Sure anyone can guess.

In general the tickets are changeable.

If you feel a more detailed answer is important to you, you can ask CS. Would be interesting to see if they know or guess.

They seem to think, since the customers accepted the previous ”enhancements”, they will accept these as well. And the following ones etc.

I don’t think it works that way. Let’s recap:

• Finnair had generous leg room. Not anymore. Fly AY less.
• At least you still get a meal and free alcohol even in Y. No. Choose TK, TP, OS…
• As Silver I could take wife and kids to lounge. Not anymore. Less holiday travel with Finnair. Perhaps choose TUI
• As Silver, lounge access for myself. Not anymore. Get amex. Less work related flights with AY
• Good connections to anywhere in Finland. No. Take train. No advantage taking Finnair.
• At least I can buy a sandwich and get free coffee on board. No. Even Ryanair now looks better

AY is just betting that the whole industry is going the same way. Probaly true for Y but for J I think AY is going the wrong direction

Zero measuring or weighing at the gate today for LHR-HEL or HEL-INC that I saw. No passengers as far as I could see taking the p*ss, at least in terms of measurement or number. Bags might have been full of gold.

As AY's response (to no surprise) to any feedback on the matter is template corporate jargon, one could play the same game and ask ChatGPT to draft the customer feedback to AY.

NB! The weight examples given by ChatGPT below seem a bit off.


Subject: Strong Dissatisfaction with New Carry-On Rules - Urgent Attention Required

Dear Finnair Customer Service,

I hope this message finds you well. I am writing to express my utmost dissatisfaction with the recent implementation of new carry-on rules on Finnair flights. As a loyal and frequent customer, I have always appreciated the quality of service provided by Finnair. However, these new regulations regarding the number of carry-on pieces and the weight limitation have left me deeply disappointed.

Firstly, the reduction in the number of carry-on pieces allowed is extremely inconvenient. As a business traveler, I rely on having multiple carry-on items to efficiently organize and transport my work-related materials, including my laptop, documents, and personal belongings. With the new rules in place, I am now forced to prioritize and leave behind essential items, compromising my productivity and causing unnecessary stress during my travels.

Furthermore, the limitation on the combined weight of the carry-on items to a mere 8kg is both unreasonable and impractical. Many passengers, myself included, carry electronic devices, such as laptops and tablets, which can be quite heavy. Additionally, when considering other essentials such as clothing, toiletries, and personal items, it becomes almost impossible to adhere to this restrictive weight limit without sacrificing important belongings or incurring additional baggage fees.

Moreover, I would like to highlight that Finnair does not make any distinction in the carry-on allowance for passengers traveling in business class or for individuals who are Finnair Plus elite tier members. This lack of differentiation is concerning, as premium passengers and loyal customers should receive enhanced benefits and privileges, including more generous carry-on allowances. However, the new regulations treat all passengers equally, regardless of their travel class or loyalty status.

To further emphasize this point, let me provide examples of business class carry-on allowances from other reputable airlines:

1. Lufthansa allows business class passengers to carry two pieces of carry-on luggage weighing up to 8kg each, in addition to a personal item.
   
2. British Airways permits business class passengers to bring two pieces of carry-on luggage, with a total weight not exceeding 16kg, along with a personal item.
   
3. SAS (Scandinavian Airlines) provides business class travelers with the allowance of two pieces of carry-on luggage weighing up to 8kg each, plus a personal item.
   
4. Norwegian Air Shuttle allows business class passengers to carry two pieces of carry-on luggage, each weighing up to 10kg, in addition to a personal item.
   

These examples demonstrate that other renowned airlines understand the importance of providing a more generous carry-on allowance to passengers traveling in business class. Unfortunately, Finnair's carry-on allowance falls short and fails to meet the standards set by its competitors.

