I think that is actually worthy of a written complaint to Hertz. Let me know if you want the address. Please don't fill out the survey at the bottom of the receipt for this rental. The problem is that if you fill out the survey then all it does is hurt the score of AVL and not LEX. You can even write, "AVL was fantastic but my problems were with the staff at LEX" and all Hertz will tell AVL is "tough luck"...