Wrong status shown for weeks
Apr 27, 2020 | 8:05 am
#1
Original Poster
Join Date: Aug 2018
Posts: 83
Wrong status shown for weeks
I'm a pc, but it's been showing gold probably since 3 weeks ago or so. More weirdly got an email saying 'you're five star now' in the middle of the nonsense. The entire website's profile management thing has been down for weeks, are they planning to fix it? Or is it just me can't reserve using their website? I know this topic has been posted but it's just getting more ridiculous as time goes on (app works for reservation, but still wrong status showing)
Apr 27, 2020 | 8:35 am
#2
Join Date: Mar 2011
Location: dca
Programs: Accor Diamond, Delta Plat 1MM, Marriott LT Titanium, HHonors Silver, Hyatt Discv.
Posts: 371
I have the same problem, showing as Gold Member when I should be PC. I had a reservation last weekend and when I showed up the board said PC. I'm not sure if this is because they are letting all Gold members use PC at DCA since all the other zones are parked up with excess cars or maybe I'm still showing at PC in their system? I tried to send in a comment but the online contact form returns errors each time I try to use it.
Given the number of layoffs in current environment I don't have high hopes this will be fixed anytime soon.
Given the number of layoffs in current environment I don't have high hopes this will be fixed anytime soon.
Apr 27, 2020 | 9:14 am
#3
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Hertz website is a total mess, and its gotten worse since they put the new interface UI 'wrapper' on it that made booking and navigating even more difficult.
I agree that I wouldn't hope for this to be fixed any time soon.
I agree that I wouldn't hope for this to be fixed any time soon.
May 6, 2020 | 9:55 am
#5
Join Date: Dec 2011
Location: DSM
Programs: UA 1K MM, AA EP 250K, DL PL 750K, HH Dia, Marriott Gld, Natl Ex
Posts: 794
I called weeks ago about this, all the trouble getting logged in and making reservations. They told me then "they are aware and are working on it." Only way I have been able to make a reservation is via the app, and then only with repeated attempts. And my PC status doesn't show anywhere.
Just now checked website and app, can't log into either.
How long does it take to get this fixed???
Just now checked website and app, can't log into either.
How long does it take to get this fixed???