The Finnair höpö-höpö (nonsense) thread
Feb 16, 2022, 2:59 pm
#6286
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
[Moderator edit to remove quote now that post has moved to a new thread.]
While it's not correlated with the aircraft type, it's true, on some flights it takes 45 min after take off to get the hot towels, while on others the purser is already serving tea and coffee at the 45 min mark. I asked about this once, and the purser gave a kind of non-answer and I still don't know why it can take so long on some flights. As one might expect, on the flights where no one emerges from behind the curtain in the first 45 min there will not be proactively offered drinks top ups either. A few times it has happened that the purser is very careful to close her curtain while leaving the Y/J separator open. If they hate serving customers so badly maybe they aren't in the right job. On the other hand some Norra crews have been great. In my experience there's no difference between Norra and AY, and on both you get a good crew 25% of the time. The purser typically asks me to use the call button if I need anything when they go on trolley duty in Y. Actually on my last flight someone in Y was pressing the call button and both of the crew members were chitchatting the front galley. One emerges, checks if J pressed it (they didn't), but still starts to serve J and totally ignored the Y call repeatedly. This happened a few times, and the crew only went to check with the Y pax after they had made around 3-4 calls.
While it's not correlated with the aircraft type, it's true, on some flights it takes 45 min after take off to get the hot towels, while on others the purser is already serving tea and coffee at the 45 min mark. I asked about this once, and the purser gave a kind of non-answer and I still don't know why it can take so long on some flights. As one might expect, on the flights where no one emerges from behind the curtain in the first 45 min there will not be proactively offered drinks top ups either. A few times it has happened that the purser is very careful to close her curtain while leaving the Y/J separator open. If they hate serving customers so badly maybe they aren't in the right job. On the other hand some Norra crews have been great. In my experience there's no difference between Norra and AY, and on both you get a good crew 25% of the time. The purser typically asks me to use the call button if I need anything when they go on trolley duty in Y. Actually on my last flight someone in Y was pressing the call button and both of the crew members were chitchatting the front galley. One emerges, checks if J pressed it (they didn't), but still starts to serve J and totally ignored the Y call repeatedly. This happened a few times, and the crew only went to check with the Y pax after they had made around 3-4 calls.
Last edited by Ocn Vw 1K; Feb 17, 2022 at 9:53 am Reason: See note above.
Feb 16, 2022, 3:49 pm
#6287
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
While it's not correlated with the aircraft type, it's true, on some flights it takes 45 min after take off to get the hot towels, while on others the purser is already serving tea and coffee at the 45 min mark. I asked about this once, and the purser gave a kind of non-answer and I still don't know why it can take so long on some flights. As one might expect, on the flights where no one emerges from behind the curtain in the first 45 min there will not be proactively offered drinks top ups either. A few times it has happened that the purser is very careful to close her curtain while leaving the Y/J separator open. If they hate serving customers so badly maybe they aren't in the right job. On the other hand some Norra crews have been great. In my experience there's no difference between Norra and AY, and on both you get a good crew 25% of the time. The purser typically asks me to use the call button if I need anything when they go on trolley duty in Y. Actually on my last flight someone in Y was pressing the call button and both of the crew members were chitchatting the front galley. One emerges, checks if J pressed it (they didn't), but still starts to serve J and totally ignored the Y call repeatedly. This happened a few times, and the crew only went to check with the Y pax after they had made around 3-4 calls.
maybe wage cuts have changed ay crew attitude. I feel more they hide for their own comfort more and more.
I was baffled on my last trip, when I only asked for a water refill while cart was passing back, the FA said to me ”I come back soon for garbage collection” and didnt serve water that was in the cart readily available. Whoooooot???? So the cart was going back, after finishing the ”obligatory” service round, and hence a refill request is omitted as it is not a time to ask???? I was really crying inside for the SQ service mind. They AY have so many FAs that suck big time.
Feb 16, 2022, 4:37 pm
#6288
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
I was baffled on my last trip, when I only asked for a water refill while cart was passing back, the FA said to me ”I come back soon for garbage collection” and didnt serve water that was in the cart readily available. Whoooooot???? So the cart was going back, after finishing the ”obligatory” service round, and hence a refill request is omitted as it is not a time to ask????
Feb 17, 2022, 2:40 am
#6289
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
They should install water recycling units so pax could drink filtrated urine like astronauts. Sustainable.
Feb 17, 2022, 4:06 am
#6290
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Must be this. Although I felt I was very clear and got impression she heard and intented to come back with water also and not just collecting garbage. Anyways, pushing back the cart finishing the round, an ATTENTIVE crew would seek for customer service needs while moving back, whereas a DISINTERESTED crew will move back keeping low eye contact, determined mind on the next task to make as little effort for herself and possibly max rest. I felt the latter in my case. Body language tells a lot and she showed it. No way AY.
Feb 17, 2022, 5:06 pm
#6292
Join Date: Apr 2010
Location: Unio Europaea
Programs: BA GGL, AS, Hertz Cirque Présidentielle
Posts: 1,445
Truth to be told, I personally don't expect stellar service on board AY. It's not like I'm expecting a CX grade 20-30 second response time to the cabin crew call button in C, but I've had more consistant positive experiences with the Asian and Spanish cabin crew members of AY. Yes, some of the Finns are friendly/good, but it's certainly not limited to mainline AY and somehow Norra would be subpar. But as for consistency in service execution, AY is subpar compared to e.g. BA. I've had friendlier cabin service with S7 than at times with AY, so it's not like I compare vis-à-vis to only QR, JL and CX.
