Mar 15, 2018, 6:57 am
Last edit by: Keter
After Amadeus moved to a single PNR for code share flights there are issues in selecting seats for such flights unless a marketing airline paid to have access to the operating airline seatmap and show that in Amadeus.
This only applies when both airlines are in Amadeus, for example, the issue shall be in place for AY op by BA/ CX and vv.
The pair AY op by AA shall work fine as AA uses Sabre and you shall be OK to select seats via AA, however, you need to get a record locator for the AA operating booking first of course.
Amadeus has a very simple command to select seats when seat map is not available (or when there is no contract rather with Amadeus to store seatmaps). It is very simple and called 'seat wish'. Here is the documentation from Amadeus:
https://servicehub.amadeus.com/c/por...ke-a-seat-wish
The posts in this thread indicate that not all agents are trained to use this option. It shall normally be the marketing airline who you ask to make a seat wish.
This only applies when both airlines are in Amadeus, for example, the issue shall be in place for AY op by BA/ CX and vv.
The pair AY op by AA shall work fine as AA uses Sabre and you shall be OK to select seats via AA, however, you need to get a record locator for the AA operating booking first of course.
Amadeus has a very simple command to select seats when seat map is not available (or when there is no contract rather with Amadeus to store seatmaps). It is very simple and called 'seat wish'. Here is the documentation from Amadeus:
https://servicehub.amadeus.com/c/por...ke-a-seat-wish
The posts in this thread indicate that not all agents are trained to use this option. It shall normally be the marketing airline who you ask to make a seat wish.
Unable to book seats on codeshare flights
Dec 21, 2017, 4:59 am
#91
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
Interestingly the seat map shows only 1/6 J seats taken although we are already three passengers. So they don't seem to secretly pre-book seats for marketed-by-other-airline passengers either. It is thus very possible that we end up not sitting together
EDIT: After I had already thanked the chat-person, she came back and was able to "manually" (her words) select seats for us. Let's hope the seats stick!
Last edited by haapalainen; Dec 21, 2017 at 5:07 am
Dec 27, 2017, 11:19 am
#92
Join Date: Jun 2014
Location: Leeds, UK
Programs: Mucci, BAEC GGL/CCR, Hilton Diamond, IHG Diamond Ambassador, Stena Gold
Posts: 1,094
This is still an issue
However the Finnair chat was able to sort it out straight away.
I got the impression this is a very common problem for them
However the Finnair chat was able to sort it out straight away.
I got the impression this is a very common problem for them
Dec 27, 2017, 3:01 pm
#93
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
Dec 28, 2017, 7:11 am
#97
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Now, the technical part is that Amadeus has a command to select seats when seat map is not available (or when there is no contract rather with Amadeus to store seatmaps). It is very simple and called 'seat wish'. Here is the documentation from Amadeus:
https://servicehub.amadeus.com/c/por...ke-a-seat-wish
https://servicehub.amadeus.com/c/por...ke-a-seat-wish
Can those who contact AY chat for seat selection check how they actually select seats? Would be interesting to know if this is the above method or not.
Jan 9, 2018, 8:54 pm
#98
Join Date: Feb 2015
Posts: 2
Hey guys. Booked a codeshare through Finnair on AA metal. Trying to figure out if we already have seats assigned, or if they're assigned at the time of check in. I know we can't pick them. Travelling as a group of 3 and would prefer not to be split up. (No status)
Jan 10, 2018, 9:44 am
#99
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
As a datapoint: I had AA-coded AY6 flight and couldn't select though any OW site I tried. Seat map was available on RJ but didn't commit the change, QF gave a window or aisle preference which preferred the worst window seats in the cabin. AY chat said they couldn't change partner coded flights, finally called AA and they changed with no issues.
Jan 11, 2018, 5:55 am
#100
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
A few datapoints:
I did reserve AY operated AA flights through a travel agent which is using Sabre. Initially I did the reservation in their online tool and did request specific seats which were available looking at the seat map. I was assigned in the reservation the seats which I had requested.
I was able to obtain the AY PNR by entering the AA PNR at MMB. After this the reservation was visible in MMB and the App.
On AA and AY websites it was not possible to change seats on the AY operated flights with the AA flight number.
Later I had to change my return flight and forgot to request a seat. I was automatically assigned 24A. But I wanted to change to 21J. This was not possible through either AA or AY web site. I did use the AY chat, but the response was the blunt, we can't change the seats because of AA, you have to call AA.
