Apr 14, 2018, 1:56 am
Last edit by: intuition
Longhaul menus are supposed to be visible in MMB, but it is often broken. At the time of publishing, this link works.
Collection of current longhaul J menus (finnair.com)
Collection of current longhaul J menus (finnair.com)
Finnair Long Haul Business Class Food
Feb 9, 2020, 4:35 am
#511
Join Date: Nov 2019
Location: HEL
Programs: AY Gold
Posts: 77
I made a claim on the lack of preordered meal for AY5 on FEB 6. AY reply:
"5.2.- 3.3. New Yorkin, Miamin ja Los Angelesin reiteillä on käytössä erityismenu, koska ateriakonseptia ollaan päivittämässä. Tämän vuoksi Chef's Gourmet -ateria ei ollut tarjolla."
I.e., special menu for NY, MIA and LA since they are updating their meal concept.
I did not notice much different, except that you were able to select more than one starters.
"5.2.- 3.3. New Yorkin, Miamin ja Los Angelesin reiteillä on käytössä erityismenu, koska ateriakonseptia ollaan päivittämässä. Tämän vuoksi Chef's Gourmet -ateria ei ollut tarjolla."
I.e., special menu for NY, MIA and LA since they are updating their meal concept.
I did not notice much different, except that you were able to select more than one starters.
Feb 9, 2020, 9:25 pm
#512
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
AY101 Dinner offering currently being served like this. Amuse bouche or equivalent has been cut. All pax provided a water bottle upon boarding. No candies/chips set up on top of 1D/H, but available on request.
Feb 9, 2020, 10:20 pm
#513
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Feb 10, 2020, 1:10 am
#515
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,753
Feb 10, 2020, 2:34 am
#516
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Feb 10, 2020, 9:47 am
#518
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
Feb 12, 2020, 9:31 am
#519
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
The J LH meal service has been enhanced to a one tray concept. This is from AY77 today. Marketing spin could be that:
“With this new concept you avoid burning your mouth as the main course can cool down while you are enjoying the appetizer.”
Come-on Finnair. This is not a proper way to serve a meal.
Feb 12, 2020, 11:34 am
#522
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
The explanation by the CCM was that this change is on certain routes. Apparently this change is implemented on flights at least to Osaka and Seoul. For example NRT is unchanged.
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
The change has been implemented beginning of January 2020. At the same time the number of CC in J has been reduced 10->9.
To me a delay of 10% in serving the main course would not be significant and having the meal served properly would outweigh the slight delay.
I understand the benefit of a very fast service on midnight departures such as HKG an on short flights like DEL. But on other routes I do not think the reduction in the service is appropriate.
The J Service concept should be consistent, which is even a goal for Finnair.
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
The change has been implemented beginning of January 2020. At the same time the number of CC in J has been reduced 10->9.
To me a delay of 10% in serving the main course would not be significant and having the meal served properly would outweigh the slight delay.
I understand the benefit of a very fast service on midnight departures such as HKG an on short flights like DEL. But on other routes I do not think the reduction in the service is appropriate.
The J Service concept should be consistent, which is even a goal for Finnair.
Last edited by Aviating; Feb 12, 2020 at 11:40 am
Feb 12, 2020, 12:04 pm
#523
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
The explanation by the CCM was that this change is on certain routes. Apparently this change is implemented on flights at least to Osaka and Seoul. For example NRT is unchanged.
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
....
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
....
And it seems clear that Finnair is on a very different path with new management. High price and low service sounds like a real winner. Yeah right.
I beg to differ! Service is often very slow anyway, with the entire crew making "chores" the first hour after take-off. Reducing staffing will make matters worse. In the past sometimes there was problems getting food and no drinks, bread being served only when most pax are on the dessert or coffee offered during main course (instead of offer wine-refill). With less staff this will occur more often.
Feb 12, 2020, 12:07 pm
#524
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
The explanation by the CCM was that this change is on certain routes. Apparently this change is implemented on flights at least to Osaka and Seoul. For example NRT is unchanged.
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
The change has been implemented beginning of January 2020. At the same time the number of CC in J has been reduced 10->9.
To me a delay of 10% in serving the main course would not be significant and having the meal served properly would outweigh the slight delay.
I understand the benefit of a very fast service on midnight departures such as HKG an on short flights like DEL. But on other routes I do not think the reduction in the service is appropriate.
The J Service concept should be consistent, which is even a goal for Finnair.
It does not really make sense to reduce te service on some flights with same flight time and departure time as other flights.
The change has been implemented beginning of January 2020. At the same time the number of CC in J has been reduced 10->9.
To me a delay of 10% in serving the main course would not be significant and having the meal served properly would outweigh the slight delay.
I understand the benefit of a very fast service on midnight departures such as HKG an on short flights like DEL. But on other routes I do not think the reduction in the service is appropriate.
The J Service concept should be consistent, which is even a goal for Finnair.
Combining service flow with the right attitude of the cabin crew can make for a totally different J experience. Of course, they can also set up a buffet in a galley and just check on a portion size compliance.
Feb 12, 2020, 12:21 pm
#525
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
IME, the one-tray concept has been around with some crews, and haven't with others. It would be disappointing if it has become a rule, because there wasn't really any positive impact on service speed when the one-tray concept was applied. It's easier, not faster. And if it's supposed to be faster, I wish I had the pleasure to experience it for at least once.
Combining service flow with the right attitude of the cabin crew can make for a totally different J experience. Of course, they can also set up a buffet in a galley and just check on a portion size compliance.
Combining service flow with the right attitude of the cabin crew can make for a totally different J experience. Of course, they can also set up a buffet in a galley and just check on a portion size compliance.