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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Mar 4, 2019, 3:44 am
  #586  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
A data point:
I was waitlisted since January for a long-haul upgrade in September. A Plat friend on the same flight requested an upgrade on Friday and it cleared within hours.

I sent an email to the plat desk asking how come my upgrade is still on the waitlist and my friend got past me. Received an answer yesterday from CS that they don't know why it happened. I asked to check with the other department and voila, my upgrade just cleared.

BTW, the confirmation email says "First matkustusluokka"
r2d2 is offline  
Old Mar 4, 2019, 3:55 am
  #587  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,599
I also just called ro ask why still I am playing ventti-cards for the DXB leg.
Oh I had been upped but the system has not sent you the upped tix.
lousy stress factor. And not the first this happened.

All good finally, I dont need to count cards until 21 but first row it is now!
FFlash is offline  
Old Mar 4, 2019, 4:22 am
  #588  
 
Join Date: Aug 2016
Programs: AY Plat (OWE)
Posts: 177
My first op-up for a loooong time on Saturday, AY954 CPH-HEL.
Overbooked flight, total mesh on the gate due to many people on standby. At the automatic gate, beep, and new BP with row 1.
The mesh delayed the flight for half an hour, before the seats were 100% loaded, the luggage of the correct persons were in, and the over-sized hand-luggage also removed...
Anyway, the cabin crew made it a nice flight, thanks for them!
FFlash and Steve_Hun like this.
Ukki is offline  
Old Mar 4, 2019, 6:48 am
  #589  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by r2d2
A data point:
I was waitlisted since January for a long-haul upgrade in September. A Plat friend on the same flight requested an upgrade on Friday and it cleared within hours.

I sent an email to the plat desk asking how come my upgrade is still on the waitlist and my friend got past me. Received an answer yesterday from CS that they don't know why it happened. I asked to check with the other department and voila, my upgrade just cleared.

BTW, the confirmation email says "First matkustusluokka"
I’ve been on the waitlist (as a Plat) for HEL-JFK in April since December. I was assuming this is a relatively popular flight in J, which explains why I haven’t cleared. Maybe I need to follow up. This is an upgrade I waitlisted online, instead of calling CS, since the other way was available at booking. Maybe it was a mistake not to call. When I have called in to request the upgrade at other times, my upgrade cleared within no more than a day, although most of those have been short haul. I would think that waitlisting online vs calling shouldn’t make a difference, but maybe it does.
flyingeph12 is offline  
Old Mar 4, 2019, 7:30 am
  #590  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Originally Posted by flyingeph12
I would think that waitlisting online vs calling shouldn’t make a difference, but maybe it does.
I originally waitlisted through the chat.
r2d2 is offline  
Old Mar 4, 2019, 7:40 am
  #591  
 
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
Waitlist clearance priority seems to defy conventional logic at times. Data point from 9 months ago: My better half (Gold) was traveling with a friend (Basic), and used her vouchers to waitlist an upgrade for both of them. The friend cleared in short order, but my wife’s upgrade took a couple of weeks more. Eventually both cleared, but the order is a complete mystery. One would think that the voucher holder and/or the higher status would clear first.
_ra_ is offline  
Old Mar 4, 2019, 10:42 am
  #592  
 
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
Was op-upped (among with several others) on my Saturday morning HEL-OSL flight. Full E190 with clearly a lot of pax who clearly were connecting through HEL from Asian destinations. All five J rows full so took a while for the FA to complete the service. Perhaps a bit surprising, would not have thought that Saturday would have had such a heavy load.

Had been a while since my last op-up with AY.
Guillou is offline  
Old Mar 4, 2019, 10:54 am
  #593  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Why would they op-up several pax on E190 instead of just moving the curtain up one row? Strange.
ffay005 is offline  
Old Mar 4, 2019, 10:57 am
  #594  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
It's cheaper to upgrade three pax than to downgrade one?
lkrt is online now  
Old Mar 4, 2019, 11:02 am
  #595  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Yeah, if several = three. But if several ≥ 4...
ffay005 is offline  
Old Mar 4, 2019, 12:36 pm
  #596  
 
Join Date: May 2017
Posts: 2,016
Originally Posted by ffay005
Yeah, if several = three. But if several ≥ 4...
AY IT doesn't know how to move the curtain so op-up is the only solution?
Im a new user is offline  
Old Mar 4, 2019, 6:35 pm
  #597  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Originally Posted by Some person
AY IT doesn't know how to move the curtain so op-up is the only solution?
On some aircraft types there are certain rows where the curtain is not allowed due to some heat sensors etc. Not sure if E190 is one of them, though.
Trav1970 is offline  
Old Mar 5, 2019, 1:01 pm
  #598  
 
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
Originally Posted by ffay005
Why would they op-up several pax on E190 instead of just moving the curtain up one row? Strange.
This was my thought as well. The only explanation I was able to come up with was that they for some reason decided not to change the assigned seats of the persons already in J on rows 1-5 (and avoid thus moving the curtain forward) and instead just bumped me and some others in front.
Guillou is offline  
Old Mar 5, 2019, 1:24 pm
  #599  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,175
Can it be as simple as this:

Moving curtain: Someone must be sent onboard to physically move something during a turn-around
Op-up: Someone must stay at their terminal and type some commands
Purjelentaja likes this.
intuition is offline  
Old Mar 5, 2019, 1:25 pm
  #600  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Originally Posted by ffay005
Why would they op-up several pax on E190 instead of just moving the curtain up one row? Strange.
I have been opuped on E190, LED-HEL. I assume that it was just me or no more than 2 other pax. It makes sense as long as it's less than 4.
Courmisch is offline  


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