Feb 18, 2022, 11:09 pm
#6293
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
Yesterday yours truly was received by several TV crews at HEL - I didn't stop, just smiled friendly, but friends told me I looked good (at least on IS TV) Funnily enough I was seen off by several TV crews at BUD, too
PS. The health auntie checkpoint is a major joke - you can a) simply walk on the right lane ("domestic") or b) take the left lane and walk out between them. How long do they still bother? At BUD arrivals to policechecks looks at covid docs (still a joke with their numbers, but not that easily avoided)
PS. The health auntie checkpoint is a major joke - you can a) simply walk on the right lane ("domestic") or b) take the left lane and walk out between them. How long do they still bother? At BUD arrivals to police
Feb 19, 2022, 1:11 am
#6294
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Yesterday yours truly was received by several TV crews at HEL - I didn't stop, just smiled friendly, but friends told me I looked good (at least on IS TV) Funnily enough I was seen off by several TV crews at BUD, too
PS. The health auntie checkpoint is a major joke - you can a) simply walk on the right lane ("domestic") or b) take the left lane and walk out between them. How long do they still bother? At BUD arrivals to policechecks looks at covid docs (still a joke with their numbers, but not that easily avoided)
PS. The health auntie checkpoint is a major joke - you can a) simply walk on the right lane ("domestic") or b) take the left lane and walk out between them. How long do they still bother? At BUD arrivals to police
Have they stopped in BUD using those empty-batteries-temperature-measurements😲
Feb 19, 2022, 1:39 am
#6295
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
What ski? 
BUD - just eyeballing the QR code and comparing name to ID. (Those infamous temp checks were/used to be at hospitals. But mask theater goes on - "please put it on, the CCTV is running and I'd be screwed if you don't have it")
BUD - just eyeballing the QR code and comparing name to ID. (Those infamous temp checks were/used to be at hospitals. But mask theater goes on - "please put it on, the CCTV is running and I'd be screwed if you don't have it")
Last edited by WilcoRoger; Feb 19, 2022 at 11:04 am
Feb 19, 2022, 5:58 am
#6297
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
PS. The health auntie checkpoint is a major joke - you can a) simply walk on the right lane ("domestic") or b) take the left lane and walk out between them. How long do they still bother? At BUD arrivals to police checks looks at covid docs (still a joke with their numbers, but not that easily avoided)
When I arrived at HEL on Thursday, they were "spot-checking" everyone because the number of aunties and arriving pax allowed that. So I suppose it depends a lot on when you arrive – OTOH I've also arrived at T1 as the only pax in the whole hall and was allowed to just walk through after a verbal "yes, I'm fully vaccinated".
Feb 19, 2022, 8:35 am
#6298
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
This. It should be a proudness to be ready for service in shortest possible time!
maybe wage cuts have changed ay crew attitude. I feel more they hide for their own comfort more and more.
I was baffled on my last trip, when I only asked for a water refill while cart was passing back, the FA said to me ”I come back soon for garbage collection” and didnt serve water that was in the cart readily available. Whoooooot???? So the cart was going back, after finishing the ”obligatory” service round, and hence a refill request is omitted as it is not a time to ask???? I was really crying inside for the SQ service mind. They AY have so many FAs that suck big time.
maybe wage cuts have changed ay crew attitude. I feel more they hide for their own comfort more and more.
I was baffled on my last trip, when I only asked for a water refill while cart was passing back, the FA said to me ”I come back soon for garbage collection” and didnt serve water that was in the cart readily available. Whoooooot???? So the cart was going back, after finishing the ”obligatory” service round, and hence a refill request is omitted as it is not a time to ask???? I was really crying inside for the SQ service mind. They AY have so many FAs that suck big time.
Feb 19, 2022, 9:29 am
#6299
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Regarding the sustainability: Someone wrote in a thread here along the line: "the fixation with sustainability is like Finnair is trying to appeal to people who never will fly anyway".
I thought is wal well put, and I I cam to think about it when I browsed the annual report and found the four "megatrends impacting Finnair’s business", where it looks to be listed as the number one:
As these mega-trends "offer[s] numerous opportunities, but also add new requirements for conducting business", perhaps Finnair has come to the conclusion that those who never will fly still poses a serious threat to the business, so it is imperative to impose limitations on those who do actually want to fly. Or maybe they actually think there is business opportunity in the sustainability branding.
Regardless, I think this shift in what they will prioritize will be sustained.
I thought is wal well put, and I I cam to think about it when I browsed the annual report and found the four "megatrends impacting Finnair’s business", where it looks to be listed as the number one:
As these mega-trends "offer[s] numerous opportunities, but also add new requirements for conducting business", perhaps Finnair has come to the conclusion that those who never will fly still poses a serious threat to the business, so it is imperative to impose limitations on those who do actually want to fly. Or maybe they actually think there is business opportunity in the sustainability branding.
Regardless, I think this shift in what they will prioritize will be sustained.
Feb 19, 2022, 11:01 am
#6300
Join Date: Jun 2017
Posts: 256
Just noticed in a check in email:
Last time I asked, AY doesn't serve any alcohol on domestic ATRs. Anyone seen differently?
Due to latest coronavirus related restrictions, selling and serving alcohol on our domestic flights within Finland ends at 11 pm and alcohol drinks are collected from customers at 12 am as of 15 February 2022.