I screwed up and double booked myself in two hotels that both seem to have three day cancellation policies. (I knew one had a three day rule but not both). I called the DD for assistance and was told that as of April 1 they are no longer allowed to call hotels on a guest's behalf in this kind of situation. I can understand a hotel wanting to enforce the terms that I seem to have agreed to. I can't understand the DD not being allowed to call on my behalf. Has any
ne else heard of this new policy?
I was able to call the hotel directly, by the way, and they were happy to cancel my extra reservation.