Experiences of AY flights during COVID-19
#151
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,074
#152
Join Date: Jan 2017
Posts: 332
YLE has published article on Finnish air traffic before and after pandemia. It is in Finnish, but at least there is quite a few images and info graphics.
#153
Original Poster
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,802
I wonder what AY's rebooking policy will be this summer. I, for instance, have booked SZG flights for July, along with a non-refundable hotel booking. As I don't want to lose the hotel booking, I intend to travel. Per EC261, AY should offer to rebook and there will most likely be connections available (BA via LHR/LGW or LH via FRA, for instance), but is AY willing to take the cost of rebooking or will they simply deny and offer a refund/voucher?
#155
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
#157
Original Poster
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,802
Social distancing à la Finavia:
- Well, we have 4 flights leaving after 7 in the morning. Where shall we put them?
- Remember that tiny basement area that can barely host pax from one ATR? Let's put the 7:15 and 7:30 flights there at 23A and 23B! And the other flights at gates 22 and 24. Oh, and the 8:40 flight could leave from gate 23.
- That's how well'do it, guys, great!
- Well, we have 4 flights leaving after 7 in the morning. Where shall we put them?
- Remember that tiny basement area that can barely host pax from one ATR? Let's put the 7:15 and 7:30 flights there at 23A and 23B! And the other flights at gates 22 and 24. Oh, and the 8:40 flight could leave from gate 23.
- That's how well'do it, guys, great!
#158
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
First time traveling since 2.5 months. The morning peak hour in HEL at 7 AM. Although masks are mandatory during the flight, almost nobody is wearing them at the airport (except personnel).
#159
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,205
Social distancing à la Finavia:
- Well, we have 4 flights leaving after 7 in the morning. Where shall we put them?
- Remember that tiny basement area that can barely host pax from one ATR? Let's put the 7:15 and 7:30 flights there at 23A and 23B! And the other flights at gates 22 and 24. Oh, and the 8:40 flight could leave from gate 23.
- That's how well'do it, guys, great!
- Well, we have 4 flights leaving after 7 in the morning. Where shall we put them?
- Remember that tiny basement area that can barely host pax from one ATR? Let's put the 7:15 and 7:30 flights there at 23A and 23B! And the other flights at gates 22 and 24. Oh, and the 8:40 flight could leave from gate 23.
- That's how well'do it, guys, great!
The disinfection-crew only need to swipe a small area and can be done by 9:00!!
#160
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,796
The same gates are used in the afternoon wave. The café is roped off and you sort of struggle where to sit. The area is patrolled by security and a dog (not sure why the dog ..)
#161
#164
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,978
Did you contact the hotel already and asked about your possibilities?
#165
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
If this is the new normal, air travel is no fun any more. My Lumo experience today was:
- No priority security. No big deal as there was only a handful of passengers, but despite of this, the person in front of my managed to generate a line with the endless packing and un-packing activities
- No lounge.
- No priority boarding. I got boarding group 3!
- No wifi (Embraer) nor newspaper in lieu of lacking wifi
- No drinks or food available, except bottle of water and cookie which were provided to everybody
- No recognition, not a single word of communication from the cabin crew. Not even a welcome or "there you are" when throwing the water bottles to customers.
I can understand well the other points, but not necessarily the last. Especially when there is absolutely nothing to offer for a frequent customer, it should be important to at least wish them welcome to the flight, if nothing else.
On a positive note, everything worked surprisingly well at the airports. I was flying HEL-ZRH. Documents checked both at boarding (eligibility to fly to Switzerland) and at arrival (eligibility to enter Switzerland), but everyone seemed well prepared and had the additional documentation with them. Even as a lowly Boarding Group 3 passenger the waiting time was not unbearable.
- No priority security. No big deal as there was only a handful of passengers, but despite of this, the person in front of my managed to generate a line with the endless packing and un-packing activities
- No lounge.
- No priority boarding. I got boarding group 3!
- No wifi (Embraer) nor newspaper in lieu of lacking wifi
- No drinks or food available, except bottle of water and cookie which were provided to everybody
- No recognition, not a single word of communication from the cabin crew. Not even a welcome or "there you are" when throwing the water bottles to customers.
I can understand well the other points, but not necessarily the last. Especially when there is absolutely nothing to offer for a frequent customer, it should be important to at least wish them welcome to the flight, if nothing else.
On a positive note, everything worked surprisingly well at the airports. I was flying HEL-ZRH. Documents checked both at boarding (eligibility to fly to Switzerland) and at arrival (eligibility to enter Switzerland), but everyone seemed well prepared and had the additional documentation with them. Even as a lowly Boarding Group 3 passenger the waiting time was not unbearable.