Caesars Rewards COVID-19 Response
 

Update today from the CEO of Caesars.

https://www.caesars.com/corporate/co...st-information

No expiration of rewards and potentially lowered requirements for tier status this year.

My reward credits were wiped out at some point. They were supposed to expire in April or May but I'm at zero now.

So you're saying your RC's expired before the expiration date? Would be the first I've seen and heard of. FYI, RC's expire after 6 months of inactivity, unlike most programs where it's 1 year. If your RCs are indeed set to not expire till April or May then you should just contact them. I've found it to be easiest contacting via email through their website at https://totalrewards.custhelp.com/app/ask_first. Good luck!

Yeah. I just assume that maybe when they reset the expiration date it some how wiped out my credits. I'm curious to know if that occurred to anyone else?

With the number of promotions they were running in 1Q before the coronavirus shutdown, I suspect requalification will be very easy this year.

To be clear he said no Reward credits will expire WHILE THEY ARE CLOSED.

IMO they should extend all expiration dates by at least 6 months.

EDIT, it seems the new information says RCs are good until at least September 1.

Mine were set to expire April 4 and I renewed them via a survey. My wife's are set to expire in May and I'll also extend hers so we don't have any issues.

From the FAQs:Caesars Rewards Questions:

My Reward Credits are due to expire. Is Caesars Rewards extending the expiration date?

All scheduled Reward Credit expirations have been paused until at least September 1, 2020.

Great news but that's not what he said in the interview ( go to 2:30 and listen) and until I did a survey last night my RCs were set to expire April 4 per what my login showed.

(I have no point to make, this is just conversational: )

My Caesars host for LV called me a week ago -- besides sending me email invites for special events etc. he also calls me several times throughout the year, sometimes for events, sometimes just to remind me he exists I think :D (usually when making reservations we handle everything through email). So I usually let his calls just go to voicemail, but given COVID I answered last week to see how he was doing, if they had any ideas on when things might open up again etc. but mostly just to chat.

Coincidentally, my Harrah's Reno host just texted me even though it has been literally years since I set foot on that property (have been going to Harrah's/Harvey's Tahoe instead) but he too has ping me maybe twice a year or so just to stay on the radar (I don't mind). I asked him if he would transfer to Tahoe given the Harrah's Reno sale and he said pre-COVID he had options, now not so sure, but for now just staying at home like everyone else :-/

Meanwhile exactly zero of my Mlife hosts have called me... not that it really matters, I tend to prefer the Mlife properties when I'm in LV, so this isn't going to affect my future patterns, but interesting to note :)

I imagine the hosts don't have much to do right now. Did they have any insight on when things would reopen? I wonder if the Mlife hosts are on furlough?

Vital Vegas tweeted this morning that rumor is the current MGM Resorts plan is lower tier resorts in Vegas to open June 1 and upper tier not until August 1.

Yeah, I figure they were sitting around at home without much else to do :-/ They didn't really have any particular info, so it did just seem like a social call.

Wonder if that's driven by logistical concerns or financial ones? Are lower-end casinos more profitable than upscale ones? I could see that being the case.

Maybe they are happier to trial lifting the lockdown on their low-brow customers rather than risk it on their high-rollers :p If after 4 weeks the Excalibur customers haven't all died off they can open up Bellagio

Not sure of their source.

https://myvegasadvisor.com/blog/caes...tus-extension/

Lowered threshold for status:

• Platinum: Now 4,000 Tier Credits (was 5,000)
• Diamond: Now 12,000 Tier Credits (was 15,000)
• Diamond Plus: Now 20,000 Tier Credits (was 25,000)
• Diamond Elite: Now 60,000 Tier Credits (was 75,000)
• Seven Stars: Now 125,000 Tier Credits (was 150,000)

And status extended a year.

This is now in the FAQ on caesars.com as well as an extension of tier status through January 2022. RCs are only extended through September at the moment. I can earn RCs through the Visa card so that doesn't impact me but for those without that card I can't imagine they will allow RCs to expire that soon.