Correct security fee charge?
Jan 18, 2023 | 10:11 am
#1
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,912
Correct security fee charge?
I'm flying (2 people) LAX-HNL-LIH with a 2 hour stopover in HNL. Hawaiian charged my c.c. the $5.60 security fee FOUR times. Shouldn't it only be two times as it is a one way flight with a relatively short time in HNL?
Jan 18, 2023 | 12:05 pm
#2
Join Date: Mar 2005
Location: KOA/PHKO
Programs: Starbucks Gold, Amazon Prime
Posts: 911
Edit: I saw this on another airline (Allegiant)'s website, so I wonder if something similar is at play: "A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $10.60 per person per flight segment. "
Last edited by MDTyKe; Jan 18, 2023 at 12:12 pm
Jan 18, 2023 | 12:12 pm
#3
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,912
They booked my flight as 2 separate segments. LAX-HNL and HNL-LIH hence the "double' charge.
So they just need to credit me for those 2 mistake charges right? Nope. They are telling me that they have to cancel my reservation (booked on miles) and then rebook after the miles show up in 10-14 businees days. By then who know what the miles requirement will be. The more I deal with Hawaiian, the less I want anything to do with them.
I'm going to see if my credit card company will do a charge back for those mistaken fees.
Jan 18, 2023 | 12:17 pm
#4
Join Date: Mar 2005
Location: KOA/PHKO
Programs: Starbucks Gold, Amazon Prime
Posts: 911
Well i found out what they did.
They booked my flight as 2 separate segments. LAX-HNL and HNL-LIH hence the "double' charge.
So they just need to credit me for those 2 mistake charges right? Nope. They are telling me that they have to cancel my reservation (booked on miles) and then rebook after the miles show up in 10-14 businees days. By then who know what the miles requirement will be. The more I deal with Hawaiian, the less I want anything to do with them.
I'm going to see if my credit card company will do a charge back for those mistaken fees.
They booked my flight as 2 separate segments. LAX-HNL and HNL-LIH hence the "double' charge.
So they just need to credit me for those 2 mistake charges right? Nope. They are telling me that they have to cancel my reservation (booked on miles) and then rebook after the miles show up in 10-14 businees days. By then who know what the miles requirement will be. The more I deal with Hawaiian, the less I want anything to do with them.
I'm going to see if my credit card company will do a charge back for those mistaken fees.
Jan 18, 2023 | 1:06 pm
#5
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,912
THEY booked it as 2 segments. If you go to the Hawaiian WEB site it is just a flight from LAX to LIH with a stopover in HNL for 26,000. Apparently when the agent booked it for me, for some reason, they manually booked it as two segments.
Jan 18, 2023 | 1:07 pm
#6
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,912
This is unusual; I was under the impression it wasn't double charged in this scenario - it's a TSA fee and you do not need to re-do security anyway. If you contact them, let us know the response. I wonder how many people are being double charged - if that is the case.
Edit: I saw this on another airline (Allegiant)'s website, so I wonder if something similar is at play: "A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $10.60 per person per flight segment. "
Edit: I saw this on another airline (Allegiant)'s website, so I wonder if something similar is at play: "A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $10.60 per person per flight segment. "
Jan 18, 2023 | 1:09 pm
#7
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,977
Is it possible there were no LAX-LIH award flights available unless they were booked as 2 separate legs? How many miles did they charge you?
Jan 18, 2023 | 1:59 pm
#8
Original Poster
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,912
There are plenty of awards there right now as we speak. They charged me 26,000 for my one way flight.
Last edited by pkerr; Jan 19, 2023 at 12:38 pm