So you're saying your RC's expired before the expiration date? Would be the first I've seen and heard of. FYI, RC's expire after 6 months of inactivity, unlike most programs where it's 1 year. If your RCs are indeed set to not expire till April or May then you should just contact them. I've found it to be easiest contacting via email through their website at https://totalrewards.custhelp.com/app/ask_first. Good luck!