Hertz President's Circle Member Experiences (2017-Onward)
Apr 2, 2018, 1:29 pm
#256
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
Booked an intermediate and got a 300 by choice (best of what was on the lot) at LGA two weeks ago. Grabbed a Ford Taurus Limited today at DCA.
Apr 2, 2018, 2:22 pm
#257
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Apr 2, 2018, 4:22 pm
#259
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
If you book an FCAR you should be directed to the UC area corresponding to your status. If you book a PCAR, you will be assigned a spot but will have the option to choose something from the PC section instead. This is how it has always worked for me and everyone I know, so I'm basing this on first-hand knowledge of 50+ UC rentals. If something different happened in your case, it was probably an outlier, but you could always ask the Hertz staff if it happens in the future.
Apr 3, 2018, 12:19 am
#260
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 106
Booked a four week rental from an airport location using AutoSlash. Total came out to $539.
Reserved Compact Group B CCAR. Had the choice between a Corolla or Sentra. Obviously took the Corolla because the Sentra is garbage (with the exception of the BOSE speaker set which Hertz probably doesn't have that trim).
Reserved Compact Group B CCAR. Had the choice between a Corolla or Sentra. Obviously took the Corolla because the Sentra is garbage (with the exception of the BOSE speaker set which Hertz probably doesn't have that trim).
Apr 3, 2018, 2:14 pm
#262
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
It was around 2K miles.
Heading back to JFK right now. I’ll post what I find there when I arrive.
Heading back to JFK right now. I’ll post what I find there when I arrive.
Apr 3, 2018, 5:34 pm
#263
Join Date: Jan 2002
Location: Phoenix, AZ
Programs: Air Canada 35K, Hilton HHonors Diamond; Marriot Gold; Hertz Presidents Circle
Posts: 67
My last U.K. rental in mid-2017 was at Edinburgh's airport. I received an email and text message confirming my car's make and model as well as its rental bay location. I booked a mid-size automatic and was upgraded into a Mercedes GLE350 AMG.
It's been 2 years since I've rented at London and Manchester, so I can't speak to what they do now, but I was upgraded both times. In Manchester, I booked an intermediate automatic and received a Mercedes B-Class crossover/SUV, which admittedly was ugly but it was still a Mercedes. In London, I book a compact automatic and received a Mercedes E-Class sedan.
So, your best bet, is to book an automatic, I think.
It's been 2 years since I've rented at London and Manchester, so I can't speak to what they do now, but I was upgraded both times. In Manchester, I booked an intermediate automatic and received a Mercedes B-Class crossover/SUV, which admittedly was ugly but it was still a Mercedes. In London, I book a compact automatic and received a Mercedes E-Class sedan.
So, your best bet, is to book an automatic, I think.
So I am going to the UK for the first time here in a couple of weeks out of LHR. When making my reservation over the phone using points (I was trying to reserve an automatic with points and had to call in to do so) the agent mentioned that the LHR experience is EXTREMELY similar to the experience at LAX.... She was only able to reserve me into a Minivan via points which I was stating that I wanted something smaller (its just me and one colleague and neither of us have ever driven in the UK) to which the agent suggested that based on my status (PC) they would be incredibly flexible with me..
I will be there in a few weeks and will report back on my experience..
Apr 4, 2018, 11:13 am
#264
Join Date: Apr 2011
Location: LEJ
Programs: BA GGL IHG PlatAMB HH Dia
Posts: 344
Booked in MIA a Q4 (IFAR) – no SUV or another similar car at the UC bay availible. Long lines at the Gold Counter – after half an hour waiting I quit and choosed an Impala.
Apr 4, 2018, 11:32 am
#265
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
That's not how it was supposed to work. I assume you checked the Gold board and your name was not assigned to a specific spot? Typically if you reserved anything other than an intermediate through fullsize car, you'd be assigned a specific vehicle and would have the option of choosing something from the UC area instead if you wished. If you were not assigned a specific stall with an SUV, then the location did not follow procedures and you have every right to complain about it.
Apr 4, 2018, 12:20 pm
#266
Join Date: Apr 2011
Location: LEJ
Programs: BA GGL IHG PlatAMB HH Dia
Posts: 344
That's not how it was supposed to work. I assume you checked the Gold board and your name was not assigned to a specific spot? Typically if you reserved anything other than an intermediate through fullsize car, you'd be assigned a specific vehicle and would have the option of choosing something from the UC area instead if you wished. If you were not assigned a specific stall with an SUV, then the location did not follow procedures and you have every right to complain about it.
Apr 4, 2018, 12:58 pm
#267
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
30 minutes in line at the Gold counter is unacceptable. I would have caught another employee and demanded to speak with a manager immediately.
Apr 4, 2018, 1:23 pm
#268
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
So I am going to the UK for the first time here in a couple of weeks out of LHR. When making my reservation over the phone using points (I was trying to reserve an automatic with points and had to call in to do so) the agent mentioned that the LHR experience is EXTREMELY similar to the experience at LAX.... She was only able to reserve me into a Minivan via points which I was stating that I wanted something smaller (its just me and one colleague and neither of us have ever driven in the UK) to which the agent suggested that based on my status (PC) they would be incredibly flexible with me..
I will be there in a few weeks and will report back on my experience..
I will be there in a few weeks and will report back on my experience..
Apr 4, 2018, 2:10 pm
#269
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I just did a dummy points booking for Hertz at the Birmingham airport. I could book a Mercedes B-class (midsize) and Kia Ceed (compact) on points. At Edinburgh, I could book the same two classes along with several others, including an Audi A4 (premium), Mercedes E-class (luxury) and Volvo XC60 (full-size).
Apr 4, 2018, 3:42 pm
#270
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
I just did a dummy points booking for Hertz at the Birmingham airport. I could book a Mercedes B-class (midsize) and Kia Ceed (compact) on points. At Edinburgh, I could book the same two classes along with several others, including an Audi A4 (premium), Mercedes E-class (luxury) and Volvo XC60 (full-size).
Did you go to the screen where it shows you all your vehicle options, or did you also click on Select for the car you wanted, and then Submit on the next screen? It's only at the final screen where you choose the payment method that you get the option to use points (or where that options is denied).