So I did call AA. They said that they can't change the seats on a AY operated flight (no surprise here). The agent even offered to call AY, but he got the same response from AY: "Finnair can't change because of AA". He was surprised as well and said that the AY agent is wrong. They have all control of the seat assignments.
Then I called our travel agent. He said that of course he can change the seat and that was done within an eye blink. I noted that I can change the seats in the TA online tool as well.
What can be concluded of this is:
TA using Sabre can assign the seats on an AA flight operated by AY both when doing the initial reservation (before ticket is issued) and as well later.
I did reserve AY operated AA flights through a travel agent which is using Sabre. Initially I did the reservation in their online tool and did request specific seats which were available looking at the seat map. I was assigned in the reservation the seats which I had requested.
I was able to obtain the AY PNR by entering the AA PNR at MMB. After this the reservation was visible in MMB and the App.
On AA and AY websites it was not possible to change seats on the AY operated flights with the AA flight number.
Later I had to change my return flight and forgot to request a seat. I was automatically assigned 24A. But I wanted to change to 21J. This was not possible through either AA or AY web site. I did use the AY chat, but the response was the blunt, we can't change the seats because of AA, you have to call AA.
So I did call AA. They said that they can't change the seats on a AY operated flight (no surprise here). The agent even offered to call AY, but he got the same response from AY: "Finnair can't change because of AA". He was surprised as well and said that the AY agent is wrong. They have all control of the seat assignments.
Then I called our travel agent. He said that of course he can change the seat and that was done within an eye blink. I noted that I can change the seats in the TA online tool as well.
What can be concluded of this is:
TA using Sabre can assign the seats on an AA flight operated by AY both when doing the initial reservation (before ticket is issued) and as well later.
Last edited by Aviating; Jan 11, 2018 at 6:04 am
Jan 11, 2018, 7:49 am
#101
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
Jan 12, 2018, 2:32 am
#102
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
This now becomes even more interesting. I just called the Plat line to select seats on a AY-operated, CX-marketed flight. She said "of course I can get it here even though it doesn't work online". Well, she did and it appeared straight away on the reservation and became confirmed in just a few minutes. Does it really work now?
Jan 12, 2018, 5:41 am
#103
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
This now becomes even more interesting. I just called the Plat line to select seats on a AY-operated, CX-marketed flight. She said "of course I can get it here even though it doesn't work online". Well, she did and it appeared straight away on the reservation and became confirmed in just a few minutes. Does it really work now?
Jan 12, 2018, 11:33 am
#104
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
When I used the chat the other day the AY agent insisted that he could not see the seat map for the AA flight operated by AY. He said that this is why he can't change the seat.
This leads me to think that there is some kind of front-end tool of the system that does not show the seat map for the AY operated code share flights. The background system likely works without any problem.
This leads me to think that there is some kind of front-end tool of the system that does not show the seat map for the AY operated code share flights. The background system likely works without any problem.
Jan 16, 2018, 6:06 am
#105
Join Date: May 2014
Location: Brisbane, Australia
Posts: 909
Maybe someone might have an answer to this long winded question...
I'm looking at buying specific flights... BNE-NRT (QF direct) -> 11 day stopover -> NRT-HEL (AY direct) -> 21 day stop -> HEL-NRT (AY direct) -> 2 day stop -> NRT-BNE (QF direct).
I'm able to find a price and get to a booking page on WebJet, Expedia or CheapOAir (the latter two from Google Flights) but the AY operated flights have a BA code instead. Will I be able to pay extra to select Economy Comfort seating on the Finnair flights if I book it using one of those methods.
Normally I book directly on the airline's website but the Finnair multi-stop can't find any BNE-NRT flights and the BA multi-stop insists on BNE-SIN (QF) and then SIN-HKG (CX).
I'm looking at buying specific flights... BNE-NRT (QF direct) -> 11 day stopover -> NRT-HEL (AY direct) -> 21 day stop -> HEL-NRT (AY direct) -> 2 day stop -> NRT-BNE (QF direct).
I'm able to find a price and get to a booking page on WebJet, Expedia or CheapOAir (the latter two from Google Flights) but the AY operated flights have a BA code instead. Will I be able to pay extra to select Economy Comfort seating on the Finnair flights if I book it using one of those methods.
Normally I book directly on the airline's website but the Finnair multi-stop can't find any BNE-NRT flights and the BA multi-stop insists on BNE-SIN (QF) and then SIN-HKG (CX).