2013 Changes to HH Reward Stays, new cat., more pts needed
Feb 19, 2013, 5:40 pm
#181
Suspended
Join Date: Apr 2012
Location: SFO, SIN, PVG
Programs: UA, AA, Hyatt, Marriott
Posts: 303
Feb 19, 2013, 5:40 pm
#182
Join Date: Oct 1999
Location: Grey areas and blue zones
Posts: 428
Does anyone know whether the high season point rates are pre-determined (the way Starwood does it) or are made up as the year goes along?
Feb 19, 2013, 5:42 pm
#183
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I had a similar situation with Southwest a few years ago. I put a LOT of money on my Southwest visa when they had RR 1.0. With my Southwest Visa credit card spending and credits from Hilton stays, I was getting over 15 free flights a year and even got companion pass status a few years by only flying less than $1,000 a year in evenue flights. And then they changed their program completely. So I can see HH credit card users being upset.
Feb 19, 2013, 5:43 pm
#184
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Join Date: Apr 2012
Location: SFO, SIN, PVG
Programs: UA, AA, Hyatt, Marriott
Posts: 303
Feb 19, 2013, 5:46 pm
#186
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Daily getaways
If they sell HH points this year they will need to drastically drop the price and/or increase the number of points in the deal
Feb 19, 2013, 5:47 pm
#187
Join Date: Feb 2009
Posts: 6,607
Well since I just booked Feb 2014 I can tell you it is. READ THE LAST SENTENCE.
The new changes will become effective as of 12:01AM CST on Mar 28, 2013. Until this time, you can redeem Points for rewards stays at the current prices. You can book online, call +1-800-HHONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. After this date, you can continue to make modifications; however, all standard room redemptions will follow the new standard room chart. Therefore, if the number of points changes from what was originally booked, up or down, the new point values will apply.
The new changes will become effective as of 12:01AM CST on Mar 28, 2013. Until this time, you can redeem Points for rewards stays at the current prices. You can book online, call +1-800-HHONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. After this date, you can continue to make modifications; however, all standard room redemptions will follow the new standard room chart. Therefore, if the number of points changes from what was originally booked, up or down, the new point values will apply.
Feb 19, 2013, 5:48 pm
#188
Suspended
Join Date: Apr 2012
Location: SFO, SIN, PVG
Programs: UA, AA, Hyatt, Marriott
Posts: 303
how hilton canceled my old reward reservation because of the devaluation?
Is this legal? I have already made the reservation and booked air tickets. Now they said I have no enough points.
Feb 19, 2013, 5:54 pm
#189
Suspended
Join Date: Jan 2013
Posts: 77
Feb 19, 2013, 5:56 pm
#190
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Changes to HH Reward Stays, new cat., more pts needed
Noticed that members are also voicing their displeasure about the changes on the Hilton Facebook page. Since you don't have to "like" them to post I would think this would be an additional way for all of us to make ourselves heard about the negative changes.
Feb 19, 2013, 5:58 pm
#191
Join Date: Jan 2003
Location: California
Posts: 1,129
Your existing reservation at the old point value is fine as long as you don't change them after 3/28/2013. It's like an airline ticket that goes up in price as you get closer to the day of travel. Your reservation is already booked at the original price. Relax.
Feb 19, 2013, 6:02 pm
#192
Join Date: Apr 2009
Posts: 543
Feb 19, 2013, 6:19 pm
#193
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Join Date: Apr 2012
Location: SFO, SIN, PVG
Programs: UA, AA, Hyatt, Marriott
Posts: 303
When do the new changes become effective? What happens if I want to book a reward stay before they are effective? Can I make modifications to existing reservations after they become effective?
The new changes will become effective as of 12:01AM CST on Mar 28, 2013. Until this time, you can redeem Points for rewards stays at the current prices. You can book online, call +1-800-HHONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. After this date, you can continue to make modifications; however, all standard room redemptions will follow the new standard room chart. Therefore, if the number of points changes from what was originally booked, up or down, the new point values will apply.
* Free night calculated based on the average nightly value of the stay.
Feb 19, 2013, 6:21 pm
#194
Join Date: Aug 2012
Location: PHX
Programs: WN A+ & CP, DL PM, Hyatt Diamond, HHonors Diamond, *wood Plat, National EE
Posts: 188
It's not really a tragedy. Think of all the money you'll save by becoming a Priceline or Kayak shopper for hotels. If you are staying 60+ nights a year you will save more than enough money to just pay for a nice holiday out of your own pocket. Sure, you'll miss out on being told "you're a valued customer" when you check in and you wont get upgraded to a big suite, but who cares? Hotels are for sleeping and working anyway. I did this 5 years ago and have never concerned myself with what hotel chain I should stay at since, it is very liberating. The only way hotels will increase, rather than decrease, benefits in the future is if more people start to behave as pure price shoppers. Once they realize this is happening they will quickly increase benefits to regain some loyalty.
1) I have to use my corporate travel site (Concur) to book.
2) I must use "preferred" hotels and airlines.
3) I do not pay...it is expensed / paid by employer.
The points/miles I earn are seen as a "perk" for my time spent on the road. I spent 180 nights I hotels last year (80 with Hilton). I can choose any brand as long as it is a company preferred hotel. I base my choice on several things....the absolute #1 being: how many nights do I need to sleep in XYZ hotel to earn enough points for a free night (at a top level hotel in each program). This adjustment on the part of Hilton just made the math work in the favor of SPG and Hyatt.
Feb 19, 2013, 6:21 pm
#195
Join Date: Dec 2011
Location: WI
Programs: A bunch
Posts: 488
I emailed the A$$clowns at hilton- The CEO and head of HHonors. Let them know directly how bad they botched this!!