Caesars Rewards COVID-19 Response

Old Mar 24, 20, 11:06 pm
  #1  
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Caesars Rewards COVID-19 Response

Update today from the CEO of Caesars.

https://www.caesars.com/corporate/co...st-information

No expiration of rewards and potentially lowered requirements for tier status this year.
Single_Flyer is offline  
Old Mar 25, 20, 7:19 am
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Originally Posted by Single_Flyer View Post
Update today from the CEO of Caesars.

https://www.caesars.com/corporate/co...st-information

No expiration of rewards and potentially lowered requirements for tier status this year.
My reward credits were wiped out at some point. They were supposed to expire in April or May but I'm at zero now.
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Old Mar 25, 20, 2:30 pm
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Originally Posted by calgaryhhr View Post
My reward credits were wiped out at some point. They were supposed to expire in April or May but I'm at zero now.
So you're saying your RC's expired before the expiration date? Would be the first I've seen and heard of. FYI, RC's expire after 6 months of inactivity, unlike most programs where it's 1 year. If your RCs are indeed set to not expire till April or May then you should just contact them. I've found it to be easiest contacting via email through their website at https://totalrewards.custhelp.com/app/ask_first. Good luck!
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Old Mar 26, 20, 11:41 am
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Originally Posted by easy_money View Post
So you're saying your RC's expired before the expiration date? Would be the first I've seen and heard of. FYI, RC's expire after 6 months of inactivity, unlike most programs where it's 1 year. If your RCs are indeed set to not expire till April or May then you should just contact them. I've found it to be easiest contacting via email through their website at https://totalrewards.custhelp.com/app/ask_first. Good luck!
Yeah. I just assume that maybe when they reset the expiration date it some how wiped out my credits. I'm curious to know if that occurred to anyone else?
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Old Mar 29, 20, 12:08 pm
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Originally Posted by Single_Flyer View Post
Update today from the CEO of Caesars.

https://www.caesars.com/corporate/co...st-information

No expiration of rewards and potentially lowered requirements for tier status this year.
With the number of promotions they were running in 1Q before the coronavirus shutdown, I suspect requalification will be very easy this year.
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Old Mar 30, 20, 9:53 pm
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Originally Posted by Single_Flyer View Post
Update today from the CEO of Caesars.

https://www.caesars.com/corporate/co...st-information

No expiration of rewards and potentially lowered requirements for tier status this year.
To be clear he said no Reward credits will expire WHILE THEY ARE CLOSED.

IMO they should extend all expiration dates by at least 6 months.

EDIT, it seems the new information says RCs are good until at least September 1.

Mine were set to expire April 4 and I renewed them via a survey. My wife's are set to expire in May and I'll also extend hers so we don't have any issues.

Last edited by flyer4512; Mar 31, 20 at 1:37 am
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Old Mar 31, 20, 12:45 am
  #7  
 
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Originally Posted by flyer4512 View Post
To be clear he said no Reward credits will expire WHILE THEY ARE CLOSED.

IMO they should extend all expiration dates by at least 6 months.
From the FAQs:Caesars Rewards Questions:

My Reward Credits are due to expire. Is Caesars Rewards extending the expiration date?

All scheduled Reward Credit expirations have been paused until at least September 1, 2020.
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Old Mar 31, 20, 1:25 am
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Originally Posted by 3544quebec View Post
From the FAQs:Caesars Rewards Questions:

My Reward Credits are due to expire. Is Caesars Rewards extending the expiration date?

All scheduled Reward Credit expirations have been paused until at least September 1, 2020.

Great news but that's not what he said in the interview ( go to 2:30 and listen) and until I did a survey last night my RCs were set to expire April 4 per what my login showed.

Last edited by flyer4512; Mar 31, 20 at 1:39 am
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