This is no way, AY - things to improve [feedback thread]
Jan 14, 2019, 2:10 am
#961
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
When flying from HEL to NRT on a codeshare on JAL (It was cheaper, and wanted to try JAL Business Class), I was turned down at the lounge. Even though I bought the ticket on Finnair as a Finnair (codeshare) flight. The people at the lounge didn't care that I was Finnait Plat. They gave me a 40€ voucher instead. I was really annoyed by this.
Jan 14, 2019, 2:15 am
#962
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
When different FT boards were asked about their dream first class lounge, most said there should be champagne and caviar. On the AY board the answer obviously was a Burger King meal with champagne.
Jan 14, 2019, 7:53 am
#963
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Jan 14, 2019, 8:01 am
#964
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Jan 14, 2019, 10:14 am
#965
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Got bumped out of my selected seats on ATR (1D, 2CD) after OLCI (would have been fun to travel like this with the two others on my booking) to 5A and 6AB. In the end other passengers were in rows 1 and 2 and the flight was full.
First I thought it could be due to weight & balance but apparently not.
AY cs claims there was an aircraft change, thus the seat change.
First world problem probably, but still curious to see why.
Funny was that check in lady in ZRH suggested after I had asked if she could put as back to rows 1/2 that it could be due to a curtain move. Yeah sure.
Return flight was operated by DAT. Crew looked a bit grim but the airplane livery was a nice change to all white Norra ATR.
DAT ATR for Norra.
First I thought it could be due to weight & balance but apparently not.
AY cs claims there was an aircraft change, thus the seat change.
First world problem probably, but still curious to see why.
Funny was that check in lady in ZRH suggested after I had asked if she could put as back to rows 1/2 that it could be due to a curtain move. Yeah sure.
Return flight was operated by DAT. Crew looked a bit grim but the airplane livery was a nice change to all white Norra ATR.
DAT ATR for Norra.
looked like a moving big cameleont
Jan 17, 2019, 5:04 am
#967
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Now Finnair is advertising the Scandic hotels sale with the code TRAVEL. Well, I decided to check some March weekend in Norway. Great scam it seems to be! Prices without the code are actually lower. Not going to explore have I been just unlucky in date and destination selection, or is it a laughable attempt to bring more people to this Finnair-Scandic partnership.
This may not be the best thread, but still - This is no way, AY!
This may not be the best thread, but still - This is no way, AY!
Jan 17, 2019, 10:51 am
#969
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
As Finnair makes sure you won't miss the offer, it's quite a bit of their problem, too. You see more of this rather than Finnair Shop 20% discount with MATKA19 code. Shouldn't that be the other way round? The Finnair Shop code actually really works.
Jan 18, 2019, 6:25 am
#970
Join Date: Sep 2007
Location: Tallinn, Estonia
Programs: Hilton Diamond, Accor Platinum, Radisson Rewards Gold, Marriott Platinum
Posts: 940
Trying to argue with Finnair over their webpage is such a monumental pain in the ......regularly getting messages
"A technical error has occured"
"case could not be found, please check that the case number and family name you provided are correct"
"A technical error has occured"
"case could not be found, please check that the case number and family name you provided are correct"
Jan 18, 2019, 7:22 am
#971
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
Ah yes, the webpage bookings. I've found them to be very unreliable when trying to book stopovers.
"The route and fare you selected is no longer available." Well in that case why are you showing it to me in the first place and letting me select it? And you keep showing it even after this error.
"This route is not available for your destination." I'm not trying to book anything weird, I just want to book a flight to Tokyo with a Helsinki stopover. It works when I select Bangkok, what's wrong with Tokyo?
* error messages from memory so they might be off.
"The route and fare you selected is no longer available." Well in that case why are you showing it to me in the first place and letting me select it? And you keep showing it even after this error.
"This route is not available for your destination." I'm not trying to book anything weird, I just want to book a flight to Tokyo with a Helsinki stopover. It works when I select Bangkok, what's wrong with Tokyo?
* error messages from memory so they might be off.
Jan 18, 2019, 8:23 am
#973
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Japan and NA are a special case due to the joint ventures.
Jan 18, 2019, 4:27 pm
#974
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
If they would only get rid of those annoying “Continue your search…” reminders for flight dates that already lie in the past. How hard can it be to compare the flight date with the current date? Or how hard can it be to flush that thing once you made a booking. What’s good at being reminded to do a booking that you just did? I love Finnair, but their IT performance is beyond pathetic…
Jan 19, 2019, 11:59 am
#975
Join Date: Jan 2011
Programs: AFKL PLT, BA Gold, SK Gold, AY Gold, A3 Silver, LH FTL, IHG Gold, Marriott Silver
Posts: 408
Not impressed by the phone service. Called the PLT-line today around 1.30pm. After holding some six-seven minutes listening music and messages to press number one for them to call me back, I gave up and pressed one. After that the voice asked me to leave my name, FF-number and phone number and they would get back to me asap. I did what they asked. Now it's 9.00pm, and I still haven't heard from them...