I am a hertz gold five star members. The last two weekends at MCO when i get off the buss my name is on the gold board but instead of a space number it just has +++ When I ask them they say are you a new gold member and I have been a gold member for over a year. Does anyone know what this is all about or how I can fix it.

Thanks

You may want to check your profile and see if anything has expired or is coming close to expire such as your secondary credit card or your driver's license.

Shucks, I thought this was another rant on lack of service for 5*. I'll add my rant anyway..

Reserved a mid-size out of AVL on 8/30, returning on 9/4. They gave me a Ford Fusion. While driving on I-75, the check tire pressure light came on. At the next exit, I went to an auto zone where I visually looked over the tires, they looked good. I went in and they let me borrow a pressure gauge - all the tires were at 31 or 32 psi.

I drove on to Somerset, KY figuring the light would go out -it did not. Wednesday I got tired of the looking at the light, so I called roadside assist. They asked if the car was drivable and if I was safe - nice touch. I told her it seemed fine, but the light wouldn't go off. She checked for HLE or garage nearby that they had an agreement with, but alas, none in the area. Nearest location was in LEX. I told her I'd take it there for an exchange and she supposedly indicated that in my record.

So I spend 1.5 hours going to the LEX airport to exchange the car. When I got to the counter and explained the issue with the agent, she immediately said "so what did you do to the car?" I did nothing but drive the thing, I drove over nothing, didn't hit a curb or pothole. She handed me an accident/incident report to fill out. I pushed back saying I didn't have any accident nor incident, the light just came on. She replied that if I didn't fill it out, there was nothing she could do for me and I should leave. Ok, that wasn't nice but I was tired of looking at the light and didn't want to put tape over it.

So I relented and started filling out the form. She said all I have in a mid-size is a Toyota Corolla. I said fine, as long as it has cruise and a remote key. No remote key, but it had cruise. I said well do you have any cars with a remote key (amazing how spoiled we/I are), to which she replied "yes, but that would be an upgrade to the next class".

I said fine, I'll take that since I get a free one class upgrade as a 5* member. She said no, I would have to pay for the upgrade. To that I asked "please check with your manager". While she went behind the wall, I continued with the silly form, adding to the top of it "completed under duress" and for the description of the accident/incident I put "the silly freakin' tire pressure indicator light won't go off".

She came back, said the manger said I'd have to pay. I said ok, that's not right, but let's just get this over with so I can drive another 1.5 hours to get back where I need to be.

About that time, the manager walked out from behind the wall on her way out. I stopped her and asked why I would have to pay for a 1 class upgrade when I'm 5*. She said the Corolla is the only mid-size, take it or keep the other car and walked off.

I ended up with the Corolla, which was an adequate car, no complaints except having to remember to lock the door manually and to stick the key in the door to get in.

When I returned the car to AVL, the agent there was the same one that issued me my original car. She asked what happened to the Fusion and I told her. She was dumbfounded. Said that there in AVL, they would have upgraded me as per the 5* benefits without question, and the accident/incident report would not have been brought up.

Avoid LEX.

I think that is actually worthy of a written complaint to Hertz. Let me know if you want the address. Please don't fill out the survey at the bottom of the receipt for this rental. The problem is that if you fill out the survey then all it does is hurt the score of AVL and not LEX. You can even write, "AVL was fantastic but my problems were with the staff at LEX" and all Hertz will tell AVL is "tough luck"...

I did it via the web, got the canned automated response that a human would look it over and I should have a response in 10-12 days. So far, we're on day 5 since I sent it, so I'll give 'em another week and we'll see. If that doesn't pan out, I'll PM you for the address. Thanks!

Well, this morning I had the following email:

Dear Mr. Bonzaiflyer:

Thank you for your recent inquiry. We appreciate the opportunity to review your concerns.

All Hertz vehicles should be properly cleaned, serviced, and in good mechanical condition before being released for rental. The condition of the vehicle you received is a concern to us, and we apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers and certainly appreciate your letting us know of your experience. This matter will be reviewed with our maintenance personnel.

We regret the situation was compounded by the negative attitude of our representatives at our Lexington, who failed to handle the matter in a courteous and professional manner. Your comments will be forwarded to the Hertz Area Manager.

We are very sorry for the inconvenience you experienced and would like the opportunity to regain your confidence in the quality of our service. We hope you will use the $50.00 in Hertz coupons being mailed to you. They are valid for rental pickup through December 31, 2010 and can be used at any participating worldwide rent-a-car location.

Apologies are seldom sufficient when customers receive poor service and we regret the inconvenience. We hope you will allow us the opportunity to serve you again so that we can regain your complete confidence in Hertz.

Wow, a reply. And a nice coupon. And comments to the Area Manager.

Bonzaiflyer-- You seriously made that big of a deal about a tire pressure light staying on? I can't tell you how many times I've had that problem with a Hertz Ford Fusion. I would have done, and have done, the same thing you did... check the tire pressure. Since everything was alright, why did you take it any further? It doesn't make sense. If the interior light on your next rental doesn't work, you should drive 3 hours to exchange it for a worse car and write another letter about how you like to complain. Get real.

My real issue wasn't with the tire pressure light, it was how they handled it at LEX.

Dude you seriously went on a rant in someone else's topic?

Do you not know how to make your own?

^ Seconded. Lex sux, I'll agree there (for lots of reasons). But you don't need to hear them here, as you've totally hijacked this.

Please keep this thread on topic. Thank you.