive floor w/ lounge access (happened to be the nicest lounge I've been to in my admittedly limited travels)
Booked - king sized room
Paid or Award? - Award (standard reward, i think 50k points)
Upgrade? - Yes, upgraded at check-in to junior suite on a high floor.
Hilton Buenos Aires
Booked - King sized room
Paid or Award? Award
Upgrade - Yes, upgraded to King room on Executive floor w/ lounge access (happened to be the nicest lounge I've been to in my admittedly limited travels)
#235




Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,529
Hilton Waikoloa Village
Booked partial ocean view king with points, discounted special before the devaluation. Was upgraded to full ocean view more than a week before I arrived last week.
#237
Join Date: Jan 2005
Location: iah
Programs: ua-mm *G, hilton-gold
Posts: 704
was just at Beijing doubletree on a really cheap award stay. was upgraded to executive floor. the el was pretty good. hotel could use a refrub but I liked it a lot. really good staff makes up for out of the way location. I would go back.^
#240




Join Date: Sep 2004
Location: LLA
Programs: EBD (*A gold), IHG Plat. Amb., HH Gold, Freccia Alata Plus, Air Berlin Gold...
Posts: 83
Hilton Slussen, Stockholm, Sweden
Booked Deluxe room
Paid
Upgrade to Jr. Suite, with lounge access
Saw the upgrade a few hours in advance when i checked my reservation details online.
Booked Deluxe room
Paid
Upgrade to Jr. Suite, with lounge access
Saw the upgrade a few hours in advance when i checked my reservation details online.

