Cancellation Policy ?
Apr 28, 2014 | 7:12 am
#1
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Cancellation Policy ?
What's the cancellation policy with Hertz? (First time user)
The policy is only giving me "prepaid" reservation, not pay at counter.
Looking to book Manager Special at DCA, but if I don't get a car that I like from Carfirmation. I'll fall back on my full size Enterprise reservation. Just wanting to give Hertz a try.
The policy is only giving me "prepaid" reservation, not pay at counter.
Looking to book Manager Special at DCA, but if I don't get a car that I like from Carfirmation. I'll fall back on my full size Enterprise reservation. Just wanting to give Hertz a try.
C. CANCELLATIONS
2. A full refund of the prepaid reservation will be made:
a. If the cancellation is made within 7 days of the original booking time;
b. Less an administrative fee as per table below if the cancellation is made after 7 days of the original booking time:
2. A full refund of the prepaid reservation will be made:
a. If the cancellation is made within 7 days of the original booking time;
b. Less an administrative fee as per table below if the cancellation is made after 7 days of the original booking time:
Apr 28, 2014 | 1:39 pm
#3
Join Date: Jan 2011
Location: UK
Programs: Hertz #1 Gold 5*, United,Virgin and AA
Posts: 208
What's the cancellation policy with Hertz? (First time user)
The policy is only giving me "prepaid" reservation, not pay at counter.
Looking to book Manager Special at DCA, but if I don't get a car that I like from Carfirmation. I'll fall back on my full size Enterprise reservation. Just wanting to give Hertz a try.
The policy is only giving me "prepaid" reservation, not pay at counter.
Looking to book Manager Special at DCA, but if I don't get a car that I like from Carfirmation. I'll fall back on my full size Enterprise reservation. Just wanting to give Hertz a try.
If you pre pay and cancel it after more than 7 days there is a charge.
In The USA
Changes to a reservation must be done at Hertz.com using the "Modify/Cancel" option. Any changes to the reservation may impact the rental charges. If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50 cancellation fee will be assessed. If the prepaid reservation is cancelled within 24 hours before the pickup time, a $100 fee will be assessed. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the entire prepaid amount will be forfeited.
Apr 28, 2014 | 2:59 pm
#4
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Posts: 46,142
Penalties also depend on which country's site is used to make the booking. e.g. If booked for USA though Australia, then the AU rules apply which allow for cancellation for free within 7 days with an AUD70 fee after that
Apr 28, 2014 | 3:42 pm
#5
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On a prepaid reservation, there is a fee (I think it's like 50% or something) if you cancel or modify within a certain time frame.
On a pay-later (pay at counter) reservation, there's no fee to modify or cancel your reservation. If you don't cancel by the time of pick-up, you'll have to go to the counter or call reservations to have it canceled.
-J.
On a pay-later (pay at counter) reservation, there's no fee to modify or cancel your reservation. If you don't cancel by the time of pick-up, you'll have to go to the counter or call reservations to have it canceled.
-J.
Oct 20, 2017 | 4:10 am
#7
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What happens if no-showing on a Hertz reward rental reservation? Do the points get wiped out, and/or is there some other kind of applicable charge?
Oct 20, 2017 | 7:53 am
#8
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Dec 20, 2017 | 8:44 am
#9
Join Date: Apr 2012
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So how does this work when I "pay later" but hertz charges me in advance - still the same (refund if not picked up)? One of the local hertz here sometimes charges me and prints my reservation the day before. I'm in a very dynamic situation right now, and I need to be able to fallback on a rental, but that could change by tomorrow.
Dec 20, 2017 | 10:40 am
#10
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Join Date: Jan 2002
Posts: 46,142
Does it actually charge you or does it just take an authorisation hold? Most places take holds at start of rental and then charge at the end
Either way, unless there is a cancellation rule associated with the booking that would impact this, then you would get the money returned if it has been charged
Either way, unless there is a cancellation rule associated with the booking that would impact this, then you would get the money returned if it has been charged
Dec 20, 2017 | 8:02 pm
#11
Join Date: Apr 2012
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Does it actually charge you or does it just take an authorisation hold? Most places take holds at start of rental and then charge at the end
Either way, unless there is a cancellation rule associated with the booking that would impact this, then you would get the money returned if it has been charged
Either way, unless there is a cancellation rule associated with the booking that would impact this, then you would get the money returned if it has been charged
Mar 8, 2019 | 1:02 am
#14
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Mar 8, 2019 | 1:07 am
#15
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