ffay005

Most likely, they would only rebook you on HEL-MIA-HEL on AY, so you would need to find nearby dates with AY flights from ARN via HEL to MIA and back.

GOTBound

Thanks, so I figured. Unfortunate the dates are limited by the November-school holiday for this particular trip, hence the rebooking possibilities is very limited to this as well.

Thinuel

Here are my 2 cents: I had booked award tickets for 2 in J for return trip HEL-ARN-LAX for early/mid November. Got the notice email on Wed, then got offered alternative routing the same evening. This was HEL-DFW-LAX & LAX-HEL for the same dates so I was happy to take those. DFW-LAX is on AA metal.

I confirmed the rerouting, but seat selection or luggage allowanced info would not load. I figure that this was due to some general mayhem in AY IT due to cancellations so I decided to wait for a while. Those still would not work on Friday so I decided to manually order the e-tickets to check what they had. And surprise surprise e-ticket still said HEL-ARN-LAX, while website and app said HEL-LAX. So it was time to give Finnair a call.

The agent confirmed that I had accepted the change but that the ticket had not in fact been exchanged, something about awards not clearing properly. He said that he needs to check with his supervisor and asked if it was ok to put me on a hold for �a few minutes�. That turned out to be 30 minutes, after which he came back and asked me to confirmed that I now had the correct e-ticket in my email, which was indeed the case. All in all, I got off easy compared to others here.

TLDR; Might be worth manually checking your e-ticket after you have accepted re-routing. Especially for awards.

work2fly

I'm going to push again to get the upgrade confirmed. We had confirmed upgrades at the time of purchase (March 2022) for a Monday flight ARN-LAX. There was a schedule change in April that moved the flight to Tuesday, which we accepted, and the upgrade remained confirmed. The proposed change for the ARN cancellation was for a Wednesday HEL-LAX flight with a confirmed upgrade, but we couldn't make that work due to children's school schedules. We're now on a Sunday flight HEL-LAX, which is just one day prior to our original flight. There are four of us, so I really don't want to leave these upgrades to chance. I see 9 in all the J class fare buckets except for I, which has 5. There seems to be plenty of space.

Steve_Hun

At least it sounds like you have some chance for your upgrades to clear. My HEL-BKK is J2, everything else is 0 and almost 30 minutes discussion with customer service did not make any change. They did not care, that prior to the cancellation, I had a confirmed upgrade.

EuroFlash

AY145 HEL-BKK seems completely zero�d out but is still in the timetable

AY141 HEL-BKK seems to be replacing the flight, leaving 13.55 in HEL an arriving 06.35 in BKK

NoWindowSeat

No, AY145/146 is the new one introduced earlier this week. I think it�s zeroed to public now so that they can arrange all reroutings behind the scenes.

Some of us here on FT also made bookings on that service while it was open to book for 8-9 hours or so with wide open availability in all classes, including U..

ffay005

Doesn't it seem sort of stupid to cancel ARN-BKK and introduce new HEL-BKK flights to accommodate the ARN pax? Why not fly 145/146 from ARN?

NoWindowSeat

It does but they also axed capacity from HEL to BKK/KBV/HKT so they need to do lots of reroutes and not only from ARN..they seem to know already that they will not have seats for all, not even close to all� so many �no alternatives available� messages sent out even in easy cases..they hope many will just leave it at that and take a refund..

And they clearly wanted to kill the ARN thing for good�DOH flights/crews will be based there so ARN is again just another turnaround place for AY..essentially they�ll fly DOH-ARN/CPH/HEL-DOH when they get them going..

Edit: another thought..those days that AY had ARN-BKK/HKT flights..let�s assume for the fun of it that they had sold 50-100-150 tickets per flight when they cancelled them..even if they had room via HEL it would suddenly eat a lot of capacity from HEL�ARN route, which is already heavily booked with less frequencies than it used to have.. many issues coming out of this ARN disaster..wonder if any heads are going to roll..it must cost AY a lot..and as wisely pointed out by others, they cannot blame the war for it all, they still pushed ARN heavily way after that..

intuition

"the ARN disaster" most likely comes from a change of mind at the very top.
ie "new strategy" developed around the QR-deal.
Even if the original idea would have come from lower ranks in route planning (or anyplace, your guess), it has had full support from entire AY. Remember the status matches, challenge et,c

It is not starting with ARN that is the disaster, it is the rapid and complete withdrawal!

EuroFlash

That is so confusing because AY145 used to be ARN-BKK

EuroFlash

Nice insight from guide for travel agents

ffay005

Nice, or "nice". Those guidelines are blatantly against EC261.

NoWindowSeat

Tells us how little AY cares or respects the law, it�s all about max profit at the expense of their customers. Appalling, really. I hope someone with confirmed source on this will share it with the press, will make for a hot headline�

NoY

Anyone have experience of AY paying for hotels on an "enforced" overnighter at HEL?

My friend's flights got screwed in a storm of AY rescheduling their flights & the only acceptable option to her means she has to overnight in HEL...anyone here have any experiences with this?

There was mention by the agent of them potentially paying but when pushed the agent said "book it yourself & claim back"...?