Hilton: Up to 50% Off Between December 14, 2012 to January 7, 2013
Dec 10, 2012, 6:48 am
#46
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
Diamond Desk says No Dice on Stay/Night credit
Dear ****,
Thank you for your inquiry regarding the offer. We appreciate you taking the time to contact us.
I sincerely apologize for any confusion. The offer is ineligible for stay and night credit.
Best Regards,
J.C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
Thank you for your inquiry regarding the offer. We appreciate you taking the time to contact us.
I sincerely apologize for any confusion. The offer is ineligible for stay and night credit.
Best Regards,
J.C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
Dec 10, 2012, 6:52 am
#47
Join Date: Oct 2009
Posts: 842
$39 for Hilton MSP/Mall of America
Thanks for posting.
Thanks for posting.
Dec 10, 2012, 7:16 am
#48
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Dear ****,
Thank you for your inquiry regarding the offer. We appreciate you taking the time to contact us.
I sincerely apologize for any confusion. The offer is ineligible for stay and night credit.
Best Regards,
J.C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
Thank you for your inquiry regarding the offer. We appreciate you taking the time to contact us.
I sincerely apologize for any confusion. The offer is ineligible for stay and night credit.
Best Regards,
J.C.
Email Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
According to the conditions on the web All stays are eligible to earn Hilton HHonors™ Points., so we would get points/miles but no stay/night credit?
Dec 10, 2012, 7:19 am
#49
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
I'm checking on that and will post to the list.
Dec 10, 2012, 7:32 am
#50
Join Date: Mar 2009
Location: TRI/WAS/CLT
Programs: HH Diamond, Marriott Gold,Hyatt Diamond
Posts: 351
There is nothing in the Terms and Conditions of this promotion that states that Stays nor Nights are excluded.
Why would Hhonors customer service advise that they are excluded?
Why would Hhonors customer service advise that they are excluded?
Dec 10, 2012, 8:20 am
#51
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
Dec 10, 2012, 8:23 am
#52
Join Date: Jan 2010
Location: In transit TATL
Posts: 230
So no stay credit.
Dec 10, 2012, 8:25 am
#53
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
Thanks Friendly - - unfortunate, but the reason why I too checked.
Dec 10, 2012, 8:36 am
#55
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
I'm just wondering if Hilton's left hand isn't giving its right hand the correct info (wouldn't be the first time). True 'family' rates, i.e. for Hilton employees, wouldn't count. But this is a public rate, the 'friends and family' thing is just a catch phrase. If it really didn't count as a stay the T & C's should clearly state that and, as has been pointed out, they don't.
I have had the experience when having to call to get credit for a MVP stay which was in the $50 range the CSR just assumed it didn't qualify for a stay because of the price- turned out he was wrong
I have had the experience when having to call to get credit for a MVP stay which was in the $50 range the CSR just assumed it didn't qualify for a stay because of the price- turned out he was wrong
Dec 10, 2012, 8:48 am
#56
Join Date: Dec 2012
Posts: 2
This rate is not a "friends and family" rate, in my reservation it appears as "Thank you rate". There is no "friends and family" in the rate details.
Dec 10, 2012, 8:53 am
#57
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Many properties in the DFW area < $50
Dec 10, 2012, 8:54 am
#58
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
Still no word from the DD. When I sent the original email, I included the link to the Promotion page. They said no to credits, so until I hear more I'm not risking this (regardless of the cheap finds).
Dec 10, 2012, 9:01 am
#59
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
Palmer House was $69 on first date I checked. Amazing.
Dec 10, 2012, 9:07 am
#60
Join Date: Jan 2010
Location: In transit TATL
Posts: 230
Agent said that, because this offer is the same as an employee rate, there is no stay credit. I agree that the terms and conditions as laid out in the offer are misleading to say the least.