Ticket never issued
Mar 12, 2013 | 3:48 am
#1
Original Poster
Join Date: Mar 2013
Programs: Skymiles DM
Posts: 17
Ticket never issued
Arrived at the checkout counter in Sydney for a flight to Honolulu and found that Hawaiian Airlines had never charged my credit card or issued a ticket. This is despite the fact that I had a confirmation number, seat assignments, and received a confirmation email on the day of travel. It took over an hour with the agent to finally have a ticket issued.
Hawaiian airlines is a Delta partner, which is the reason I flew them to begin with. Any suggestions on where to complain? Thanks!
Hawaiian airlines is a Delta partner, which is the reason I flew them to begin with. Any suggestions on where to complain? Thanks!
Mar 12, 2013 | 9:24 am
#2
Join Date: Feb 2007
Location: NYC/HNL
Posts: 459
Arrived at the checkout counter in Sydney for a flight to Honolulu and found that Hawaiian Airlines had never charged my credit card or issued a ticket. This is despite the fact that I had a confirmation number, seat assignments, and received a confirmation email on the day of travel. It took over an hour with the agent to finally have a ticket issued.
Hawaiian airlines is a Delta partner, which is the reason I flew them to begin with. Any suggestions on where to complain? Thanks!
Hawaiian airlines is a Delta partner, which is the reason I flew them to begin with. Any suggestions on where to complain? Thanks!
Sorry to hear this, just curious if you tried to check-in online.
I would write a brief, concise letter as my communications via HA website resulted in poorly worded "auto-responses".
Hawaiian Airlines
Consumer Affairs Office
PO Box 30008
Honolulu, HI 96820-9915
Mar 12, 2013 | 2:55 pm
#3
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,245
Sorry for the trouble. Had similar issue before with ticketing (though mine was reissuing a previously used ticket). HA doesn't care much about feedback of customers, so don't expect a response.
Mar 13, 2013 | 5:16 am
#4
Original Poster
Join Date: Mar 2013
Programs: Skymiles DM
Posts: 17
Ticket never issued
Thanks for the suggestion! I had not checked in online; perhaps I should have.
I've been a lurker on FlyerTalk for some time, and learned a lot. I'm looking forward to being more involved.
I've been a lurker on FlyerTalk for some time, and learned a lot. I'm looking forward to being more involved.
Mar 17, 2013 | 2:36 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,614
No, you ultimately did the right thing. As stressful as it is dealing with this at the airport, you only spent an hour or so. If you had discovered it a day earlier, it probably would have taken MULTIPLE hours on the phone with HA's outsourced call center. No need to spend multiple hours on the phone the day before your trip!
Mar 17, 2013 | 5:10 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Have to disagree. OP apparently never received his e-ticket receipt (confirmation of a reservation isn't a ticket to fly). The time to jump on this was the day after the reservation was made. Waiting to OLCI or counter is a prescription for problems. If the flight sells out, it doesn't matter who screwed up, there's no seat for OP.
Clearly OP ought to complain to HA, because HA screwed up. But, need to be proactive too.
Clearly OP ought to complain to HA, because HA screwed up. But, need to be proactive too.
Apr 6, 2013 | 4:39 pm
#8
Join Date: May 2007
Location: Bansko, Bulgaria
Programs: Hyatt Globalist
Posts: 1,260
Have to disagree. OP apparently never received his e-ticket receipt (confirmation of a reservation isn't a ticket to fly). The time to jump on this was the day after the reservation was made. Waiting to OLCI or counter is a prescription for problems. If the flight sells out, it doesn't matter who screwed up, there's no seat for OP.
Clearly OP ought to complain to HA, because HA screwed up. But, need to be proactive too.
Clearly OP ought to complain to HA, because HA screwed up. But, need to be proactive too.
Apr 7, 2013 | 4:17 am
#9
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,245
So what is the difference between confirmation and e-ticket receipt? I'm flying an AA award with a portion on HA. So far I've been told repeatedly that I can't reserve a seat which worries me. But all I've received is my confirmation from AA. I called AA and got the HA confirmation number and looked on HA website. The reservation shows up there just fine so is that what I'm looking for or do I need to call and make sure we are actually ticketed?
Overall, this is a very rare glitch, and it happens even more rarely when other airlines ticket the reservation, since HA usually give them x number if hours to ticket after reservation has been made or they will cancel your reservation.