Arrived at the checkout counter in Sydney for a flight to Honolulu and found that Hawaiian Airlines had never charged my credit card or issued a ticket. This is despite the fact that I had a confirmation number, seat assignments, and received a confirmation email on the day of travel. It took over an hour with the agent to finally have a ticket issued.

Hawaiian airlines is a Delta partner, which is the reason I flew them to begin with. Any suggestions on where to complain? Thanks!