New April 1, 2011 DD cancellation policy?
Apr 17, 2011, 11:24 pm
#1
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New April 1, 2011 DD cancellation policy?
I screwed up and double booked myself in two hotels that both seem to have three day cancellation policies. (I knew one had a three day rule but not both). I called the DD for assistance and was told that as of April 1 they are no longer allowed to call hotels on a guest's behalf in this kind of situation. I can understand a hotel wanting to enforce the terms that I seem to have agreed to. I can't understand the DD not being allowed to call on my behalf. Has any
ne else heard of this new policy?
I was able to call the hotel directly, by the way, and they were happy to cancel my extra reservation.
ne else heard of this new policy?I was able to call the hotel directly, by the way, and they were happy to cancel my extra reservation.
Apr 18, 2011, 7:31 am
#2
Join Date: Jan 2006
Location: SFO
Programs: UA MMGold, HH Diamond, Marriott Plat
Posts: 1,263
A while back I was told by DD that they are not allowed to call hotels overseas on behalf of guests (forgot what was the issue and which hotel). I thought that was odd as I had that service prior that DD called the hotel while I was on hold.
It is bad the DD has less and less options to help Diamonds.
It is bad the DD has less and less options to help Diamonds.
Apr 18, 2011, 9:34 am
#3
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Join Date: Aug 2010
Location: FLL
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The only thing I find unusual is that the OP was told that this was a new policy effective April 1. As far as I can tell the DD has been unable to intercede in matters of reservations for well over 12 years ( my first experience with this occured in 1998???)
On the few ocasions that I have double-booked or tried to cancel past the reservation cancel date I have had a successful outcome by contacting the property directly.
If one thinks about it this is the very same reason for the procedure involved in making a Daomond Special Request ....so the question of "less and less options" in this particular case IMHO is a misconception of the powers of the DD
On the few ocasions that I have double-booked or tried to cancel past the reservation cancel date I have had a successful outcome by contacting the property directly.
If one thinks about it this is the very same reason for the procedure involved in making a Daomond Special Request ....so the question of "less and less options" in this particular case IMHO is a misconception of the powers of the DD
Apr 18, 2011, 10:12 am
#4
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I screwed up and double booked myself in two hotels that both seem to have three day cancellation policies. (I knew one had a three day rule but not both). I called the DD for assistance and was told that as of April 1 they are no longer allowed to call hotels on a guest's behalf in this kind of situation. I can understand a hotel wanting to enforce the terms that I seem to have agreed to. I can't understand the DD not being allowed to call on my behalf. Has anyne else heard of this new policy?
I was able to call the hotel directly, by the way, and they were happy to cancel my extra reservation.
ne else heard of this new policy?I was able to call the hotel directly, by the way, and they were happy to cancel my extra reservation.
Strange policy? I spoke with the European HHonors service last Saturday about a reservation for today, Monday. The reservation was made by the US diamond service. The European HHonors service canceled/called the hotel without any issue
Apr 18, 2011, 11:13 am
#5
Join Date: Sep 2010
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Why not just cancel via hhonors website or call the hotel directly yourself? I've double booked myself at least twice in since September (once at the same property) and canceled online with no problems. When the blizzard shut down the midwest I canceled one reservation online and called one hotel just before check-in time and rescheduled with no problem (granted my rate was cancel by 6PM day of check-in).
If you are three days out why not just do it yourself????
If you are three days out why not just do it yourself????
Apr 18, 2011, 12:04 pm
#6
Join Date: Feb 2009
Programs: US CP, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 1,007
Why not just cancel via hhonors website or call the hotel directly yourself? I've double booked myself at least twice in since September (once at the same property) and canceled online with no problems. When the blizzard shut down the midwest I canceled one reservation online and called one hotel just before check-in time and rescheduled with no problem (granted my rate was cancel by 6PM day of check-in).
If you are three days out why not just do it yourself????
If you are three days out why not just do it yourself????
Apr 18, 2011, 12:13 pm
#7
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If I'm past the deadline, I've never had the DD call the hotel for me. I always call the hotel and I've been able to cancel every time I've asked as I'm a diamond. I know this is NOT a published benefit so I got away with it, so I was lucky.
Apr 19, 2011, 11:02 am
#8
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ing so.
Apr 20, 2011, 12:22 am
#9
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I'd call later like when the night shift guy is working. They are typically more laid back.