Originally Posted by
mnredfox
If I'm past the deadline, I've never had the DD call the hotel for me. I always call the hotel and I've been able to cancel every time I've asked as I'm a diamond. I know this is NOT a published benefit so I got away with it, so I was lucky.
I had to call about something else, realized I was double booked, and asked if they could help. I was most surprised by the fact that I was told that not only would they would not do so, but that they were
specifically enjoined from d
ing so.