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-   -   Correct security fee charge? (https://www.flyertalk.com/forum/hawaii-based-airlines/2108485-correct-security-fee-charge.html)

pkerr Jan 18, 2023 10:11 am

Correct security fee charge?
 
I'm flying (2 people) LAX-HNL-LIH with a 2 hour stopover in HNL. Hawaiian charged my c.c. the $5.60 security fee FOUR times. Shouldn't it only be two times as it is a one way flight with a relatively short time in HNL?

MDTyKe Jan 18, 2023 12:05 pm


Originally Posted by pkerr (Post 34936150)
I'm flying (2 people) LAX-HNL-LIH with a 2 hour stopover in HNL. Hawaiian charged my c.c. the $5.60 security fee FOUR times. Shouldn't it only be two times as it is a one way flight with a relatively short time in HNL?

This is unusual; I was under the impression it wasn't double charged in this scenario - it's a TSA fee and you do not need to re-do security anyway. If you contact them, let us know the response. I wonder how many people are being double charged - if that is the case.

Edit: I saw this on another airline (Allegiant)'s website, so I wonder if something similar is at play: "A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $10.60 per person per flight segment. "

pkerr Jan 18, 2023 12:12 pm


Originally Posted by MDTyKe (Post 34936481)
This is unusual; I was under the impression it wasn't double charged in this scenario - it's a TSA fee and you do not need to re-do security anyway. If you contact them, let us know the response. I wonder how many people are being double charged - if that is the case.

Well i found out what they did.
They booked my flight as 2 separate segments. LAX-HNL and HNL-LIH hence the "double' charge.
So they just need to credit me for those 2 mistake charges right? Nope. They are telling me that they have to cancel my reservation (booked on miles) and then rebook after the miles show up in 10-14 businees days. By then who know what the miles requirement will be. The more I deal with Hawaiian, the less I want anything to do with them.
I'm going to see if my credit card company will do a charge back for those mistaken fees.

MDTyKe Jan 18, 2023 12:17 pm


Originally Posted by pkerr (Post 34936496)
Well i found out what they did.
They booked my flight as 2 separate segments. LAX-HNL and HNL-LIH hence the "double' charge.
So they just need to credit me for those 2 mistake charges right? Nope. They are telling me that they have to cancel my reservation (booked on miles) and then rebook after the miles show up in 10-14 businees days. By then who know what the miles requirement will be. The more I deal with Hawaiian, the less I want anything to do with them.
I'm going to see if my credit card company will do a charge back for those mistaken fees.

Can you elaborate on the 'two segments' remark. Are they the same ticket? It's possible on award tickets that HA always books things on a per-segment basis?

pkerr Jan 18, 2023 1:06 pm


Originally Posted by MDTyKe (Post 34936511)
Can you elaborate on the 'two segments' remark. Are they the same ticket? It's possible on award tickets that HA always books things on a per-segment basis?

Yep.. the entire flight is on 1 ticket, not two.
THEY booked it as 2 segments. If you go to the Hawaiian WEB site it is just a flight from LAX to LIH with a stopover in HNL for 26,000. Apparently when the agent booked it for me, for some reason, they manually booked it as two segments.

pkerr Jan 18, 2023 1:07 pm


Originally Posted by MDTyKe (Post 34936481)
This is unusual; I was under the impression it wasn't double charged in this scenario - it's a TSA fee and you do not need to re-do security anyway. If you contact them, let us know the response. I wonder how many people are being double charged - if that is the case.

Edit: I saw this on another airline (Allegiant)'s website, so I wonder if something similar is at play: "A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $10.60 per person per flight segment. "

That may be but I would have thought I would have seen a charge for $10.60 instead of 2 charges for $5.20

Baze Jan 18, 2023 1:09 pm


Originally Posted by pkerr (Post 34936658)
THEY booked it as 2 segments. If you go to the Hawaiian WEB site it is just a flight from LAX to LIH with a stopover in HNL for 26,000. Apparently when the agent booked it for me, for some reason, they manually booked it as two segments.

Is it possible there were no LAX-LIH award flights available unless they were booked as 2 separate legs? How many miles did they charge you?

pkerr Jan 18, 2023 1:59 pm


Originally Posted by Baze (Post 34936670)
Is it possible there were no LAX-LIH award flights available unless they were booked as 2 separate legs? How many miles did they charge you?

There are plenty of awards there right now as we speak. They charged me 26,000 for my one way flight.

pkerr Feb 3, 2023 11:21 am

I finally got a refund of my dbl charge security fee.


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