Well, this morning I had the following email:

Dear Mr. Bonzaiflyer:

Thank you for your recent inquiry. We appreciate the opportunity to review your concerns.

All Hertz vehicles should be properly cleaned, serviced, and in good mechanical condition before being released for rental. The condition of the vehicle you received is a concern to us, and we apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers and certainly appreciate your letting us know of your experience. This matter will be reviewed with our maintenance personnel.

We regret the situation was compounded by the negative attitude of our representatives at our Lexington, who failed to handle the matter in a courteous and professional manner. Your comments will be forwarded to the Hertz Area Manager.

We are very sorry for the inconvenience you experienced and would like the opportunity to regain your confidence in the quality of our service. We hope you will use the $50.00 in Hertz coupons being mailed to you. They are valid for rental pickup through December 31, 2010 and can be used at any participating worldwide rent-a-car location.

Apologies are seldom sufficient when customers receive poor service and we regret the inconvenience. We hope you will allow us the opportunity to serve you again so that we can regain your complete confidence in Hertz.

Wow, a reply. And a nice coupon. And comments to the Area Manager.