Finnair newbie questions thread (flame-free)
Feb 20, 2019, 12:45 am
#1906
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
AY fare rules (RVA2SE fare):According to Great Circle Mapper, ARN-KUO is 402 miles whereas ARN-AMS is 718 miles. This is probably the problem. It's possible to book, say, GOT-HEL-KUO-HEL-AMS because GOT-KUO is greater than GOT-AMS. For ARN-HEL-KUO-HEL-AMS, you probably have to book one-way tickets.
Feb 20, 2019, 3:28 am
#1907
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Noticed a reference saying that points cannot be transferred to a finnair plus junior account. Given that there's no difference now in award redemptions for juniors, does this rule still hold?
Is there also a certain round number e.g. in 1000 or 5000 etc that is required when transferring points to someone else?
Is there also a certain round number e.g. in 1000 or 5000 etc that is required when transferring points to someone else?
Feb 20, 2019, 4:25 am
#1908
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Feb 20, 2019, 6:15 am
#1909
Join Date: May 2017
Posts: 2,016
Feb 20, 2019, 10:45 am
#1910
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Feb 21, 2019, 5:31 am
#1911
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,054
Hi guys,
do you have experience with asking a status match via plus.special at finnair.com email address?
What would be the expected turnaround?
I asked about matching a while back through the form, and was directed to write to this address, but I haven't had any reply in over 2 weeks now. Does that mean I'm not even important enough to be denied, or is that still being processed?
do you have experience with asking a status match via plus.special at finnair.com email address?
What would be the expected turnaround?
I asked about matching a while back through the form, and was directed to write to this address, but I haven't had any reply in over 2 weeks now. Does that mean I'm not even important enough to be denied, or is that still being processed?
As it happens, I have been offered a challenge. First credited AY flight to bring me to Silver, and then 40k or 23seg (alliance-wide) to Gold.
Not too bad, although, a, it did not solve the problem for me (AY Silver / ow Ruby outright/on shown ticket would), and crucially b, the offer came about 7 weeks after initial query, which was after I actually got back from my trip...
Feb 21, 2019, 12:12 pm
#1912
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
I was looking into changing the date of my SIN-HEL Value ticket (R booking class). Contacted CS and the change fee for all the 4 dates I asked for were always ~600-700€. That's almost the price of a new return ticket! I checked the availability through https://flightavailability.bcdtravel.com and there's always +9 availability on almost all booking classes, including the R I'm currently booked on. Also searching those dates on Finnair.com gives me pretty normal prices.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
Feb 21, 2019, 1:06 pm
#1913
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,960
I was looking into changing the date of my SIN-HEL Value ticket (R booking class). Contacted CS and the change fee for all the 4 dates I asked for were always ~600-700€. That's almost the price of a new return ticket! I checked the availability through https://flightavailability.bcdtravel.com and there's always +9 availability on almost all booking classes, including the R I'm currently booked on. Also searching those dates on Finnair.com gives me pretty normal prices.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
To me it looks similar to what LH does: they keep different availability for new bookings and for changing existing bookings.
Feb 21, 2019, 3:15 pm
#1914
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I was looking into changing the date of my SIN-HEL Value ticket (R booking class). Contacted CS and the change fee for all the 4 dates I asked for were always ~600-700€. That's almost the price of a new return ticket! I checked the availability through https://flightavailability.bcdtravel.com and there's always +9 availability on almost all booking classes, including the R I'm currently booked on. Also searching those dates on Finnair.com gives me pretty normal prices.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
What's the logic in this? Is AY trying to screw me over? Sounds like false advertisement that a Value ticket would be changeable for a fee and the fare difference, if the fare difference is the price of a new ticket while there's plenty of availability in the buckets.
Of course, I may be proven wrong, but this is what EF shows.
Feb 21, 2019, 4:13 pm
#1915
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
Based on a brief EF check, it seems there is no R Value fare for SIN-HEL. It means you can see campaign / saver R fares (R9 doesn't really specify the type), but since your ticket is issued as Value type, change would require to use the cheapest available Value fare. Moreover that, it appears to be so that R is available for return trips only. One-way itineraries don't even have that. Again - R9 presents availability on the flight, irrespective of your type of ticket and itinerary (as it obviously cannot predict your intention).
Of course, I may be proven wrong, but this is what EF shows.
Of course, I may be proven wrong, but this is what EF shows.
Feb 22, 2019, 2:05 am
#1916
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
Thanks, makes a bit more sense. You're right that R can also be a saver/basic ticket. This is the return leg of a two-way Value ticket (RLVA2FI), kinda explaining your observations. The primary date I was looking at changing into was 11th April. I might ask them to give me dates where there's no fare difference, and if there's none, this is definitely ticks my boxes on misleading the customer.
Feb 24, 2019, 6:51 am
#1917
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
I raised a bit of noise about this to CS and they came back to me addmitting that their "fare difference calulation tool" did not produce correct results then the first leg of the return ticket was upgraded to F. All the dates were changeable without any fare difference. Thanks for the inputs!
It seems that this happens when first leg is waitlisted, then upgraded and you want to change return leg later. At upgrade time fare is "recalculated" to current fare bucket but not payment is necessary unless return leg is changed. Nice to see that they fix IT problems at soon as possible ;p
Feb 25, 2019, 2:38 pm
#1919
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
There is a cut-off.
I have been told I can cancel an award and have points returned, but it seems this is not true if cancelling less than 24h before take-off. Atleast I was not given points back in such a case.
I have been told I can cancel an award and have points returned, but it seems this is not true if cancelling less than 24h before take-off. Atleast I was not given points back in such a case.