I understand that airlines need to implement regulations for the safety and comfort of all passengers. However, I believe these new rules have created unnecessary inconvenience and frustration for your loyal customers. I kindly request that Finnair reconsiders these regulations and finds a balance that accommodates the needs of passengers without compromising their travel experience, particularly for business class travelers and Finnair Plus elite tier members.

As an alternative solution, I would suggest considering tailored carry-on allowances for premium passengers or loyal customers, reflecting their higher travel class or loyalty status.

Finnair has always stood out to me as an airline that values customer satisfaction and strives to provide exceptional service. I trust that you will take my feedback into serious consideration and work towards rectifying this issue promptly. Your attention to this matter would greatly contribute to restoring my confidence in Finnair as my preferred airline.

I look forward to your response and a resolution that addresses the concerns expressed in this message. Thank you for your time and understanding.

Yours sincerely,

[Your Name] [Your Contact Information]

I'm sure Finnair has made a lifetime customer value caclulation on all passengers and found that people on CPAP is not going to yield much more value anyway, so let's extract those last euros while they can! I mean, it's not like they are going to leave the CPAP behind, right?

By the way, if you are looking to be the boss of charging extra for CPAPs and such, Finnair is hiring!

https://cimg1.ibsrv.net/gimg/www.fly...996f55fcc3.png

Find the stuff people can't (literally) live without, and charge for it!

You do know that Finnair is likely already using bots to write the replies? So you are suggesting a battle of the bots, where customers botify their complaint and Finnair bots reply to them?

Here is a bot-reply:



So where does this put us? Did the world get any better with one bot expressing "understanding" of the first one?

We can see many other legacy airlines are on the same track too. Topi was right about ”the days of cheap flights are over”…sure this is not uncommon paths in any business which is oligopoly-monopoly or kinda stiff market.
But surprisingly I still have some choices and better ones, so my wallet is elsewhere 🤩

So Topi copies Spohr who said the same or the other way round

But that is purely deflection. Topi is clearly media-trained, he is answering questions not asked. Did anyone demand Finnair staring to do 10€ flights (as he is quoted talking about)?

That statement is put there to set a playground. "People are complaining about prices but these complaints and these people can be ignored because it is unrealistic to expect flights for 10€". He knows he is facing a trail by public, so he is casting the plantives to be unreasonable.

And making even us talk about pricing when the major problem is a game of extorsion - remove the services people need and make them pay extra if they want them restored.

If they would even do that, let us pay for some extra carry on. But they don't give that option. It's going to be checked in instead which is in no way an option for me. It's not only about baggage going missing or being damaged. I need the flexibility to change carrier and network on an irrops. I can't wait another day or so for the next flight of the same carrier. And I can't chase down my baggage in those cases. So, it's a no no.

Can't believe I'm sitting at Polaris Lounge at ORD again, waiting for my first LH F flight in years. Finnair lured me away with their great product, great asian flying times and prices 11 years ago. Since Manner took over, I accepted lousy food, bad flying times (nobody's fault of course, but still a fact now) and high prices, but now I have to switch back again, because the last enhancement was one too many. I said before, never LH again, so I might be back when Topi's gone and Finnair came to its senses. LCC product on Legacy Prices even in J will PROBABLY not work so well.

Let's not forget, that the long haul C pax (used to) put butter on AY's bread (and some of the bread as well) Luckily there are still many better options for that.

Sure my wording above was not the best but I guess you got the point.

Btw I amused myself looking at my AY points transactions and among the last 100 or so activities its only 4 revenue flights😂 and it disturbs my eye😂 can I erase those rows somehow😉😉 (not, they were 3x pts campaign😎)
trololol

Someone should ask AAB from QR to comment on the latest AY cost cutting in the next press conference, he very bluntly called out LH’s Allegris programme as “fancy rubbish” and a decade too late lol in the last event ha ha

Either the QR/AY flights will remain same as they are or the deal is running out and AAB doesnt care.
I really dont see QR selling their "own" tickets on a LCC.